What users are saying about
3 Ratings
15 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Cognito Forms

I would definitely recommend Cognito Forms to any colleague or business. I think it has the excellent capability of tracking things, simplifying a process, having a set process. Have everyone on board using the same forms or ways of transmitting information to one another. We will continue to use and find additional ways to utilized Cognito Forms.
Anonymous | TrustRadius Reviewer

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Cognito Forms
9.5
NICE Satmetrix
8.0
Survey templates
Cognito Forms
9.5
NICE Satmetrix
8.0
Themes
Cognito Forms
9.5
NICE Satmetrix
8.0
Custom logo/branding
Cognito Forms
9.5
NICE Satmetrix
8.0

Survey Content

Cognito Forms
9.0
NICE Satmetrix
8.0
Changes to live survey
Cognito Forms
9.0
NICE Satmetrix
8.0
Question design help
Cognito Forms
9.0
NICE Satmetrix
8.0
Multiple question types
Cognito Forms
9.0
NICE Satmetrix
8.0

Survey Logic

Cognito Forms
8.0
NICE Satmetrix
8.0
Survey logic flexibility
Cognito Forms
8.0
NICE Satmetrix
8.0

Survey Reporting & Analytics

Cognito Forms
9.5
NICE Satmetrix
8.0
Response tracking
Cognito Forms
9.5
NICE Satmetrix
8.0
Data export
Cognito Forms
9.5
NICE Satmetrix
8.0
Standard reports
Cognito Forms
9.5
NICE Satmetrix
8.0
Custom reports
Cognito Forms
9.5
NICE Satmetrix
8.0
Analytics
Cognito Forms
9.5
NICE Satmetrix
8.0

Survey Administration & Security

Cognito Forms
9.0
NICE Satmetrix
8.0
Access controls
Cognito Forms
9.0
NICE Satmetrix
8.0
Compliance
Cognito Forms
9.0
NICE Satmetrix
8.0

Survey Distribution

Cognito Forms
9.5
NICE Satmetrix
Vendor-offered crowdsourcing
Cognito Forms
9.5
NICE Satmetrix
Respondent restrictions
Cognito Forms
9.5
NICE Satmetrix

Pros

Cognito Forms

  • Effective data management.
  • Extensive user accessibility in & out of house.
Brett Horton | TrustRadius Reviewer

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Cons

Cognito Forms

  • I am happy with Cognito Forms. I have not found any issues.
Anonymous | TrustRadius Reviewer

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Likelihood to Renew

Cognito Forms

No score
No answers yet
No answers on this topic

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cognito Forms

I have also used Docu-sign a bit for similar data entry procedures when submitting applicants for financing and within our CRM. While Docu-sign works excellent, it is not as efficient as Cognito Forms and can prolong daily tasks creating some disconnect. Docu-sign is more useful for other tasks while Cognito Forms is pretty self-explanatory with its reports, data entry tasks, application submissions, and notification settings.
Brett Horton | TrustRadius Reviewer

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Return on Investment

Cognito Forms

  • A simplified process
  • Everything in one place
  • All associates using the same system.
Anonymous | TrustRadius Reviewer

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Pricing Details

Cognito Forms

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cognito Forms
9.5
NICE Satmetrix
4.0

Likelihood to Renew

Cognito Forms
NICE Satmetrix
5.1

Add comparison