Cofense Triage vs. KnowBe4 PhishER

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cofense Triage
Score 9.1 out of 10
Enterprise companies (1,001+ employees)
Cofense Triage accelerates phishing qualification, investigation, and response by automating standard responses to suspicious emails to make analysts more efficient and driving out actionable intelligence, and providing incident response playbook.N/A
KnowBe4 PhishER
Score 8.8 out of 10
N/A
PhishER is presented as a lightweight Security Orchestration, Automation and Response (SOAR) platform to orchestrate threat response and manage the high volume of potentially malicious email messages reported by users. And, with automatic prioritization of emails, PhishER helps InfoSec and Security Operations team cut through the inbox noise and respond to the most dangerous threats more quickly.
$0.50
per month per seat
Pricing
Cofense TriageKnowBe4 PhishER
Editions & Modules
No answers on this topic
3001-5000 Monthly Pricing Per Seat
$0.50
per month per seat
2001-3000 Monthly Pricing Per Seat
$0.55
per month per seat
1001-2000 Monthly Pricing Per Seat
$0.65
per month per seat
501-1000 Monthly Pricing Per Seat
$0.75
per month per seat
101-500 Monthly Pricing Per Seat
$1.00
per month per seat
Offerings
Pricing Offerings
Cofense TriageKnowBe4 PhishER
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalOptional
Additional DetailsPhishER is a monthly per seat price, billed annually.
More Pricing Information
Community Pulse
Cofense TriageKnowBe4 PhishER
Considered Both Products
Cofense Triage
Chose Cofense Triage
Cofense UI is easy to use and is very understandable. There are other factors which Cofense is better than KnowBe4 with.
Chose Cofense Triage
Triage is an excellent solution for analysing and triaging emails. It has a set of rules which can be used to rate the risk of meaages, these rules are updated on a daily basis to keep up with known IOCs of attackers. The support from Cofense is also excellent and reaching out …
Chose Cofense Triage
The other product had a lot of fails on the auto-processing and did not integrate well with our current environment. One issue had to do with the way it sends the submissions to its processing engine—our email gateway configuration would have blocked this traffic. I also did …
KnowBe4 PhishER

