What users are saying about
Top Rated
437 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
Top Rated
437 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

Sinch SMS Messaging

We use mBlox for short and long code procurement. The service allows easy process to get a code for your specific needs. They also offer multiple routes depending on the needs and pricing and help with the carrier certification in all regions. We got a number of codes to send SMS messages and integrated those codes with our marketing platform.
Anonymous | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Sinch SMS Messaging
Zoho CRM
7.7
Customer data management / contact management
Sinch SMS Messaging
Zoho CRM
8.0
Workflow management
Sinch SMS Messaging
Zoho CRM
8.0
Territory management
Sinch SMS Messaging
Zoho CRM
7.7
Opportunity management
Sinch SMS Messaging
Zoho CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
Sinch SMS Messaging
Zoho CRM
7.1
Contract management
Sinch SMS Messaging
Zoho CRM
7.5
Quote & order management
Sinch SMS Messaging
Zoho CRM
7.5
Interaction tracking
Sinch SMS Messaging
Zoho CRM
8.2
Channel / partner relationship management
Sinch SMS Messaging
Zoho CRM
7.4

Customer Service & Support

Sinch SMS Messaging
Zoho CRM
7.5
Case management
Sinch SMS Messaging
Zoho CRM
7.6
Call center management
Sinch SMS Messaging
Zoho CRM
7.3
Help desk management
Sinch SMS Messaging
Zoho CRM
7.6

Marketing Automation

Sinch SMS Messaging
Zoho CRM
8.0
Lead management
Sinch SMS Messaging
Zoho CRM
8.1
Email marketing
Sinch SMS Messaging
Zoho CRM
7.9

CRM Project Management

Sinch SMS Messaging
Zoho CRM
7.8
Task management
Sinch SMS Messaging
Zoho CRM
8.0
Billing and invoicing management
Sinch SMS Messaging
Zoho CRM
7.6
Reporting
Sinch SMS Messaging
Zoho CRM
7.8

CRM Reporting & Analytics

Sinch SMS Messaging
Zoho CRM
8.0
Forecasting
Sinch SMS Messaging
Zoho CRM
7.7
Pipeline visualization
Sinch SMS Messaging
Zoho CRM
8.0
Customizable reports
Sinch SMS Messaging
Zoho CRM
8.2

Customization

Sinch SMS Messaging
Zoho CRM
8.4
Custom fields
Sinch SMS Messaging
Zoho CRM
8.5
Custom objects
Sinch SMS Messaging
Zoho CRM
8.3
Scripting environment
Sinch SMS Messaging
Zoho CRM
8.5
API for custom integration
Sinch SMS Messaging
Zoho CRM
8.0

Security

Sinch SMS Messaging
Zoho CRM
8.2
Single sign-on capability
Sinch SMS Messaging
Zoho CRM
8.0
Role-based user permissions
Sinch SMS Messaging
Zoho CRM
8.3

Social CRM

Sinch SMS Messaging
Zoho CRM
7.4
Social data
Sinch SMS Messaging
Zoho CRM
7.4
Social engagement
Sinch SMS Messaging
Zoho CRM
7.4

Integrations with 3rd-party Software

Sinch SMS Messaging
Zoho CRM
7.5
Marketing automation
Sinch SMS Messaging
Zoho CRM
7.6
Compensation management
Sinch SMS Messaging
Zoho CRM
7.3

Platform

Sinch SMS Messaging
Zoho CRM
7.0
Mobile access
Sinch SMS Messaging
Zoho CRM
7.0

Pros

Sinch SMS Messaging

  • mBlox has top tier support, with 24/7/365 availability.
  • mBlox engineers have industry knowledge that allows tuning and optimizing to each of the carriers they interconnect with.
  • mBlox's service implementation team has industry knowledge which helps shortcode programs get approved by the carriers quickly.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Sinch SMS Messaging

  • Improved UI for easier navigation to the owned short codes and status of their certification.
  • List of carrier requirements for certification (i.e. keywords).
  • Language and character do's and don't's for specific routes.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

Sinch SMS Messaging

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Sinch SMS Messaging

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

Sinch SMS Messaging

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

Sinch SMS Messaging

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Sinch SMS Messaging

mBlox compares in SLA and QoS to other top tier aggregators. We interconnect with several vendors who provide wholesale enterprise level SMS and MMS services like mBlox, and they all compare around the same. Quality of service is key, and we've found them to be no greater, and no worse than their competitors.
Anonymous | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

Sinch SMS Messaging

  • Ease of use - straightforward purchasing process and setup.
  • Satisfied customers - reliable routes and service for text messaging.
  • Integration with our marketing platform made the use of codes easy.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

Sinch SMS Messaging

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sinch SMS Messaging Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Sinch SMS Messaging
8.0
Zoho CRM
7.9

Likelihood to Renew

Sinch SMS Messaging
Zoho CRM
7.6

Usability

Sinch SMS Messaging
Zoho CRM
8.0

Reliability and Availability

Sinch SMS Messaging
Zoho CRM
9.0

Performance

Sinch SMS Messaging
Zoho CRM
9.0

Support Rating

Sinch SMS Messaging
Zoho CRM
4.0

Online Training

Sinch SMS Messaging
Zoho CRM
8.2

Implementation Rating

Sinch SMS Messaging
Zoho CRM
8.0

Add comparison