What users are saying about
7 Ratings
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240 Ratings
7 Ratings
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Score 6.2 out of 100

Genesys Cloud

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240 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Comcast VOIP

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo | TrustRadius Reviewer

Genesys Cloud

It is a great option for someone looking for a fully functional system, that is cloud based, and has lots of features. It can be used for inbound and outbound, as well as replace a standard PBX. It is easier to adopt, and less up front financial commitment than on premises systems.This might not suit a company that requires fine tuned granularity of permissions and controls, or some more specific features that are present in something like Genesys Pure Connect Cloud.
Kristopher Kauth | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Comcast VOIP
8.4
Genesys Cloud
Hosted PBX
Comcast VOIP
8.0
Genesys Cloud
Multi-level Interactive Voice Response (IVR)
Comcast VOIP
9.0
Genesys Cloud
User templates
Comcast VOIP
8.0
Genesys Cloud
Call reports
Comcast VOIP
8.5
Genesys Cloud
Directory of employee names
Comcast VOIP
8.5
Genesys Cloud

Call Management

Comcast VOIP
8.3
Genesys Cloud
Answering rules
Comcast VOIP
8.5
Genesys Cloud
Call recording
Comcast VOIP
8.5
Genesys Cloud
Call park
Comcast VOIP
8.5
Genesys Cloud
Call screening
Comcast VOIP
8.0
Genesys Cloud
Message alerts
Comcast VOIP
8.0
Genesys Cloud

VoIP system collaboration

Comcast VOIP
8.5
Genesys Cloud
Video conferencing
Comcast VOIP
8.0
Genesys Cloud
Audio conferencing
Comcast VOIP
9.0
Genesys Cloud

Mobile apps

Comcast VOIP
8.5
Genesys Cloud
Mobile app for iOS
Comcast VOIP
8.0
Genesys Cloud
Mobile app for Android
Comcast VOIP
9.0
Genesys Cloud

Contact Center Software

Comcast VOIP
Genesys Cloud
8.3
Agent dashboard
Comcast VOIP
Genesys Cloud
8.1
Validate callers
Comcast VOIP
Genesys Cloud
7.2
Outbound response
Comcast VOIP
Genesys Cloud
8.1
Call forwarding
Comcast VOIP
Genesys Cloud
7.6
Click-to-call (CTC)
Comcast VOIP
Genesys Cloud
9.1
Warm transfer
Comcast VOIP
Genesys Cloud
8.8
Predictive dialing
Comcast VOIP
Genesys Cloud
7.5
Interactive voice response
Comcast VOIP
Genesys Cloud
8.7
REST APIs
Comcast VOIP
Genesys Cloud
8.6
Call scripts
Comcast VOIP
Genesys Cloud
8.3
Call tracking
Comcast VOIP
Genesys Cloud
8.9
Multichannel integration
Comcast VOIP
Genesys Cloud
8.7
CRM software integration
Comcast VOIP
Genesys Cloud
7.6

Workforce Optimization (WFO)

Comcast VOIP
Genesys Cloud
8.3
Inbound call routing
Comcast VOIP
Genesys Cloud
8.5
Omnichannel inbound routing
Comcast VOIP
Genesys Cloud
8.7
Recording
Comcast VOIP
Genesys Cloud
8.5
Quality management
Comcast VOIP
Genesys Cloud
8.3
Call analytics
Comcast VOIP
Genesys Cloud
8.7
Historical reporting
Comcast VOIP
Genesys Cloud
8.4
Live reporting
Comcast VOIP
Genesys Cloud
8.5
Customer surveys
Comcast VOIP
Genesys Cloud
7.3
Customer interaction analytics
Comcast VOIP
Genesys Cloud
8.1

Pros

Comcast VOIP

  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
Jayesh Vaghasiya | TrustRadius Reviewer

Genesys Cloud

  • Genesys Cloud eases communication through its excellent features of voice calls, direct chatting, emailing and text messaging.
  • The support team is always ready to assist you whenever you are stack in using this application 24/7.
  • Genesys Cloud can be accessed through various computer platforms Windows and Mac and mobile operating systems such as Android and iOS. The application is therefore flexible since you can access it anywhere from any device.
Alex Cyrus | TrustRadius Reviewer

