What users are saying about
3 Ratings
4 Ratings
3 Ratings
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Score 8.8 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

Cognito Forms

I would definitely recommend Cognito Forms to any colleague or business. I think it has the excellent capability of tracking things, simplifying a process, having a set process. Have everyone on board using the same forms or ways of transmitting information to one another. We will continue to use and find additional ways to utilized Cognito Forms.
Anonymous | TrustRadius Reviewer

InMoment

InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Cognito Forms
9.5
InMoment
10.0
Survey templates
Cognito Forms
9.5
InMoment
10.0
Themes
Cognito Forms
9.5
InMoment
10.0
Custom logo/branding
Cognito Forms
9.5
InMoment
10.0

Survey Content

Cognito Forms
9.0
InMoment
10.0
Changes to live survey
Cognito Forms
9.0
InMoment
10.0
Question design help
Cognito Forms
9.0
InMoment
10.0
Multiple question types
Cognito Forms
9.0
InMoment
10.0

Survey Logic

Cognito Forms
8.0
InMoment
10.0
Survey logic flexibility
Cognito Forms
8.0
InMoment
10.0

Survey Reporting & Analytics

Cognito Forms
9.5
InMoment
10.0
Response tracking
Cognito Forms
9.5
InMoment
10.0
Data export
Cognito Forms
9.5
InMoment
10.0
Standard reports
Cognito Forms
9.5
InMoment
10.0
Custom reports
Cognito Forms
9.5
InMoment
10.0
Analytics
Cognito Forms
9.5
InMoment
10.0

Survey Administration & Security

Cognito Forms
9.0
InMoment
10.0
Access controls
Cognito Forms
9.0
InMoment
10.0
Compliance
Cognito Forms
9.0
InMoment
10.0

Survey Distribution

Cognito Forms
9.5
InMoment
10.0
Vendor-offered crowdsourcing
Cognito Forms
9.5
InMoment
10.0
Respondent restrictions
Cognito Forms
9.5
InMoment
10.0

Pros

Cognito Forms

  • Effective data management.
  • Extensive user accessibility in & out of house.
Brett Horton | TrustRadius Reviewer

InMoment

  • Houses all of our information in one convenient location that everyone at any time can access
  • Praise and coach our employees on customer service
  • Problem solve using the reporting tools such as add criterion to narrow down on specific points of interest. I love how detailed the reports can be, it really takes the guess work out of problem solving
Anonymous | TrustRadius Reviewer

Cons

Cognito Forms

  • I am happy with Cognito Forms. I have not found any issues.
Anonymous | TrustRadius Reviewer

InMoment

  • I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cognito Forms

I have also used Docu-sign a bit for similar data entry procedures when submitting applicants for financing and within our CRM. While Docu-sign works excellent, it is not as efficient as Cognito Forms and can prolong daily tasks creating some disconnect. Docu-sign is more useful for other tasks while Cognito Forms is pretty self-explanatory with its reports, data entry tasks, application submissions, and notification settings.
Brett Horton | TrustRadius Reviewer

InMoment

No answers on this topic

Return on Investment

Cognito Forms

  • A simplified process
  • Everything in one place
  • All associates using the same system.
Anonymous | TrustRadius Reviewer

InMoment

  • Our Guest Care dept. became more efficient and productive overnight when we adopted the InMoment systems. Too many hours of tedious work was being done internally to track and report trends. The guest was taken care of but the root of the problem was solved. InMoment provides us with the tools needed to do so which boosts sales.
Anonymous | TrustRadius Reviewer

Pricing Details

Cognito Forms

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

InMoment

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cognito Forms
9.5
InMoment
10.0

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