Likelihood to Recommend
It has been a great and easy experience, and I'd highly recommend it to colleagues. It is easy to navigate, all my information is in one place, and if I need additional help within the tool -- some resources quickly help answer any additional questions I may have.
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Guideline is well suited for a comprehensive 401k service to most any business, whether small (10 or fewer employees) or far larger businesses. They can help employees understand how to invest their money and provide options for them. An employee can allow the people at Guideline to invest their money based upon a simple algorithm of conservative/moderate/less moderate risk or the employee can invest as they choose. Guideline is probably not the best suited as far as the type of financial advice one might get from more established investments and financial groups.
Read full review Pros Collective Health does a good job of breaking down the costs associated with the utilization of any given medical service Collective Health helps users locate the best medical provider and/or facility that is best for them Collective Health provides quick and reliable support channels to users Read full review Plan administration automated benefits employee guidance Read full review Cons Logout time, I know there is sensitive information, but sometimes I wish I wasn't auto logged out of my account after some time. Read full review For a small business with very minimal 401(k) needs, Guideline is sufficient for us. If you have a more sophisticated plan, you may run into some limitations. Read full review Usability
Well thought out and intuitive user experience for employees and administrators. Educational documentation has been a plus
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I've reached out to support a few times, and they are always super responsive over email, and willing to jump on a phone call too to discuss my issue directly.
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The few questions that we've had have been answered quickly and helpfully. The implementation was a breeze and the onboarding contacts were really helpful. There was some stuff I had to learn about 401(k)s in making the decision to implement Guideline, but the Guideline team was helpful in pointing me in the right direction.
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The UI of Collective Health is sleek and intuitive, and the company provides extremely quick and remarkably reliable via their support channels (Message, Chat and Phone Call). Moreover, the descriptions they provide for each medical service is succinct and still very informative.
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Not listed, but I have used ADP Retirement services and we switched vendors to Empower. Both vendors have much more robust employee tools to calculate dollars needed at retirement and how percentage changes in the 401(k) allow for changes later in life at retirement. In addition, both services answer my emails, unlike Guideline which goes to a generic email box where more often than not, your email is simply ignored.
Read full review Return on Investment Collective Health has helped employees more accurately forecast their medical expenses and budget accordingly Collective Health has significantly improved the experience of employees with the submission of medical expenses claims Read full review Allow small employees to enhance benefit package Great recruitment tool for new employees Connection with payroll vendor allowed for less manual work Read full review ScreenShots