1 Ratings
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Score 7.3 out of 100
53 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

OneContact CC

Collab OneContact is an all around platform that can be used in any situation. It can be used in situation where there isn't a PBX. I've seen some solutions where the platform is integrated, using SIP with a CUCM.
Rui Ferraz | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

ContactWorld is extremely well suited for industry specific clients. However, ContactWorld doesn't give us the necessary information for prospective clients as much as we would like. ContactWorld is less appropriate for a place to actually talk to clients, specifically for my company, we have a different software that we use for that and we love using it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.1
Agent dashboard
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Validate callers
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Outbound response
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Call forwarding
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.9
Click-to-call (CTC)
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.9
Warm transfer
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Predictive dialing
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.0
Interactive voice response
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.0
REST APIs
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.0
Call scripts
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.0
Call tracking
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.8
Multichannel integration
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
CRM software integration
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.4

Workforce Optimization (WFO)

OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.7
Inbound call routing
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Omnichannel inbound routing
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Recording
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Quality management
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Call analytics
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Historical reporting
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.5
Live reporting
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.5
Customer surveys
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Customer interaction analytics
OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0

Pros

OneContact CC

  • Call Flow, ACD and IVR.
  • Dynamic platform with the possibility to integrate with the client existing solution.
  • Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.
Rui Ferraz | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • Ease of use with interface.
  • Chrome extension for convenience.
  • Reporting.
  • Reliability.
Anonymous | TrustRadius Reviewer

Cons

OneContact CC

  • The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions.
  • The email module needs a little more work.
Rui Ferraz | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report
Emily Sullivan | TrustRadius Reviewer

Support Rating

OneContact CC

No score
No answers yet
No answers on this topic

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) 10.0
Based on 1 answer
I have personally not used their support, but I hear from our admin that it is good.
Anonymous | TrustRadius Reviewer

Alternatives Considered

OneContact CC

CUCCX is a great platform but it can't be considered when working with other manufacturers, even if they support SIP. For this reason, when you're building a network that isn't just installed by one provider, I would suggest an approach different from CUCCX (considering VoIP and CC platforms, not routing or switching).OneContact allows the integration between platforms, allowing short number dialing between different contexts, recording other advanced telephony solution.Collab's Customer interaction Hub is a great solution for clients that need a CRM, but don't need much complexity, this mini-CRM is a great asset against the competition and facilitates the deployment of an omni-channel Contact Center.
Rui Ferraz | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Very similar. Both great products
Richard Kersten | TrustRadius Reviewer

Return on Investment

OneContact CC

  • It has a low initial CAPEX
  • It has low maintenance
  • The manufacterer support can be a considerable cost.
Rui Ferraz | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • There have been issues. I will not detail them here as they are of our own making. My cautionary tale is this - do not design in complexity. If you are not working the way the system wants to work, you are doing it wrong, and you will come unstuck as you design around it.
Simon Whight | TrustRadius Reviewer

Pricing Details

OneContact CC

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OneContact CC
7.3
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.6

Support Rating

OneContact CC
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0

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