12 Ratings
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Score 6.4 out of 100
1 Rating
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Score 7 out of 100

Feature Set Ratings

    Cloud PBX

    6.7

    Comcast Business VOIP (VoiceEdge)

    67%

    Lumen Unified Communications & Collaboration

    Feature Set Not Supported
    N/A
    Comcast Business VOIP (VoiceEdge) ranks higher in 5/5 features

    Hosted PBX

    5.7
    57%
    4 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    7.0
    70%
    4 Ratings
    N/A
    0 Ratings

    User templates

    4.3
    43%
    4 Ratings
    N/A
    0 Ratings

    Call reports

    8.7
    87%
    5 Ratings
    N/A
    0 Ratings

    Directory of employee names

    7.7
    77%
    5 Ratings
    N/A
    0 Ratings

    Call Management

    7.5

    Comcast Business VOIP (VoiceEdge)

    75%

    Lumen Unified Communications & Collaboration

    Feature Set Not Supported
    N/A
    Comcast Business VOIP (VoiceEdge) ranks higher in 5/5 features

    Answering rules

    6.0
    60%
    5 Ratings
    N/A
    0 Ratings

    Call recording

    8.0
    80%
    4 Ratings
    N/A
    0 Ratings

    Call park

    8.0
    80%
    4 Ratings
    N/A
    0 Ratings

    Call screening

    7.3
    73%
    5 Ratings
    N/A
    0 Ratings

    Message alerts

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    6.0

    Comcast Business VOIP (VoiceEdge)

    60%

    Lumen Unified Communications & Collaboration

    Feature Set Not Supported
    N/A
    Comcast Business VOIP (VoiceEdge) ranks higher in 3/3 features

    Video conferencing

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Audio conferencing

    6.0
    60%
    2 Ratings
    N/A
    0 Ratings

    Instant messaging

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    6.3

    Comcast Business VOIP (VoiceEdge)

    63%

    Lumen Unified Communications & Collaboration

    Feature Set Not Supported
    N/A
    Comcast Business VOIP (VoiceEdge) ranks higher in 2/2 features

    Mobile app for iOS

    5.7
    57%
    4 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Lumen Unified Communications & Collaboration is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.0

    Comcast Business VOIP (VoiceEdge)

    60%
    5 Ratings
    7.0

    Lumen Unified Communications & Collaboration

    70%
    1 Rating

    Support Rating

    8.0

    Comcast Business VOIP (VoiceEdge)

    80%
    1 Rating

    Lumen Unified Communications & Collaboration

    N/A
    0 Ratings

    Likelihood to Recommend

    Comcast Business VOIP (VoiceEdge)

    Good for any situation where there are multiple employees who need to be reached by customers or in-house. Also cuts down on Robo calls because they typically can't / don't press numbers to choose from a menu. Can't really see this system being worth the price in a smaller-sized operation though, as there are far cheaper options that provide a much nicer management interface.
    Anonymous | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration

    While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.
    Anonymous | TrustRadius Reviewer

    Pros

    Comcast Business VOIP (VoiceEdge)

    • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
    • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
    • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
    Nicholas De Salvo | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration

    • MPLS circuits
    • Domestic calling plans
    • International calling plans
    Anonymous | TrustRadius Reviewer

    Cons

    Comcast Business VOIP (VoiceEdge)

    • Remote usage.
    • Siloed users that shouldn't be part of phone tree.
    Kyle Moneypenny | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration

    • Cleaner invoices
    • Easier access to support
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Comcast Business VOIP (VoiceEdge)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Lumen Unified Communications & Collaboration

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Support Rating

    Comcast Business VOIP (VoiceEdge)

    Comcast Business VOIP (VoiceEdge) 8.0
    Based on 1 answer
    Very helpful and quick
    Kyle Moneypenny | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Comcast Business VOIP (VoiceEdge)

    I have switched now to MagicJack for business, while their support might not be the most amazing either we are very satisfied with the service/cost relationship and this has been a major game-changer. I am certain that Comcast has a larger client base that they have to look for that might be creating much more significant revenue. We have faced similar situations with other vendors and have found better solutions with smaller, shelving solutions that seem to cater more closely to clients.
    David Duque Seiler | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration

    We do not use any other products.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Comcast Business VOIP (VoiceEdge)

    • We are using this phone in day to day business communications and in meetings between remotely located teams. Nothing negative for me.
    Jayesh Vaghasiya | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration

    • Outstanding uptime
    • Good value
    Anonymous | TrustRadius Reviewer

    Add comparison