Comcast Business VOIP (VoiceEdge) vs. Lumen Unified Communications & Collaboration

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Comcast Business VOIP (VoiceEdge)
Score 6.5 out of 10
N/A
Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable voicemail, audio-conference hosting, and screen sharing.N/A
Lumen Unified Communications & Collaboration
Score 7.0 out of 10
N/A
Lumen Unified Communications and Collaboration (UC&C) (formerly CenturyLink) combine adaptive networking with a portfolio of technologies on a secure global network with end-to-end support. The UC&C portfolio includes cloud, hosted, and fully managed services built on best-in-class applications that can be sold, provisioned, and managed as a solution, wrapped with a customer success practice. Lumen UC&C Solutions: • Cisco WebEx delivered by Lumen - online meetings with integrated…N/A
Pricing
Comcast Business VOIP (VoiceEdge)Lumen Unified Communications & Collaboration
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Comcast Business VOIP (VoiceEdge)Lumen Unified Communications & Collaboration
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Comcast Business VOIP (VoiceEdge)Lumen Unified Communications & Collaboration
Top Pros

No answers on this topic

Top Cons
Features
Comcast Business VOIP (VoiceEdge)Lumen Unified Communications & Collaboration
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Comcast Business VOIP (VoiceEdge)
7.2
7 Ratings
13% below category average
Lumen Unified Communications & Collaboration
-
Ratings
Hosted PBX5.74 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.04 Ratings00 Ratings
User templates7.15 Ratings00 Ratings
Call reports8.96 Ratings00 Ratings
Directory of employee names7.27 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Comcast Business VOIP (VoiceEdge)
6.9
7 Ratings
20% below category average
Lumen Unified Communications & Collaboration
-
Ratings
Answering rules7.27 Ratings00 Ratings
Call recording5.45 Ratings00 Ratings
Call park7.76 Ratings00 Ratings
Call screening6.67 Ratings00 Ratings
Message alerts7.87 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Comcast Business VOIP (VoiceEdge)
8.6
3 Ratings
4% above category average
Lumen Unified Communications & Collaboration
-
Ratings
Video conferencing9.02 Ratings00 Ratings
Audio conferencing8.43 Ratings00 Ratings
Video screen sharing9.01 Ratings00 Ratings
Instant messaging8.12 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Comcast Business VOIP (VoiceEdge)
5.1
7 Ratings
48% below category average
Lumen Unified Communications & Collaboration
-
Ratings
Mobile app for iOS3.75 Ratings00 Ratings
Mobile app for Android6.55 Ratings00 Ratings
Best Alternatives
Comcast Business VOIP (VoiceEdge)Lumen Unified Communications & Collaboration
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Comcast Business VOIP (VoiceEdge)Lumen Unified Communications & Collaboration
Likelihood to Recommend
5.8
(7 ratings)
7.0
(1 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Comcast Business VOIP (VoiceEdge)Lumen Unified Communications & Collaboration
Likelihood to Recommend
Comcast Business
Good for any situation where there are multiple employees who need to be reached by customers or in-house. Also cuts down on Robo calls because they typically can't / don't press numbers to choose from a menu. Can't really see this system being worth the price in a smaller-sized operation though, as there are far cheaper options that provide a much nicer management interface.
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Lumen Technologies (formerly CenturyLink)
While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.
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Pros
Comcast Business
  • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
  • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
  • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
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Lumen Technologies (formerly CenturyLink)
  • MPLS circuits
  • Domestic calling plans
  • International calling plans
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Cons
Comcast Business
  • Not a fan of the poly phones
  • I feel if the phones were set up better when installed it would have saved a lot of headache.
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Lumen Technologies (formerly CenturyLink)
  • Cleaner invoices
  • Easier access to support
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Support Rating
Comcast Business
Very helpful and quick
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Lumen Technologies (formerly CenturyLink)
No answers on this topic
Alternatives Considered
Comcast Business
I have switched now to MagicJack for business, while their support might not be the most amazing either we are very satisfied with the service/cost relationship and this has been a major game-changer. I am certain that Comcast has a larger client base that they have to look for that might be creating much more significant revenue. We have faced similar situations with other vendors and have found better solutions with smaller, shelving solutions that seem to cater more closely to clients.
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Lumen Technologies (formerly CenturyLink)
We do not use any other products.
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Return on Investment
Comcast Business
  • In my experience, you have to pay to get out of contract.
  • In my opinion, it's a total waste of time and money.
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Lumen Technologies (formerly CenturyLink)
  • Outstanding uptime
  • Good value
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ScreenShots