Code42 CrashPlan vs. Veritas NetBackup

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CrashPlan
Score 8.8 out of 10
N/A
CrashPlan is a cloud backup solution from Code42 in Minneapolis, MN.
$6
per user/per month
Veritas NetBackup
Score 7.7 out of 10
N/A
Veritas NetBackup is a backup-as-a-service product providing data recovery and protection for enterprises. It supports physical, virtual, and cloud systems and features an automated disaster recovery capabilities.N/A
Pricing
Code42 CrashPlanVeritas NetBackup
Editions & Modules
Standard
$6
per user/per month
Premium
$9
per user/per month
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
CrashPlanVeritas NetBackup
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Code42 CrashPlanVeritas NetBackup
Considered Both Products
CrashPlan
Chose Code42 CrashPlan
We have Symantec (Veritas) NetBackup for our file servers and other server backups. That tool is cumbersome and complicated, and restoring a file is time consuming for backup administrators and hurts the continued productivity of the users who need their data restored. With …
Veritas NetBackup
Chose Veritas NetBackup
CrashPlan has the capability to sync data with a cloud storage source. This is great for a workstation where data is typically only for one user. However, Netbackup does a much better job for maintaining multiple levels of file restores for Enterprise Servers. Netbackup has …
Top Pros
Top Cons
Features
Code42 CrashPlanVeritas NetBackup
Data Center Backup
Comparison of Data Center Backup features of Product A and Product B
Code42 CrashPlan
-
Ratings
Veritas NetBackup
9.8
17 Ratings
9% above category average
Universal recovery00 Ratings9.914 Ratings
Instant recovery00 Ratings9.714 Ratings
Recovery verification00 Ratings9.914 Ratings
Business application protection00 Ratings9.915 Ratings
Multiple backup destinations00 Ratings9.915 Ratings
Incremental backup identification00 Ratings10.017 Ratings
Backup to the cloud00 Ratings9.911 Ratings
Deduplication and file compression00 Ratings9.917 Ratings
Snapshots00 Ratings10.015 Ratings
Flexible deployment00 Ratings9.913 Ratings
Management dashboard00 Ratings9.614 Ratings
Platform support00 Ratings9.813 Ratings
Retention options00 Ratings9.913 Ratings
Encryption00 Ratings9.813 Ratings
Best Alternatives
Code42 CrashPlanVeritas NetBackup
Small Businesses
NAKIVO Backup & Replication
NAKIVO Backup & Replication
Score 9.4 out of 10
NAKIVO Backup & Replication
NAKIVO Backup & Replication
Score 9.4 out of 10
Medium-sized Companies
Bacula Enterprise
Bacula Enterprise
Score 9.7 out of 10
Bacula Enterprise
Bacula Enterprise
Score 9.7 out of 10
Enterprises
Bacula Enterprise
Bacula Enterprise
Score 9.7 out of 10
Bacula Enterprise
Bacula Enterprise
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Code42 CrashPlanVeritas NetBackup
Likelihood to Recommend
8.9
(83 ratings)
9.8
(17 ratings)
Likelihood to Renew
9.9
(2 ratings)
9.0
(1 ratings)
Usability
9.8
(3 ratings)
10.0
(1 ratings)
Support Rating
5.0
(15 ratings)
10.0
(7 ratings)
Implementation Rating
9.7
(4 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Code42 CrashPlanVeritas NetBackup
Likelihood to Recommend
Code42
Individuals (SOHO), families and SMBs, who have a tight budget for offsite critical company data backup are well suited to this product. Especially if you want your data to be hosted locally (Australia in our case). Larger companies, with higher requirements and budgets would be better served elsewhere. Especially when you consider the poor technical support. Although, to be fair, their poor support may just be issues with their Pro/SMB products, as opposed to their enterprise products. However, if that is the case it's a pretty poor show/indicator still.
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Veritas Technologies LLC
Like most enterprise backup applications, Symantec NetBackup (NBU) suffers from complexity. Using and understanding advanced features can be challenging at times. Real world experience is needed to know if they are worth the time to implement. On the other hand I have found NBU relativity easy to use with a little training from just a simple backup scheduling and restore perspective.
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Pros
Code42
  • Code42 is the most affordable backup system offering unlimited storage that I could find. I came from SOS Online Backup, which I ultimately decided to drop after my monthly rate for their unlimited plan increased by 20x.
  • With Code42's unlimited storage option, I don't have to worry about the fact that my backups are significant in space. As a photographer with thousands of images at stake, I need to run large backups often.
  • Code42 runs continuously and silently in the background of my desktop computer. It is truly "set and go", so I don't have to think about it when I'm away. It runs until the designated drive has been fully backed up to my cloud storage. It will then automatically email me once the backup is complete (or, it will email me if it encounters any errors).
  • Customer service is above par. Anytime I need help, a chat agent is available (chat is my communication preference), they are always friendly, and go above and beyond to resolve my needs.
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Veritas Technologies LLC
  • Upgrades are typically easy and normally have either no issues or very few that are easily resolved (wait a month or 2 before upgrading)
  • Using accelerator for the vm environment works well, and file level restores have been successful
  • Full vm recovery has worked every time
  • Backing up a physical server and restoring to a vm works as described
  • GRT Exchange backups are pretty easy, to setup
  • File level restores are simple
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Cons
Code42
  • The Code42 program installed on your computer is Java-based vs. a native application. While this makes development for Code42 easier, there are a lot of drawbacks to Java programs including more resources usage, less stability, and overall more clunky interface.
