What users are saying about
1 Ratings
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Score 7.3 out of 100
1 Ratings
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Score 8 out of 100

Likelihood to Recommend

OneContact CC

Collab OneContact is an all around platform that can be used in any situation. It can be used in situation where there isn't a PBX. I've seen some solutions where the platform is integrated, using SIP with a CUCM.
Rui Ferraz | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

OneContact CC
Fathom Customer Care
6.2
Agent dashboard
OneContact CC
Fathom Customer Care
7.0
Validate callers
OneContact CC
Fathom Customer Care
6.0
Outbound response
OneContact CC
Fathom Customer Care
6.0
Call forwarding
OneContact CC
Fathom Customer Care
6.0
Click-to-call (CTC)
OneContact CC
Fathom Customer Care
7.0
Warm transfer
OneContact CC
Fathom Customer Care
7.0
Predictive dialing
OneContact CC
Fathom Customer Care
6.0
Interactive voice response
OneContact CC
Fathom Customer Care
6.0
REST APIs
OneContact CC
Fathom Customer Care
6.0
Call scripts
OneContact CC
Fathom Customer Care
6.0
Call tracking
OneContact CC
Fathom Customer Care
6.0
Multichannel integration
OneContact CC
Fathom Customer Care
6.0
CRM software integration
OneContact CC
Fathom Customer Care
5.0

Workforce Optimization (WFO)

OneContact CC
Fathom Customer Care
5.2
Inbound call routing
OneContact CC
Fathom Customer Care
4.0
Omnichannel inbound routing
OneContact CC
Fathom Customer Care
6.0
Recording
OneContact CC
Fathom Customer Care
5.0
Quality management
OneContact CC
Fathom Customer Care
5.0
Call analytics
OneContact CC
Fathom Customer Care
5.0
Historical reporting
OneContact CC
Fathom Customer Care
5.0
Live reporting
OneContact CC
Fathom Customer Care
5.0
Customer surveys
OneContact CC
Fathom Customer Care
5.0
Customer interaction analytics
OneContact CC
Fathom Customer Care
7.0

Pros

OneContact CC

  • Call Flow, ACD and IVR.
  • Dynamic platform with the possibility to integrate with the client existing solution.
  • Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.
Rui Ferraz | TrustRadius Reviewer

Fathom Customer Care

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

OneContact CC

  • The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions.
  • The email module needs a little more work.
Rui Ferraz | TrustRadius Reviewer

Fathom Customer Care

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

OneContact CC

No score
No answers yet
No answers on this topic

Fathom Customer Care

Fathom Customer Care 8.0
Based on 1 answer
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

OneContact CC

CUCCX is a great platform but it can't be considered when working with other manufacturers, even if they support SIP. For this reason, when you're building a network that isn't just installed by one provider, I would suggest an approach different from CUCCX (considering VoIP and CC platforms, not routing or switching).OneContact allows the integration between platforms, allowing short number dialing between different contexts, recording other advanced telephony solution.Collab's Customer interaction Hub is a great solution for clients that need a CRM, but don't need much complexity, this mini-CRM is a great asset against the competition and facilitates the deployment of an omni-channel Contact Center.
Rui Ferraz | TrustRadius Reviewer

Fathom Customer Care

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

OneContact CC

  • It has a low initial CAPEX
  • It has low maintenance
  • The manufacterer support can be a considerable cost.
Rui Ferraz | TrustRadius Reviewer

Fathom Customer Care

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Pricing Details

OneContact CC

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OneContact CC Editions & Modules

Additional Pricing Details

Fathom Customer Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fathom Customer Care Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

OneContact CC
7.3
Fathom Customer Care
8.0

Support Rating

OneContact CC
Fathom Customer Care
8.0

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