CrashPlan

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CrashPlan
Score 8.4 out of 10
N/A
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
$2.99
per month
Pricing
CrashPlan
Editions & Modules
CrashPlan Essential
$2.99
per month
CrashPlan Professional
$88
per year
CrashPlan Enterprise
$108
per year
Offerings
Pricing Offerings
CrashPlan
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
CrashPlan
Considered Both Products
CrashPlan
Chose CrashPlan
CrashPlan (in my specific case the CrashPlan Pro or CrashPlan for Small Business (there seems to be somewhat of an ongoing identity crisis with the products) is significantly lower overhead, in terms of cost and complexity, when compared to the other two products I have …
Chose CrashPlan
Mostly the price is what drew me to CrashPlan -others I have used are expensive per GB storage and difficult to manage. Carbonite was costing $1000.00 a year for 1 server with 2 TB of data. CrashPlan helps keep down the cost and the client spends much less time paying me to …
Chose CrashPlan
Unitrends is our primary backup solution here at my place of employment, and I have no complaints. It does on-prem backups to a storage pool and with that, we chose not to also use Unitrends could storage as the cost was pretty high. Crashplan has a low cost and we were …
Chose CrashPlan
The main advantage that CrashPlan has on competing services is it's ability to back up network drives and keep your backup archives indefinitely. While Backblaze costs significantly less ($50/year/computer vs. $10/year/computer - or $120/year/computer), it does not have the …
Chose CrashPlan
I have used SOS online backup. SOS might have had some advantages and was fairly easy to use, especially when searching for files. This is not to say that Code42 is difficult. But I did not feel that using SOS was justified given the exorbitant pricing scheme used by SOS.
Chose CrashPlan
We've been using Nakivo and Code42 together. It works great as we are able to have the peace of mind of having data backed up offsite (Code42) and locally (Nakivo) I found this combo worked better than the costly and complicated setup of both Unitrends and Zerto. My biggest …
Chose CrashPlan
Have used Veritas, Symantec, Mozy, and Carbonite. Veritas and Symantec Backup Exec from my tape days, and Mozy and Carbonite when I wanted to move to a modern backup service. Code42's interface, cost, simplicity of use, versioning, security, and low-impact sold me. No contest …
Chose CrashPlan
I formerly used SOS Online Backup. It was a very similar system, originally offering unlimited backups at a price similar to Code42. After more than a year of backups, SOS informed me that they'd be reducing my storage from unlimited to 2tb, and, increasing my monthly rate by …
Chose CrashPlan
OneDrive is not a good backup solution for endpoints. It is for storing a few files and sharing those files but not for business backup. Druva is a very good product that we never had any problems with and I'm not exactly sure why we switched from it. Code42 has some extra …
Chose CrashPlan
For our business model, Carbonite was not as economical. CrashPlan offered unlimited backup and unlimited deleted file retention for similar cost. Additionally, we had better results with support during evaluation with CrashPlan.
Chose CrashPlan
All 3 were viable solutions, CrashPlan better fit our companies needs.
Chose CrashPlan
For personal, end user backup CrashPlan really is the best option in my opinion. Easy to use, easy to manage, relatively easy to recover.
Chose CrashPlan
I have used several tape drives over the years with Symantec Backup Exec. Tapes have so many negatives associated with them, I would never recommend them as a backup system. I have also tried a couple of other disk based backup systems. Compared to all other backup solutions …
Chose CrashPlan
CrashPlan just makes backups simple. It's LDAP integration isn't locked in to only AD (i.e., CommVault) and the product is much more solid and reliable than the end user portion of Tivoli's CDP offering that was replaced in our environment by CrashPlan. I can't stress enough …
Chose CrashPlan
We compared CrashPlan with other choices and they were either too expensive or didn't have the backup capacity we required at the time. For lack of a better solution, we were very close to signing with Mozy, and this was years ago when CrashPlan was still a new player in the …
Chose CrashPlan
I like Crashplan's centralized nature and flexibility with support for all platforms. Their support has been the best of all other competitors' solutions.
Chose CrashPlan
I have not used the product, but it appears to be in the same league as the Crashplan product. I tend to think Crashplan is better only because of naivete of the other product and the fact that the entire experience with Crashplan has been fantastic from setup to updating to …
Chose CrashPlan
We use Windows Server to backup our in-house associates as they are connecting to the domain and it is easy to keep track of. Our remote associates do not connect to the domain as often so we had to find a solution to enable us to get a secure, accurate backup of their data. …
Chose CrashPlan
Atempo worked well but CrashPlan offered several more services that we found more useful e.g. reporting, legal hold, centralized admin console.
Chose CrashPlan
CrashPlan demonstrated a more advanced development than other products we were evaluating. A number of them didn't compress and dedupe, which affected performance on the machine as well as the network. The controls and reporting of crashplan were way more intuitive and …
Chose CrashPlan
The deduplication feature and continuous backup puts this application ahead of others. The ability to prevent users from deleting files from backups is another feature that was attractive for our management and legal team. Set and forget is great. No intervention from the …
Chose CrashPlan
We looked at file sync solutions that require an end user to move data independently, and two major things stuck out:

1. The human error factor was high. You cannot trust people to move files, even if they are important or they've agreed to move them on a certain schedule, and …
Chose CrashPlan
[We] selected Crashplan because it seemed like the best backup service on the market!
