codeBeamer ALM vs. ServiceNow Governance, Risk, and Compliance

In my opinion codeBeamer is well suited for any activity where detailed tracking is needed with teams involved. It can be less suited for small projects which do not last long, or are not continuous, etc

Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.

Incentivized

• Tracing of requirements.
• Tracking of development.
• Tracking of QA.
• Tracking of bugs.
• Tracking of releases.
• Wiki.
• Users and teams.
• Works for teams scattered across the globe.
• Testing and coverage for releases.
• Integration with SVN.

• Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
• Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
• Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one

Incentivized

• Search.
• Metric calculation.
• Would be nice that cB is a source of truth, i.e., that say SVN commit is done only from cB; know this is difficult to achieve.

• Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
• Easier way to implement workflow.
• Offering better metrics without buying add-on tools.

Incentivized

Sometimes info in codeBeamer can be lost, in principle, if not well organized by the user, info can never be found, or can be forgotten about, etc

I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.

Incentivized

Excellent support professionally. Also, thanks for giving me for free access to SaaS cB for my hobbyist project.

It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.

Incentivized

codeBeamer is by far better.

We just recently started using TrustArc for data privacy requests and I can already speak to the fact that TrustArc is a more confusing platform once there. The positives of ServiceNow would be that a majority of our URL's drive to owned websites which our employees are very comfortable with using versus pushing them to another website that feels unsafe.

Incentivized

• Customer tracking.
• Process tracking.
• Workflow framework.
• Can be overhead.

• Effective Enterprise Risk Management
• Holistic Real-time Monitoring of your technology and Risk
• Negative - Asset Management has some issues and Ghost / Shadow IT is big issue