What users are saying about
128 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100
26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Code42 (formerly CrashPlan)

Code42 is great for individuals or small businesses who want to run large/unlimited backups at a low cost. The price coupled with great customer service make this a company I hope to stick with for a very long time. Be prepared for large backups to take a good deal of time to complete (though this will also vary dependent on your internet connection). If you find the desktop client to be underwhelming or confusing, just chat with an agent to resolve your issue
Liz Wade | TrustRadius Reviewer

VMware SRM

It's quite well suited for a medium to large size VMWare virtualization infrastructure where your production infrastructure can be failed over to a disaster recovery site. There are other cheaper options for a smaller budget business. Also, for a non mission critical virtual infrastructure, you can simply use VM backups such as Veeam backups for restoring failed VMs
Ravinder Gupta | TrustRadius Reviewer

Pros

Code42 (formerly CrashPlan)

  • Code42 is an extremely powerful and flexible backup program with multiple options of what files to backup, how often to back them up, how much CPU should be used during backup operations (both when a user is present and away), how much bandwidth should be used during backup (again both while a user is present and away), and a multitude of other options.
  • Unlike a number of other cloud-based backup services, Code42 can backup network drives (such as those from a Synology NAS) - this makes setting up a backup system a lot more simple and cost-effective, as you can connect multiple network drives to a single computer - and backup both that computer and the attached network drives.
  • Code42 keeps your backup history indefinitely. This means that if you delete a file, a year goes by, and you need to recover that file, you can use Code42 to do that. Most other cloud-based backup services only keep history for around 30 days before deleting them from the backup archive.
  • Another powerful feature, Code42 allows you to not only back up to the CrashPlan Central cloud, but also to an external drive or network drive. Essentially, you can use Code42 as an all-in-one backup solution for both local and cloud backups. The local backups are heavily compressed with data deduplication to save space on the backup destination, thus allowing you to keep a long history of backups.
  • The cloud-based backups can be heavily encrypted with a custom made encryption key that even Code42 can't recover.
Aaron Pinsker | TrustRadius Reviewer

VMware SRM

  • Easy configuration and setup.
  • Testing of a particular VM or datastore with several VMs is easy.
  • Auto configuration of IPs makes the process even easier.
Anonymous | TrustRadius Reviewer

Cons

Code42 (formerly CrashPlan)

  • The first backup is taxing on the system. Some users report that their computers become almost useless. You can set maximum usage and idle time usage parameters but the original backup is still time and resource consuming. Be prepared.
  • The initial setup is lengthy and confusing. If it weren't for the walkthrough with the technical support administrator, I would never have attempted it.
  • Feedback from the admin portal is non-existent. We had multiple systems whose backups wouldn't start and finally realized, through other means, that we were out of licenses.
  • Users can stop and disable the service.
Kenneth Hess | TrustRadius Reviewer

VMware SRM

  • It’s unfortunate, but more and more, the quality of VMware’s products and the technical support teams behind them has degraded significantly. We have opened several support requests within the last few months and ended up resolving a large majority ourselves due to the poor performance of their remote teams.
  • VMware is suffering from the same illness that’s affecting multiple U.S. technology firms, in that their focus has shifted completely away from their customers and moved to pleasing investors. In doing so, clients suffer because they do not get properly tested products and the support teams behind them are very weak and overwhelmed.
  • We worked close to a month trying to get SRM V6.5 to work. We have worked with many previous versions of SRM in the past while using HP EVAs, NetApps and Hitachi arrays, and we can honestly say that we are greatly disappointed with this release and the company.
  • We escalated right up to engineering, but their response times were brutally slow; the technicians were juniors at best.
  • As a technology leader, the last thing you want during a DR is to be dealing with a company that just can't deliver. SRM is not cheap, and you would expect much better products and support from VMware.
  • If you are comparing products, try other companies like Veeam... We ended up using them instead, the setup and execution was easy and seamless, and they answered all our questions quickly and efficiently. They actually do care about their clients.
Alejandro Contreras | TrustRadius Reviewer

Likelihood to Renew

Code42 (formerly CrashPlan)

Code42 (formerly CrashPlan) 9.9
Based on 2 answers
No other product works as well.
Clifford Goeke | TrustRadius Reviewer

VMware SRM

VMware SRM 10.0
Based on 1 answer
- easy to set up - easy to protect critical servers in case of disaster
Abhishek Thakor | TrustRadius Reviewer

Usability

Code42 (formerly CrashPlan)

Code42 (formerly CrashPlan) 9.8
Based on 3 answers
Everything is great except support for desktop and Mobile Safari browsers
Nathan McQuillen | TrustRadius Reviewer

VMware SRM

VMware SRM 9.0
Based on 1 answer
VMWare SRM is very easy to use and configure. You don't have to be a virtualization expert to learn SRM configuration and execution.
Ravinder Gupta | TrustRadius Reviewer

Support Rating

Code42 (formerly CrashPlan)

Code42 (formerly CrashPlan) 7.7
Based on 8 answers
The good news is that we have not had a need for very much support at all from CrashPlan Pro; however, their support model while adequate does not set them apart from other vendors. CrashPlan Pro has sufficient and adequate support but is not always the easiest to use or find what you are looking for.
David White | TrustRadius Reviewer

VMware SRM

VMware SRM 7.0
Based on 2 answers
Sometimes we have to struggle explaining the problem and getting it resolved on priority. The overall quality of support team is not as good as it used to be in past.
Ravinder Gupta | TrustRadius Reviewer

Implementation Rating

Code42 (formerly CrashPlan)

Code42 (formerly CrashPlan) 9.7
Based on 2 answers
Very easy to follow the install guide.
Michael Stepetic | TrustRadius Reviewer

VMware SRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Code42 (formerly CrashPlan)

We compared CrashPlan with other choices and they were either too expensive or didn't have the backup capacity we required at the time. For lack of a better solution, we were very close to signing with Mozy, and this was years ago when CrashPlan was still a new player in the market. I found them at the eleventh hour and started the product comparison. Mozy couldn't offer us unlimited storage space and when we found that CrashPlan could, it was almost a no-brainer. Carbonite was a close contender as well, but if I recall correctly, they didn't offer enterprise level pricing that we were looking for (note, this was years ago and their current offerings may be different).
Alan Richtmyer | TrustRadius Reviewer

VMware SRM

Entertained Veeam, however with SRM's tight integration and "brand" it was an easy decision. The cost for a 25 server license also weighed in the decision for using a VMware product. Plus I am a VMware fan and feel this option to go with SRM will transcend jobs.
Dan Forlano | TrustRadius Reviewer

Return on Investment

Code42 (formerly CrashPlan)

  • The licensing cost is negligible on our budget, but the return and peace of mind is significant. It has already saved our butts against ransomware viruses and we've lost data in natural disasters before - now we're prepared if it happens again!
Leora &quot;Sparky&quot; Thomas | TrustRadius Reviewer

VMware SRM

  • The biggest positive is that we have a data recovery solution that we can test and verify in a live condition. Prior to this we were only hoping we could recover from a disaster.
  • We've been only running for 4 months and haven't had to use SRM.
Dan Forlano | TrustRadius Reviewer

Pricing Details

Code42 (formerly CrashPlan)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

VMware SRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison