codeBeamer ALM vs. NICE Compliance Center

In my opinion codeBeamer is well suited for any activity where detailed tracking is needed with teams involved. It can be less suited for small projects which do not last long, or are not continuous, etc

When an agent is working from home, in the past there was no way to record their contract center calls. Now with NICE Compliance Center our agents can work from anywhere without worry of being in breach of compliance

Incentivized

• Tracing of requirements.
• Tracking of development.
• Tracking of QA.
• Tracking of bugs.
• Tracking of releases.
• Wiki.
• Users and teams.
• Works for teams scattered across the globe.
• Testing and coverage for releases.
• Integration with SVN.

• Being a cloud recoding tool, you can access it from anywhere
• It's reliable
• Scalable

Incentivized

• Search.
• Metric calculation.
• Would be nice that cB is a source of truth, i.e., that say SVN commit is done only from cB; know this is difficult to achieve.

• Haven't had any issues with it since the deployment

Incentivized

Sometimes info in codeBeamer can be lost, in principle, if not well organized by the user, info can never be found, or can be forgotten about, etc

Excellent support professionally. Also, thanks for giving me for free access to SaaS cB for my hobbyist project.

codeBeamer is by far better.

After a long RFP, NICE ticked all the boxes.

Incentivized

• Customer tracking.
• Process tracking.
• Workflow framework.
• Can be overhead.

• with a high turn over of staff NICE Compliance Center allows for a great training tool, on what is good and what is not

Incentivized