Top Pros
Top Cons
Best Alternatives
CrashPlan
Small Businesses
Backblaze B2 Cloud Storage
Backblaze B2 Cloud Storage
Score 9.6 out of 10
Medium-sized Companies
Bacula Enterprise
Bacula Enterprise
Score 9.7 out of 10
Enterprises
Bacula Enterprise
Bacula Enterprise
Score 9.7 out of 10
All AlternativesView all alternatives
User Ratings
CrashPlan
Likelihood to Recommend
8.9
(83 ratings)
Likelihood to Renew
9.9
(2 ratings)
Usability
9.8
(3 ratings)
Support Rating
5.0
(8 ratings)
Implementation Rating
9.7
(2 ratings)
User Testimonials
CrashPlan
Likelihood to Recommend
CrashPlan
Individuals (SOHO), families and SMBs, who have a tight budget for offsite critical company data backup are well suited to this product. Especially if you want your data to be hosted locally (Australia in our case). Larger companies, with higher requirements and budgets would be better served elsewhere. Especially when you consider the poor technical support. Although, to be fair, their poor support may just be issues with their Pro/SMB products, as opposed to their enterprise products. However, if that is the case it's a pretty poor show/indicator still.
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Pros
CrashPlan
  • Code42 is the most affordable backup system offering unlimited storage that I could find. I came from SOS Online Backup, which I ultimately decided to drop after my monthly rate for their unlimited plan increased by 20x.
  • With Code42's unlimited storage option, I don't have to worry about the fact that my backups are significant in space. As a photographer with thousands of images at stake, I need to run large backups often.
  • Code42 runs continuously and silently in the background of my desktop computer. It is truly "set and go", so I don't have to think about it when I'm away. It runs until the designated drive has been fully backed up to my cloud storage. It will then automatically email me once the backup is complete (or, it will email me if it encounters any errors).
  • Customer service is above par. Anytime I need help, a chat agent is available (chat is my communication preference), they are always friendly, and go above and beyond to resolve my needs.
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Cons
CrashPlan
  • The CrashPlan program installed on your computer is Java-based vs. a native application. While this makes development for CrashPlan easier, there are a lot of drawbacks to Java programs including more resources usage, less stability, and overall more clunky interface.
  • While this was also in the Pros category - CrashPlan is an extremely powerful and flexible program, which adds a great deal of complexity. Setting up CrashPlan isn't always a simple procedure, and depending on the complexity of your backup set, can take a while to tinker around with the settings to get everything to work properly.
  • The CrashPlan desktop program consists of a Java program front end, as well as a backend service - there are times when the backend service will crash, and the front end Java program will refuse to load. Typically, restarting the service or restarting the computer will resolve the issue, but sometimes more in-depth troubleshooting is required.
  • Perhaps one of the biggest downsides to CrashPlan is its price - at $10/month/computer CrashPlan is more than double the price of some existing backup services such as Backblaze (priced at $50/year/computer). To add salt to the wound, about a year and a half ago, CrashPlan discontinued their consumer options - which were very reasonably priced at $60/year for a single computer or a family plan priced at $150/year for up to 10 computers. When these options were discontinued, the cost of backing up with CrashPlan was effectively doubled for the same feature set.
  • Along with the previous example, CrashPlan had the option to back up to a remote machine on a different network with a free Crashplan account. This option was eliminated when the consumer line of services were discontinued.
  • While the backup service provided by CrashPlan are still first in class, the above two controversial changes have broken some trust between CrashPlan and its clients.
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Likelihood to Renew
CrashPlan
No other product works as well.
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Usability
CrashPlan
Overall, it is simple to use, lightweight, and effective.
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Support Rating
CrashPlan
Friendly and knowledgeable support team available to assist with this product. Code 42 (formerly CrashPlan) offers unlimited storage options for reasonable costs, so you really can't go wrong with this product. They have been a reliable resource for our company, and I would recommend to others looking for an easy setup with unlimited storage.
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Implementation Rating
CrashPlan
Very easy to follow the install guide.
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Alternatives Considered
CrashPlan
Unitrends is our primary backup solution here at my place of employment, and I have no complaints. It does on-prem backups to a storage pool and with that, we chose not to also use Unitrends could storage as the cost was pretty high. Crashplan has a low cost and we were familiar with it. We found a great fit for Crashplan at a remote office with a web server, file share server, and a Domain Controller in addition to the Unitrends solution there. I also set up CrashPlan for a nonprofit org, as well as a Health foods store. I felt like I could stand behind the CrashPlan solution with my experience with it, in places like these where every dollar mattered.
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Return on Investment
CrashPlan
  • Tremendous cost savings as the amount of data you backup doesn't impact cost. One flat rate!
  • Implementation time was minimal and requires little to no maintenance. Since installation, I've not had to correct or fix any issues. It just works.
  • We opted to supplement Code42 with another solution that allowed us to backup data to a local repository due to the amount for data that changes in our firm.
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ScreenShots