What users are saying about
7 Ratings
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Top Rated
699 Ratings
7 Ratings
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Score 6.2 out of 100

Microsoft Teams

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Top Rated
699 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Comcast VOIP

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo | TrustRadius Reviewer

Microsoft Teams

Can have group chats on topics that only concern a few employees. We have a Technology group where we add and brainstorm new applications and software that might be appropriate for our company. It's a good way to organize our ideas and thoughts without having to send out mass email chains and we can discuss the ideas at our next meeting. Microsoft Teams also lets us efficiently communicate with remote workers since email can lag. This allows almost real-time conversations and collaborations for our employees.
Karen Zelzer | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Comcast VOIP
8.4
Microsoft Teams
Hosted PBX
Comcast VOIP
8.0
Microsoft Teams
Multi-level Interactive Voice Response (IVR)
Comcast VOIP
9.0
Microsoft Teams
User templates
Comcast VOIP
8.0
Microsoft Teams
Call reports
Comcast VOIP
8.5
Microsoft Teams
Directory of employee names
Comcast VOIP
8.5
Microsoft Teams

Call Management

Comcast VOIP
8.3
Microsoft Teams
Answering rules
Comcast VOIP
8.5
Microsoft Teams
Call recording
Comcast VOIP
8.5
Microsoft Teams
Call park
Comcast VOIP
8.5
Microsoft Teams
Call screening
Comcast VOIP
8.0
Microsoft Teams
Message alerts
Comcast VOIP
8.0
Microsoft Teams

VoIP system collaboration

Comcast VOIP
8.5
Microsoft Teams
Video conferencing
Comcast VOIP
8.0
Microsoft Teams
Audio conferencing
Comcast VOIP
9.0
Microsoft Teams

Mobile apps

Comcast VOIP
8.5
Microsoft Teams
Mobile app for iOS
Comcast VOIP
8.0
Microsoft Teams
Mobile app for Android
Comcast VOIP
9.0
Microsoft Teams

Project Management

Comcast VOIP
Microsoft Teams
7.4
Task Management
Comcast VOIP
Microsoft Teams
7.5
Gantt Charts
Comcast VOIP
Microsoft Teams
6.4
Scheduling
Comcast VOIP
Microsoft Teams
7.6
Workflow Automation
Comcast VOIP
Microsoft Teams
7.0
Mobile Access
Comcast VOIP
Microsoft Teams
8.7
Search
Comcast VOIP
Microsoft Teams
7.8
Visual planning tools
Comcast VOIP
Microsoft Teams
6.5

Communication

Comcast VOIP
Microsoft Teams
7.8
Chat
Comcast VOIP
Microsoft Teams
8.9
Notifications
Comcast VOIP
Microsoft Teams
8.2
Discussions
Comcast VOIP
Microsoft Teams
8.6
Surveys
Comcast VOIP
Microsoft Teams
7.1
Internal knowledgebase
Comcast VOIP
Microsoft Teams
7.1
Integrates with GoToMeeting
Comcast VOIP
Microsoft Teams
7.1
Integrates with Gmail and Google Hangouts
Comcast VOIP
Microsoft Teams
6.4
Integrates with Outlook
Comcast VOIP
Microsoft Teams
9.1

File Sharing & Management

Comcast VOIP
Microsoft Teams
8.1
Versioning
Comcast VOIP
Microsoft Teams
8.0
Video files
Comcast VOIP
Microsoft Teams
8.2
Audio files
Comcast VOIP
Microsoft Teams
8.2
Document collaboration
Comcast VOIP
Microsoft Teams
8.2
Access control
Comcast VOIP
Microsoft Teams
7.8
Advanced security features
Comcast VOIP
Microsoft Teams
7.9
Integrates with Google Drive
Comcast VOIP
Microsoft Teams
7.7
Device sync
Comcast VOIP
Microsoft Teams
8.8

Pros

Comcast VOIP

  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
Jayesh Vaghasiya | TrustRadius Reviewer

Microsoft Teams

  • Teams is particularly good at keeping conversation history in sync across multiple devices. Skype for business, which is Microsoft's other chat client, is particularly bad when it comes to this aspect.
  • The sidebar of the application window makes it easy to switch between all aspects of the application in one click. Easy switching between chat, notifications, and meetings.
  • Integrated hierarchy chart within each chat window easily allows you to see where an unfamiliar person you may be chatting with sits in terms of management level in the organization.
Gary Smolyak | TrustRadius Reviewer

Cons

Comcast VOIP

  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo | TrustRadius Reviewer

Microsoft Teams

  • Lack of rollout plans from MS that businesses can use to improve user adoption.
  • Slack still has more connectors.
  • Meetings could more intuitive and most of the screen is just pictures of people.
  • The desktop application is very large and absorbs a lot of system resources.
  • Multiple users cannot share screens at once, one at a time only.
  • Can't choose where to put files from conversations, they automatically are put in a Teams SharePoint.
Justin Pink | TrustRadius Reviewer

Likelihood to Renew

Comcast VOIP

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 10.0
Based on 2 answers
We are a MSFT shop.
Joel Martin | TrustRadius Reviewer

Usability

Comcast VOIP

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 7.6
Based on 24 answers
It has a lot of great features and we are working to roll it out to our whole organization. It sometimes feels a little under-developed or maybe under used. There are some things I wish it did better - like integrating the group calendar rather than my own calendar and letting us have instant chat vs persistent.
Jill Liegghio | TrustRadius Reviewer

Support Rating

Comcast VOIP

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 7.7
Based on 100 answers
Getting support for any MS Product kind of feels like pulling teeth. I have looked for support on the slowness of Teams to try and resolve it, but there is nothing really out there even from the MS reps other than deleting the hidden appsdata folder for Teams or uninstall/reinstall the software or just use the web-based Teams app.
Charles R. Coggins III | TrustRadius Reviewer

Alternatives Considered

Comcast VOIP

Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
Jayesh Vaghasiya | TrustRadius Reviewer

Microsoft Teams

Personally, I have used a number of applications similar to Teams for a variety of functions. However, with regard to my current organizational use, I would say my experience with Teams provides a much more well-rounded user experience than Skype for Business. Teams performs the functions of Skype and also integrates many other features integral to applications like Slack, Webex Teams, and Yammer. Teams also has the added benefit of being connected within the Microsoft network of apps. Users can leverage the powerful cloud computing of O365 in order to access other materials stored on the shared platform. This is a huge benefit of staying within the same ecosystem.
Joshua Melder | TrustRadius Reviewer

Return on Investment

Comcast VOIP

  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo | TrustRadius Reviewer

Microsoft Teams

  • We were already paying for Office 365 but now we got a great collaboration tool to go along with it.
  • We are able to stay connected with employees across the United States and no longer have to fly people back to headquarters for meetings and conferences, saving on transportation and lodging costs.
Michael Eberhard | TrustRadius Reviewer

Pricing Details

Comcast VOIP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Comcast VOIP Editions & Modules

Additional Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams Editions & Modules

Edition
Free$01
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
Office 365 E3$20.001
  1. Per Month
Additional Pricing Details
Discounts are available for non profit organizations.

Rating Summary

Likelihood to Recommend

Comcast VOIP
8.5
Microsoft Teams
8.3

Likelihood to Renew

Comcast VOIP
Microsoft Teams
10.0

Usability

Comcast VOIP
Microsoft Teams
7.6

Support Rating

Comcast VOIP
Microsoft Teams
7.7

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