Cognito Forms vs. Survicate

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cognito Forms
Score 8.8 out of 10
N/A
Cognito Forms, from the company of the same name in South Carolina, is presented by the vendor as an easy-to-use online form builder, allowing anyone to create, publish, and manage forms, with free and paid plans. With it, users can create unlimited forms including registration forms, payment forms, and surveys without coding. Forms can be embedded directly into a website, and form submissions can be viewed from any device, any time.N/A
Survicate
Score 7.9 out of 10
N/A
Survicate is survey software for getting continuous customer insights at scale. It can be used to measure customer satisfaction (CSAT), track an organization's Net Promoter Score (NPS), get website feedback, or test product-market fit. Survicate supports any use case related to collecting and managing customer feedback. Survicate can be used to: • Create customized surveys and start getting customer feedback within minutes • Run surveys where they are needed: via email…
$0
per month
Pricing
Cognito FormsSurvicate
Editions & Modules
No answers on this topic
Free
$0
per month
Business
$119
per month
Scale
$299
per year
Offerings
Pricing Offerings
Cognito FormsSurvicate
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAdditional fees apply for additional users and domains. The price of the Scale plan is negotiated individually and depends on the number of monthly responses needed and possible custom needs, including integrations.
More Pricing Information
Community Pulse
Cognito FormsSurvicate
Top Pros
Top Cons
Features
Cognito FormsSurvicate
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Cognito Forms
8.0
2 Ratings
3% above category average
Survicate
7.6
5 Ratings
3% below category average
Survey templates8.02 Ratings7.53 Ratings
Themes7.02 Ratings7.85 Ratings
Custom logo/branding9.02 Ratings7.53 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Cognito Forms
9.7
2 Ratings
12% above category average
Survicate
8.2
4 Ratings
5% below category average
Changes to live survey9.01 Ratings9.03 Ratings
Question design help10.02 Ratings7.73 Ratings
Multiple question types10.02 Ratings7.84 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Cognito Forms
10.0
2 Ratings
18% above category average
Survicate
8.1
5 Ratings
3% below category average
Survey logic flexibility10.02 Ratings8.15 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Cognito Forms
8.8
2 Ratings
7% above category average
Survicate
7.7
5 Ratings
7% below category average
Response tracking9.01 Ratings5.01 Ratings
Data export9.02 Ratings9.05 Ratings
Standard reports8.02 Ratings8.35 Ratings
Custom reports9.02 Ratings00 Ratings
Analytics9.02 Ratings8.54 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Cognito Forms
9.0
2 Ratings
7% above category average
Survicate
8.5
3 Ratings
1% above category average
Access controls8.02 Ratings8.03 Ratings
Compliance10.02 Ratings9.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Cognito Forms
9.0
1 Ratings
11% above category average
Survicate
9.3
4 Ratings
14% above category average
Vendor-offered crowdsourcing9.01 Ratings00 Ratings
Respondent restrictions9.01 Ratings9.34 Ratings
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User Ratings
Cognito FormsSurvicate
Likelihood to Recommend
8.6
(4 ratings)
8.1
(6 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(2 ratings)
Usability
7.9
(3 ratings)
7.6
(2 ratings)
Support Rating
8.6
(3 ratings)
6.1
(2 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Cognito FormsSurvicate
Likelihood to Recommend
Cognito Forms
It's excellent for small sets of forms, from simple to highly complex It's not good at scale. With over 170 forms now, we desperately need some way to manage and maintain shared content once Cognito does not help. Their approach is that you can copy a working form (great) and modify it to create the next one. That's how we've got so many forms...
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Survicate
Survicate is well suited for very basic intercept polls and is less suited for more complex surveying tasks (e.g., anything more than basic skip-logic or surveying niche cohorts) and longitudinal surveying (e.g., comparing responses from the same or similar cohorts year over year).
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Pros
Cognito Forms
  • Cost effective.
  • Easy to use.
  • Safe.
  • Automates data collection.
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Survicate
  • IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
  • Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
  • Reliable - I don't remember even one "problem" or an issue we experienced with it.
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Cons
Cognito Forms
  • I am happy with Cognito Forms. I have not found any issues.
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Survicate
  • In my opinion, inconsistent and visually unappealing survey visuals (e.g., NPS and cSAT questions look completely different from each other, creating a disjointed visual experience)
  • Poor customer service (in my experience, issue resolution can take weeks)
  • Lack of clarity around API & other technical capabilities requiring engineering assistance
  • Very limited maximum response limit per month
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Likelihood to Renew
Cognito Forms
No answers on this topic
Survicate
We use Survicate for now, over 7 years, and the tool is being constantly improved. New features and products has been introduced over the years. The team listens to our feedback we sometimes share, and improve the product based on that. We really appreciate being supported by the Customer Success, all the insights and help we got from them. And even though they introduced many new features over the years, the tool still remained super easy to use, even from new employees that join our team
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Usability
Cognito Forms
Non calculated fields are easy to use. Calculations can be a nightmare to get working due to complex and unintuitive syntax, as a non-programmer
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Survicate
It's rare to use products that offer wide range of features, and yet are really ease to use. Over the years, the product has changed a lot, they introduced numerous new features, but the product remained really simple to use. We know it, because new employees who join our team, have no problem in starting to use Survicate on their own, without and dedicated training. The UI is really clear.
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Support Rating
Cognito Forms
quick and knowledgable
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Survicate
We had a lot of issues during implementation that required help from Survicate's engineers. In my experience, it took us over 4 weeks to be fully up and running due to lag times in communication.
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Implementation Rating
Cognito Forms
No answers on this topic
Survicate
Setup was simple. One-time installation for our website and inside the product. We used Google Tag Manager to implement Survicate. So within 2 hours, we were able to run surveys, and also all attributes and events were passed to Survicate, so that we were able to use them to trigger surveys
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Alternatives Considered
Cognito Forms
I have not used any other programs like Cognito Forms. I have been with my company for almost two years. I very much like the ease of this system and its capabilities. I like knowing everyone is using the same thing. I do not foresee us making any changes to our current use of Cognito Forms.
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Survicate
Considering the simplicity of the need, and the cost of such solution (~600$/yr), I don't think there was very deep research for any alternatives. The main alternative was embedding a feedback tool "organically" into our site, that option was taken off the table, for strategic considerations.
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Return on Investment
Cognito Forms
  • Safe us a lot of time doing client onboarding.
  • Use it for data collection for business plan info collection.
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Survicate
  • We had a business need - to collect feedback on our support knowledge base content. Feedback Lite fulfills this need, with simple, easy to use, solution.
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ScreenShots

Survicate Screenshots

Screenshot of Survey distribution methodsScreenshot of Email surveyScreenshot of Email NPS surveyScreenshot of In-product surveyScreenshot of Link surveyScreenshot of Mobile survey