What users are saying about
3 Ratings
2 Ratings
3 Ratings
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Score 8.8 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

Cognito Forms

I would definitely recommend Cognito Forms to any colleague or business. I think it has the excellent capability of tracking things, simplifying a process, having a set process. Have everyone on board using the same forms or ways of transmitting information to one another. We will continue to use and find additional ways to utilized Cognito Forms.
Anonymous | TrustRadius Reviewer

Feedback Lite

Scenarios where Feedback Lite is well suited:
  • when one needs to set up a tool rapidly, without going into too much customization, configuration and such.
  • if you don't need to much processing and analyzing of the data, but only a basic level.
Scenarios where it is less appropriate:
  • where feedback collected requires individual followup (e.g. you collect free text feedback, which are actually questions, complaints and such).
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Cognito Forms
9.5
Feedback Lite
5.0
Survey templates
Cognito Forms
9.5
Feedback Lite
Themes
Cognito Forms
9.5
Feedback Lite
5.0
Custom logo/branding
Cognito Forms
9.5
Feedback Lite

Survey Content

Cognito Forms
9.0
Feedback Lite
Changes to live survey
Cognito Forms
9.0
Feedback Lite
Question design help
Cognito Forms
9.0
Feedback Lite
Multiple question types
Cognito Forms
9.0
Feedback Lite

Survey Logic

Cognito Forms
8.0
Feedback Lite
6.0
Survey logic flexibility
Cognito Forms
8.0
Feedback Lite
6.0

Survey Reporting & Analytics

Cognito Forms
9.5
Feedback Lite
4.7
Response tracking
Cognito Forms
9.5
Feedback Lite
5.0
Data export
Cognito Forms
9.5
Feedback Lite
5.0
Standard reports
Cognito Forms
9.5
Feedback Lite
4.0
Custom reports
Cognito Forms
9.5
Feedback Lite
Analytics
Cognito Forms
9.5
Feedback Lite

Survey Administration & Security

Cognito Forms
9.0
Feedback Lite
6.0
Access controls
Cognito Forms
9.0
Feedback Lite
6.0
Compliance
Cognito Forms
9.0
Feedback Lite

Survey Distribution

Cognito Forms
9.5
Feedback Lite
Vendor-offered crowdsourcing
Cognito Forms
9.5
Feedback Lite
Respondent restrictions
Cognito Forms
9.5
Feedback Lite

Pros

Cognito Forms

  • Effective data management.
  • Extensive user accessibility in & out of house.
Brett Horton | TrustRadius Reviewer

Feedback Lite

  • IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
  • Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
  • Reliable - I don't remember even one "problem" or an issue we experienced with it.
Anonymous | TrustRadius Reviewer

Cons

Cognito Forms

  • I am happy with Cognito Forms. I have not found any issues.
Anonymous | TrustRadius Reviewer

Feedback Lite

  • So the other side of the simplicity, is the lack of options... options of feedback forms, design, and reporting. It should be said that all the mentioned (feedback forms, customization of the design etc.) ARE available, but you maybe feeling their limitation, at some point.
  • Especially what we are missing, is better integration with CRM or at least, common ticketing systems. Feedback Lite IS NOT a ticketing system nor task management system , so integration with such (Salesforce, in our case) would be great. At the moment we are using the CSV export, and manually loading the file to SF.
  • We had a case of feedback mistakenly deleted - before copied to other system - and by that, they got lost. we asked support for help, and their final answer was that it is impossible to restore the deleted answers. so we were idiots, but it turned that the tool isn't idiot friendly, at that point.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cognito Forms

No score
No answers yet
No answers on this topic

Feedback Lite

Feedback Lite 9.0
Based on 1 answer
Only if we will really consider other features, we might end up with an alternative tool. if will continue the business process as it is, I don't anticipate migrating to another product
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cognito Forms

I have also used Docu-sign a bit for similar data entry procedures when submitting applicants for financing and within our CRM. While Docu-sign works excellent, it is not as efficient as Cognito Forms and can prolong daily tasks creating some disconnect. Docu-sign is more useful for other tasks while Cognito Forms is pretty self-explanatory with its reports, data entry tasks, application submissions, and notification settings.
Brett Horton | TrustRadius Reviewer

Feedback Lite

Considering the simplicity of the need, and the cost of such solution (~600$/yr), I don't think there was very deep research for any alternatives. The main alternative was embedding a feedback tool "organically" into our site, that option was taken off the table, for strategic considerations.
Anonymous | TrustRadius Reviewer

Return on Investment

Cognito Forms

  • A simplified process
  • Everything in one place
  • All associates using the same system.
Anonymous | TrustRadius Reviewer

Feedback Lite

  • We had a business need - to collect feedback on our support knowledge base content. Feedback Lite fulfills this need, with simple, easy to use, solution.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cognito Forms

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Feedback Lite

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cognito Forms
9.5
Feedback Lite
8.0

Likelihood to Renew

Cognito Forms
Feedback Lite
9.0

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