What users are saying about
18 Ratings
1 Ratings
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Score 9 out of 100
18 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Colasoft Capsa

Capsa is highly recommended to be used in small dense areas of a network where it makes sense to be able to run analytics off of a mirror port to gain insight into traffic trends. It is a costly product to install in branch locations, and requires a decent spec hardware to run appropriately
Anonymous | TrustRadius Reviewer

NinjaRMM

Ninja is an affordable, fairly straightforward RMM that I feel is a good fit for smaller implementations. As your client base grows and the diversity of client needs grow you can start to see some of the limitations that Ninja has. Ninja's cloud based implementation is stable but they have been a little slow on the updates promised. We used to work more closely with them but we continued to see feature creep on items that weren't really important to us. The items we felt were important kept getting pushed back in the time-line with really no end in sight. Ultimately this is what pushed us to move onto a different platform.
Steve Ricketts | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Colasoft Capsa
NinjaRMM
8.3
Remote monitoring
Colasoft Capsa
NinjaRMM
9.6
Network device monitoring
Colasoft Capsa
NinjaRMM
5.2
Multiple Server Monitoring
Colasoft Capsa
NinjaRMM
8.9
Multi-device monitoring
Colasoft Capsa
NinjaRMM
8.6
Automated alerts and notifications
Colasoft Capsa
NinjaRMM
9.3

Management Tasks

Colasoft Capsa
NinjaRMM
8.0
Patch Management
Colasoft Capsa
NinjaRMM
7.3
Service configuration management
Colasoft Capsa
NinjaRMM
6.9
Software and hardware inventory
Colasoft Capsa
NinjaRMM
8.9
Policy-based automation
Colasoft Capsa
NinjaRMM
8.9

Reporting

Colasoft Capsa
NinjaRMM
6.2
Performance data reports
Colasoft Capsa
NinjaRMM
7.3
Customizable reporting
Colasoft Capsa
NinjaRMM
7.0
Data visualization
Colasoft Capsa
NinjaRMM
5.9
Risk analysis
Colasoft Capsa
NinjaRMM
4.6

Security

Colasoft Capsa
NinjaRMM
7.9
Data backup and recovery
Colasoft Capsa
NinjaRMM
6.8
Antivirus and malware management
Colasoft Capsa
NinjaRMM
8.1
Adinistraor access control
Colasoft Capsa
NinjaRMM
8.9

Pros

Colasoft Capsa

  • Robust Application. Able to handle traffic that most businesses will throw at it.
  • Easy to use. Easy to setup captures and filter down to specific traffic types.
  • Relatively cheap for what it's able to accomplish.
Anonymous | TrustRadius Reviewer

NinjaRMM

  • Ninja team is always improving the product and listening to customers.
  • A lean agent installed on endpoints.
  • Ninja RMM offers a number of different add-ons at a reasonable price.
  • Provides insight into details of a PC or Mac.
  • Patch Management is very helpful in maintaining Windows and Software patches.
  • Software inventory and remote background un-installation is a life saver.
  • The dashboard is intuitive and easy to use.
  • Custom Alerts can be configured to monitor services or any problems that may be arising.
Anonymous | TrustRadius Reviewer

Cons

Colasoft Capsa

  • Needs options to scale to 10Gb/s networks. The cutoff for performance looks to be around 3Gb/sl
  • Needs API access to trigger capturesl
  • Needs Agents for remote capturesl
Anonymous | TrustRadius Reviewer

NinjaRMM

  • While deploying an installer for extra software can be done through ninja, it is a little difficult. It has to be done as a scheduled action which is part of a policy. If I just need to install something on one endpoint, this is a difficult way to go about it.
Steve Radabaugh | TrustRadius Reviewer

Usability

Colasoft Capsa

No score
No answers yet
No answers on this topic

NinjaRMM

NinjaRMM 8.0
Based on 2 answers
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Steve Ricketts | TrustRadius Reviewer

Support Rating

Colasoft Capsa

No score
No answers yet
No answers on this topic

NinjaRMM

NinjaRMM 9.4
Based on 6 answers
They respond within an hour always and the Dojo community is very busy. You can usually find your answer there first before creating a support ticket.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Colasoft Capsa

Colasoft performs more like the traditional wireshark as opposed to other solutions that tend to focus on graphs instead of giving you the raw data. I personally prefer the raw data, and then the ability to build graphs upon this (which Capsa can do). This allows for quicker analysis and makes it easier to relate to.
Anonymous | TrustRadius Reviewer

NinjaRMM

We felt that NinjaRMM gave us the best "bang for the buck" with the ability to remote control and included antivirus that was centrally managed and monitored on the cloud without needing any additional in house servers. NinjaRMM is very easy to use and the web interface is very fast and easy to get around.
Jon Quincy | TrustRadius Reviewer

Return on Investment

Colasoft Capsa

  • While the product doesn't detect malware, it has helped track down malware infected machines by using data from other applications to run filters to look for known traffic destinations for that malware. For me this is a huge ROI since malware can be the great unknown.
  • Relatively cheap compared to the feature set.
Anonymous | TrustRadius Reviewer

NinjaRMM

  • NinjaRMM has provided an excellent ROI for our Architectural office. With a single tool that also includes an antivirus software called Vipre, all the devices including servers & workstations can be monitored and protected from attacks.
  • NinjaRMM includes a programmed called TeamViewer. With TeamViewer the IT staff can remotely access computers outside the office to troubleshoot problems encountered. As long as the remote computer has an internet access, our IT staff can see the computer as if they're sitting at that location. This saves so much time and reduce costs for our IT staff to have to travel to the location to fix the problem.
  • NinjaRMM offers a web portal interface to monitor all devices from a single location. This saves the IT staff time from having to go before each computer to review its health & operating system updates.
Paul Li | TrustRadius Reviewer

Screenshots

Pricing Details

Colasoft Capsa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NinjaRMM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Colasoft Capsa
9.0
NinjaRMM
8.1

Usability

Colasoft Capsa
NinjaRMM
8.0

Support Rating

Colasoft Capsa
NinjaRMM
9.4

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