Cons

Comcast VOIP

  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo | TrustRadius Reviewer

Genesys Cloud

  • Support is not that great. If you call in a code red, they will give you your full attention but other tickets are not handled that fast.
  • Recordings are not as reliable as some other platforms. If I have to grade it, way better then NICE Engage but worse then Calabrio AQM.
  • You do get a good amount of small user-level tickets due to minor flaws in the platform.
Usama Ahmed | TrustRadius Reviewer

Likelihood to Renew

Comcast VOIP

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.5
Based on 9 answers
The cost increase is now the same as other companies offering more.
Michael Haddad | TrustRadius Reviewer

Usability

Comcast VOIP

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 7.9
Based on 28 answers
As I have been saying Genesys Cloud is a great / powerful tool. I have some users that just took off with the application and are off and running. Unfortunately I had some other users struggling with the application but this was just a learning curve and each day the users are getting more comfortable using the application and this would have been true with any phone solution that we installed.
Ronnie Knight | TrustRadius Reviewer

Reliability and Availability

Comcast VOIP

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.5
Based on 3 answers
Initially we had some issues but as stated prior that has gotten much better under the Genesys brand.
Raymond Richardson | TrustRadius Reviewer

Performance

Comcast VOIP

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.5
Based on 3 answers
Some delays with reports loading from time to time but other than that no major issues.
Raymond Richardson | TrustRadius Reviewer

Support Rating

Comcast VOIP

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 6.5
Based on 94 answers
When deployed, there are some times issues where you need to contact official support. During my experience, I had issues with a couple of my customers regarding the device. Genesys' support does replace the device after a lot of validations and the shipping time is a headache for us as it takes a lot of time to come from the US to Saudi Arabia. This could be improved.
Teja DSV | TrustRadius Reviewer

In-Person Training

Comcast VOIP

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.2
Based on 1 answer
It was great. Interactive Intelligence Personnel made numerous trips to our corporate office.
Raymond Richardson | TrustRadius Reviewer

Online Training

Comcast VOIP

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 7.3
Based on 3 answers
Architect and Data Actions are not well covered. That was my biggest gap after completing the training.mypurecloud.com modules and passing the certification exam.
James Riley | TrustRadius Reviewer

Implementation Rating

Comcast VOIP

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 7.7
Based on 13 answers
It's a great tool, easy to deploy and implement.
Aarde Cosseboom | TrustRadius Reviewer

Alternatives Considered

Comcast VOIP

Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
Jayesh Vaghasiya | TrustRadius Reviewer

Genesys Cloud

We use also Genesys Engage on Premises. Both offer great customer experience but we choose Genesys Cloud on mid-sized businesses, because it is an incredibly fast solution that is entirely based on Cloud servers (AWS) and does not require hardware infrastructure. Genesys Engage on Premises is the best solution for large businesses that have their own datacenter and infrastructure support team.
Nikolaos Thermogiannis | TrustRadius Reviewer

Scalability

Comcast VOIP

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.7
Based on 2 answers
Very easy to add contact centers being we just launched another center this month.
Raymond Richardson | TrustRadius Reviewer

Return on Investment

Comcast VOIP

  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo | TrustRadius Reviewer

Genesys Cloud

  • We have had Genesys Cloud now for less than a year, so it is too early to comment on our overall business objectives. Shortly after deployment we did experience significant call audio issues which was caused by misconfiguration of our webRTC phone had a negative impact on our customer experience, however we worked through this and once it was resolved the product has started to deliver what it has set out to.
David Brewster | TrustRadius Reviewer

Screenshots

Pricing Details

Comcast VOIP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Genesys Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Comcast VOIP
8.5
Genesys Cloud
7.0

Likelihood to Renew

Comcast VOIP
Genesys Cloud
8.5

Usability

Comcast VOIP
Genesys Cloud
7.9

Reliability and Availability

Comcast VOIP
Genesys Cloud
8.5

Performance

Comcast VOIP
Genesys Cloud
8.5

Support Rating

Comcast VOIP
Genesys Cloud
6.5

In-Person Training

Comcast VOIP
Genesys Cloud
8.2

Online Training

Comcast VOIP
Genesys Cloud
7.3

Implementation Rating

Comcast VOIP
Genesys Cloud
7.7

Scalability

Comcast VOIP
Genesys Cloud
8.7

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