Combodo iTop vs. Micro Focus Dimensions CM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Combodo iTop
Score 9.7 out of 10
N/A
Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.
$0
per month
Micro Focus Dimensions CM
Score 8.0 out of 10
N/A
Dimensions CM is Software Change and Configuration Management for Agile development, developed by Serena Software and now sold by Micro Focus.N/A
Pricing
Combodo iTopMicro Focus Dimensions CM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Combodo iTopMicro Focus Dimensions CM
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Combodo iTopMicro Focus Dimensions CM
Top Pros
Top Cons
Features
Combodo iTopMicro Focus Dimensions CM
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Combodo iTop
9.7
3 Ratings
18% above category average
Micro Focus Dimensions CM
-
Ratings
Organize and prioritize service tickets9.73 Ratings00 Ratings
Expert directory9.73 Ratings00 Ratings
Service restoration9.73 Ratings00 Ratings
Self-service tools9.73 Ratings00 Ratings
Subscription-based notifications9.73 Ratings00 Ratings
ITSM collaboration and documentation9.73 Ratings00 Ratings
ITSM reports and dashboards9.73 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Combodo iTop
9.3
3 Ratings
13% above category average
Micro Focus Dimensions CM
-
Ratings
Configuration mangement9.43 Ratings00 Ratings
Asset management dashboard9.13 Ratings00 Ratings
Policy and contract enforcement9.43 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
Combodo iTop
10.0
3 Ratings
18% above category average
Micro Focus Dimensions CM
-
Ratings
Change requests repository10.03 Ratings00 Ratings
Change calendar10.03 Ratings00 Ratings
Service-level management10.03 Ratings00 Ratings
Best Alternatives
Combodo iTopMicro Focus Dimensions CM
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
VMware Aria Automation
VMware Aria Automation
Score 8.7 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
VMware Aria Automation
VMware Aria Automation
Score 8.7 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.0 out of 10
Perforce Helix Core
Perforce Helix Core
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Combodo iTopMicro Focus Dimensions CM
Likelihood to Recommend
9.7
(3 ratings)
9.0
(1 ratings)
User Testimonials
Combodo iTopMicro Focus Dimensions CM
Likelihood to Recommend
Combodo
It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.
Read full review
Micro Focus
Serena CM is well suited to highly controlled, audited, and process driven environments. It will allow strict segregation of duties, and change traceability. If implemented correctly it will help you quickly build trusts with your auditors. It is also well suited to environments that require constant branching and merging. Due to the complexity of the product and learning curve for your development and operations team it may be overkill in a small shop with loose rules
Read full review
Pros
Combodo
  • Open source
  • Issue Tracking
  • Integrations
Read full review
Micro Focus
  • Code Promotion: Dimensions CM allows supervisors to control changes to code, in that they delegate requests to developers, and act as a gatekeeper prior to promoting to the next environment. This functionality is configurable so you can set up a workflow that best fits the structure and requirements of your own company.
  • Code Repository for changes and versioning: Code can be checked out by item or by synchronizing folders. Code revisions can be compared against other revisions or work files. Item histories show which developers made which modifications, and which supervisor and operations personnel were involved in assigning the request and promoting the code to each environment. Additionally a pedigree will show a stream diagram which graphically displays branches and merges.
  • Deployment: Serena Change Management offers help automating deployment including integrations with SVN and Jenkins. Its newer versions also have a powerful graphical deployment automation tool (Serena Deployment Automation- SDA). It comes with a certain amount of licenses built-in. If you have a many nodes to deploy to there will be separate licensing costs for that.
Read full review
Cons
Combodo
  • CSV import tools for any data.
  • Data synchronization.
  • Graphical impact analysis.
Read full review
Micro Focus
  • The only major negative that I have encountered with Serena CM product is that the very power and flexibility of the tool means there is a risk that you will make a mess of things. In other words it gives you plenty of rope to tangle yourself with. I recommend careful, well thought out deployments implementing the built in roles and workflows that can be turned on and configured, using a consistent methodology.
  • My experience with the Serena help desk support has not been impressive. Though reasonably polite and diligent, the technicians were well trained, and often gave bad advise and terrible scripts. On several occasions I had to rewrite scripts they have me; if I had run them as provided they would have caused even more difficulties than the problem I was trying to solve. I speak of the support in the past tense because I conditioned myself not to call them, it was usually just easier to solve nay problems my self. They do have a good account management team though, and for any major issues you can go thru them.
Read full review
Alternatives Considered
Combodo
It's magnificent for its intuitiveness with workflow management. Terrific for its greatness for network discovery. Excellent with asset tracking.
Read full review
Micro Focus
Serena CM is superior to Microsoft Team Foundation Server (TFS) in overall functionality, but does not have very good native integration with Microsoft. Therefore in a Microsoft centric shop with no audit needs ,TFS would be better. Otherwise I would choose Serena CM
Read full review
Return on Investment
Combodo
  • We have been able to immediately see better handling of change Requests
  • We are able to see incidents more clearly
  • Integrations with existing stack brought quicker time to production
Read full review
Micro Focus
  • Serena has facilitated our annual completion of various audit and technology control certifications. These certifications make a huge difference to our company's reputation and bottom line.
  • There has been no negative impact on our company.
Read full review
ScreenShots