  • While this was also in the Pros category - Code42 is an extremely powerful and flexible program, which adds a great deal of complexity. Setting up Code42 isn't always a simple procedure, and depending on the complexity of your backup set, can take a while to tinker around with the settings to get everything to work properly.
  • The Code42 desktop program consists of a Java program front end, as well as a backend service - there are times when the backend service will crash, and the front end Java program will refuse to load. Typically, restarting the service or restarting the computer will resolve the issue, but sometimes more in-depth troubleshooting is required.
  • Perhaps one of the biggest downsides to Code42 is its price - at $10/month/computer Code42 is more than double the price of some existing backup services such as Backblaze (priced at $50/year/computer). To add salt to the wound, about a year and a half ago, Code42 (Crashplan at the time) discontinued their consumer options - which were very reasonably priced at $60/year for a single computer or a family plan priced at $150/year for up to 10 computers. When these options were discontinued, the cost of backing up with Code42 was effectively doubled for the same feature set.
  • Along with the previous example, before Crashplan became Code42, Crashplan had the option to back up to a remote machine on a different network with a free Crashplan account. This option was eliminated when the consumer line of services were discontinued.
  • While the backup service provided by Code42 are still first in class, the above two controversial changes have broken some trust between Code42 and its clients.
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Veritas Technologies LLC
  • Admin console
  • SAP HANA application Templates should also be introduced instead of scripting
  • SAP MAXDB application template should also be introduced
  • Tape Management need improvement
  • MOBILE connectivity is missing
  • Admin console is so simple it should be more funcky or stylish
  • Small database should also be considered for backup
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Likelihood to Renew
Code42
No other product works as well.
Read full review
Veritas Technologies LLC
Veritas continues to keep up with the backup game. There virtual machine backup capabilities are now top notch, and I believe they will prove valuable when our cloud presence demands a backup solution.
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Usability
Code42
Overall, it is simple to use, lightweight, and effective.
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Veritas Technologies LLC
NetBackup provides a complete, flexible data protection solution for a variety of platforms. The platforms include Microsoft Windows, UNIX, and Linux systems. NetBackup lets you back up, archive, and restore files, folders or directories, and volumes or partitions that reside on your computer.
During a backup or an archive, the client sends backup data across the network to a NetBackup server. The NetBackup server manages the type of storage that is specified in the backup policy. During a restore, users can browse, then select the files and directories to recover.
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Support Rating
Code42
Friendly and knowledgeable support team available to assist with this product. Code 42 (formerly CrashPlan) offers unlimited storage options for reasonable costs, so you really can't go wrong with this product. They have been a reliable resource for our company, and I would recommend to others looking for an easy setup with unlimited storage.
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Veritas Technologies LLC
Veritas support is very prompt and the acknowledgement/followup is hugely appreciable. They go deep to the issue and provide you satisfactory solutions. Creating ticket in portal is also very easy, does not adhere to severity priority, even if Sev2 response is very quick.
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Implementation Rating
Code42
Very easy to follow the install guide.
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Veritas Technologies LLC
No answers on this topic
Alternatives Considered
Code42
Unitrends is our primary backup solution here at my place of employment, and I have no complaints. It does on-prem backups to a storage pool and with that, we chose not to also use Unitrends could storage as the cost was pretty high. Code42 Crashplan has a low cost and we were familiar with it. We found a great fit for Crashplan at a remote office with a web server, file share server, and a Domain Controller in addition to the Unitrends solution there. I also set up Code42 CrashPlan for a nonprofit org, as well as a Health foods store. I felt like I could stand behind the Code42 CrashPlan solution with my experience with it, in places like these where every dollar mattered.
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Veritas Technologies LLC
CrashPlan has the capability to sync data with a cloud storage source. This is great for a workstation where data is typically only for one user. However, Netbackup does a much better job for maintaining multiple levels of file restores for Enterprise Servers. Netbackup has a superior management console that does not rely on Cloud services in the event of an internet outage.
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Contract Terms and Pricing Model
Code42
No answers on this topic
Veritas Technologies LLC
Veritas NetBackup is very expensive, and I think price is the main reason which some customers don't want to use this solution. The price is fair. Most people have felt this solution was somewhat expensive.
licensing model is based on the number of NetBackup clients, agents, servers, and options that NetBackup will be protecting or run on. A customer purchases the same number of licenses as the count of clients, agents, servers, and options.
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Professional Services
Code42
No answers on this topic
Veritas Technologies LLC
Education, Consulting and Managed services to keep our business running smooth.They provide the expertise needed to help you bridge the gap between excellent information management solutions and the information essential to help you reach maximum business value. They Meet information management goals with agility and flexibility.
Comprehensive 24x7 monitoring, management and support of your backup and archiving environments.
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Return on Investment
Code42
  • Tremendous cost savings as the amount of data you backup doesn't impact cost. One flat rate!
  • Implementation time was minimal and requires little to no maintenance. Since installation, I've not had to correct or fix any issues. It just works.
  • We opted to supplement Code42 with another solution that allowed us to backup data to a local repository due to the amount for data that changes in our firm.
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Veritas Technologies LLC
  • We never experienced a significant system or data loss during the time we used NetBackup. We restored individuals files and small databases based upon user mistakes, but we never had to implement a DR plan. From that aspect, it is difficult to evaluate the ROI. Backups are a commodity service. Features are very similar across multiple tools. Once you decide to stay on-prem or move to the cloud, the list of options are narrowed. Then it becomes a matter of price.
  • From an administration and support perspective, the ROI is low. Vendor technical support is not always responsive. The first two tiers of support are not knowledgeable and their typical recommendation is to read the white paper. My small team spent a lot of time troubleshooting NetBackup, often without much vendor help.
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