9 Ratings
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Score 6.6 out of 100
1 Rating
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Score 7 out of 100

Likelihood to Recommend

Comcast Business VOIP (VoiceEdge)

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Comcast Business VOIP (VoiceEdge)
8.4
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Hosted PBX
Comcast Business VOIP (VoiceEdge)
8.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Multi-level Interactive Voice Response (IVR)
Comcast Business VOIP (VoiceEdge)
9.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
User templates
Comcast Business VOIP (VoiceEdge)
8.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Call reports
Comcast Business VOIP (VoiceEdge)
8.5
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Directory of employee names
Comcast Business VOIP (VoiceEdge)
8.5
Lumen Unified Communications & Collaboration (formerly CenturyLink)

Call Management

Comcast Business VOIP (VoiceEdge)
8.3
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Answering rules
Comcast Business VOIP (VoiceEdge)
8.5
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Call recording
Comcast Business VOIP (VoiceEdge)
8.5
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Call park
Comcast Business VOIP (VoiceEdge)
8.5
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Call screening
Comcast Business VOIP (VoiceEdge)
8.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Message alerts
Comcast Business VOIP (VoiceEdge)
8.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)

VoIP system collaboration

Comcast Business VOIP (VoiceEdge)
8.5
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Video conferencing
Comcast Business VOIP (VoiceEdge)
8.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Audio conferencing
Comcast Business VOIP (VoiceEdge)
9.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)

Mobile apps

Comcast Business VOIP (VoiceEdge)
8.5
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Mobile app for iOS
Comcast Business VOIP (VoiceEdge)
8.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Mobile app for Android
Comcast Business VOIP (VoiceEdge)
9.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)

Pros

Comcast Business VOIP (VoiceEdge)

  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
Jayesh Vaghasiya | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

  • MPLS circuits
  • Domestic calling plans
  • International calling plans
Anonymous | TrustRadius Reviewer

Cons

Comcast Business VOIP (VoiceEdge)

  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

  • Cleaner invoices
  • Easier access to support
Anonymous | TrustRadius Reviewer

Alternatives Considered

Comcast Business VOIP (VoiceEdge)

Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
Jayesh Vaghasiya | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

We do not use any other products.
Anonymous | TrustRadius Reviewer

Return on Investment

Comcast Business VOIP (VoiceEdge)

  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

  • Outstanding uptime
  • Good value
Anonymous | TrustRadius Reviewer

Pricing Details

Comcast Business VOIP (VoiceEdge)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Lumen Unified Communications & Collaboration (formerly CenturyLink)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Comcast Business VOIP (VoiceEdge)
8.5
Lumen Unified Communications & Collaboration (formerly CenturyLink)
7.0

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