No answer on this topic

Top Pros
Top Cons
Features
Cofense TriageKnowBe4 PhishER
Incident Response Platforms
Comparison of Incident Response Platforms features of Product A and Product B
Cofense Triage
7.1
35 Ratings
18% below category average
KnowBe4 PhishER
7.6
63 Ratings
11% below category average
Integration with Other Security Systems6.734 Ratings6.847 Ratings
Attack Chain Visualization6.627 Ratings00 Ratings
Centralized Dashboard8.035 Ratings7.862 Ratings
Live Response for Rapid Remediation6.931 Ratings7.855 Ratings
Company-wide Incident Reporting00 Ratings7.852 Ratings
Machine Learning to Prevent Incidents00 Ratings7.754 Ratings
Best Alternatives
Cofense TriageKnowBe4 PhishER
Small Businesses
ThreatDown, powered by Malwarebytes
ThreatDown, powered by Malwarebytes
Score 8.8 out of 10
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ThreatDown, powered by Malwarebytes
Score 8.8 out of 10
Medium-sized Companies
CrowdStrike Falcon
CrowdStrike Falcon
Score 9.1 out of 10
CrowdStrike Falcon
CrowdStrike Falcon
Score 9.1 out of 10
Enterprises
Hoxhunt
Hoxhunt
Score 9.3 out of 10
Hoxhunt
Hoxhunt
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cofense TriageKnowBe4 PhishER
Likelihood to Recommend
8.2
(38 ratings)
9.2
(68 ratings)
Likelihood to Renew
10.0
(1 ratings)
8.6
(4 ratings)
Usability
10.0
(1 ratings)
8.2
(3 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
8.5
(3 ratings)
In-Person Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
9.1
(1 ratings)
Configurability
10.0
(1 ratings)
8.2
(6 ratings)
Ease of integration
-
(0 ratings)
8.2
(1 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Cofense TriageKnowBe4 PhishER
Likelihood to Recommend
Cofense
The tool is very helpful in improving Phishing detection capabilities as it streamlines the process of analyzing user reports a lot. Besides it has a built-in mechanism of rating reporters(end-users) based on their historical performance. Downside - tool requires continuous resource investment to deliver best result. Tool is not helping too much in improving user-education, because automated response process is not immediate and is prone to errors
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KnowBe4
I have been able to create customized simulated phishing campaigns that are really testing our users ability to "spot the fake." That coupled with the training campaigns that are included make it much more likely that our users will be better prepared to protect our organization by being able to recognize common industry threats, and brings awareness to less common threats that are out there. I love that they have a shared folder full of relevant, recent real-world scams that we can choose from to train our user base.
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Pros
Cofense
  • Separating links and attachments contained in the email, and checking to see if they are known malicious.
  • Clustering like emails to save time when responding.
  • Providing risks scores with each cluster to give an estimate on which clusters should be addressed first.
Read full review
KnowBe4
  • Analysis and classification of phishing emails using machine learning
  • Response to reporting users with personalised emails template
  • Automatic response and actions using integration with Microsoft
  • Good dashboard with reporting and KPI
  • Integration with others product to improve scan and analysis
  • It improves users' security awareness and behavior as receiving an immediate response with the analysis result improves the ability to recognize a phishing email
Read full review
Cons
Cofense
  • There are too many interdependent pieces which you have to acquire separately.
  • I think Cofense has a lot of capabilities and usefulness, but I think it's too a la carte.
  • We own Cofense and PhishMe currently and there are some gaping holes that require additional licensing to close.
Read full review
KnowBe4
  • Enhancing the automated response capabilities, such as directly initiating remediation processes or integrating with other cybersecurity tools, could further streamline the threat management process.
  • Implementing a feedback system where users can be informed about the outcome of their reported emails might encourage more proactive engagement.
  • the reporting tool is not as streamlined on mobile devices as it is on desktops. Enhancing mobile functionality would be beneficial
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Likelihood to Renew
Cofense
Cofense is stable and provides easy to use solution to aid the investigation of emails as well as managing simulated phishing campaigns.
Read full review
KnowBe4
Phish ER has reduced the time my team and I spend on reported emails by over 80%. With the volume of emails reported and a small team this is a must have.
Read full review
Usability
Cofense
The interface is easy and intuitive.
Read full review
KnowBe4
The configuration is a bit complicated, but easy once you get the hang of it. Once configured, it is easy to manage our malicious emails that are reported by our staff.
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Reliability and Availability
Cofense
We've experienced zero downtime.
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KnowBe4
No answers on this topic
Performance
Cofense
No slowness seen.
Read full review
KnowBe4
No answers on this topic
Support Rating
Cofense
No answers on this topic
KnowBe4
Support has been easy to get along with and easy to understand.
Read full review
In-Person Training
Cofense
Training was through, relevant and easy to follow.
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KnowBe4
No answers on this topic
Implementation Rating
Cofense
No answers on this topic
KnowBe4
Work with support or rep for some basic steps, the rest is pretty straight foward.
Read full review
Alternatives Considered
Cofense
The other product had a lot of fails on the auto-processing and did not integrate well with our current environment. One issue had to do with the way it sends the submissions to its processing engine—our email gateway configuration would have blocked this traffic. I also did not like the user interface.
Read full review
KnowBe4
KnowBe4 PhishER has a lot of features that other companied does not have. Its AI capability, integration with VirusTotal, PhishRIP and PhishFlip features make it totally different from other solutions. Its Phish Alert Button directly installed on users Outlook without affecting them and the reporting technique is very simple, just clicking on the Phish Alert Button and the email will be directly reported to the KnowBe4 PhishER dashboard. KnowBe4 PhishER dashboard is a very good example of centralized dashboard where you can find all things related to that reported email.
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Scalability
Cofense
We've experienced zero downtime
Read full review
KnowBe4
No answers on this topic
Return on Investment
Cofense
  • Due to the integration potential, large amounts of time are saved on a daily basis.
  • Incident response time has dropped due to the increased information available by having access to phishing emails directly.
  • Staff are able to effectively learn how multiple tools in our environment are used by mastering Triage. This has decreased training time greatly and increased the effectiveness of each associate.
Read full review
KnowBe4
  • It has greatly increased phishing / security awareness by our staff by having a designated button & process for reporting phishing emails
  • It provides greater protection through the ability to delete emails from multiple recipients even if not all of them reported the email
  • It saves time for me to have to evaluate whether or not an email reported is a real threat through the ML/AI/VirusTotal scores
Read full review
ScreenShots

Cofense Triage Screenshots

Screenshot of Triage DashboardScreenshot of Triage Dashboard Cluster DetailsScreenshot of Triage Cluster DetailsScreenshot of Triage Cluster Malicious AttachmentScreenshot of Triage Cluster HeadersScreenshot of Triage Reporter Details

KnowBe4 PhishER Screenshots

Screenshot of This is a diagram of the PhishER workflow. Reviewing the PhishER workflow before getting started will provide an understanding of how PhishER, PhishRIP and PhishFlip work.Screenshot of The Reports screen will display five different dashboards of information.Screenshot of When entering the PhishER platform, the first screen that appears is the Dashboard. Here, a quick overview of the PhishER platform will appear.