What users are saying about
7 Ratings
16 Ratings
7 Ratings
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Score 6.2 out of 100
16 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Comcast VOIP

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo | TrustRadius Reviewer

Nextiva

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Comcast VOIP
8.4
Nextiva
8.6
Hosted PBX
Comcast VOIP
8.0
Nextiva
8.2
Multi-level Interactive Voice Response (IVR)
Comcast VOIP
9.0
Nextiva
8.9
User templates
Comcast VOIP
8.0
Nextiva
8.2
Call reports
Comcast VOIP
8.5
Nextiva
9.4
Directory of employee names
Comcast VOIP
8.5
Nextiva
8.2

Call Management

Comcast VOIP
8.3
Nextiva
8.6
Answering rules
Comcast VOIP
8.5
Nextiva
8.6
Call recording
Comcast VOIP
8.5
Nextiva
9.2
Call park
Comcast VOIP
8.5
Nextiva
8.2
Call screening
Comcast VOIP
8.0
Nextiva
8.8
Message alerts
Comcast VOIP
8.0
Nextiva
7.9

VoIP system collaboration

Comcast VOIP
8.5
Nextiva
7.7
Video conferencing
Comcast VOIP
8.0
Nextiva
7.7
Audio conferencing
Comcast VOIP
9.0
Nextiva
8.5
Video screen sharing
Comcast VOIP
Nextiva
8.0
Instant messaging
Comcast VOIP
Nextiva
6.5

Mobile apps

Comcast VOIP
8.5
Nextiva
7.7
Mobile app for iOS
Comcast VOIP
8.0
Nextiva
8.0
Mobile app for Android
Comcast VOIP
9.0
Nextiva
7.4

Pros

Comcast VOIP

  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
Jayesh Vaghasiya | TrustRadius Reviewer

Nextiva

  • Nextiva works well with a wide variety of camera manufacturers for ease of integration.
  • It allows for easy review of video clips thru the Nextiva Review client.
  • Provides a comprehensive CCTV platform for companies with multiple sites in multiple countries.
Ann Marie Greco | TrustRadius Reviewer

Cons

Comcast VOIP

  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo | TrustRadius Reviewer

Nextiva

  • Being a top VOIP provider with plenty of capabilities, it is difficult to show missing functionalities or fault. This, like a better call log with the customizable report, is desirable but is based on personal taste more than a lack of performance.
  • More packages including the conference bridge.
  • GUI could be customizable with corporate branding.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Likelihood to Renew

Comcast VOIP

No score
No answers yet
No answers on this topic

Nextiva

Nextiva 8.0
Based on 2 answers
Since we purchase software maintenance the cost of upgrade is greatly reduced. It would be cost prohibitive at this point to switch a worldwide operation to another CCTV platform. We have been happy with the overall performance of Nextiva as a product for many years.
Ann Marie Greco | TrustRadius Reviewer

Usability

Comcast VOIP

No score
No answers yet
No answers on this topic

Nextiva

Nextiva 8.0
Based on 2 answers
It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.
Ann Marie Greco | TrustRadius Reviewer

Reliability and Availability

Comcast VOIP

No score
No answers yet
No answers on this topic

Nextiva

Nextiva 9.0
Based on 2 answers
The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.
Ann Marie Greco | TrustRadius Reviewer

Support Rating

Comcast VOIP

No score
No answers yet
No answers on this topic

Nextiva

Nextiva 8.9
Based on 8 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Online Training

Comcast VOIP

No score
No answers yet
No answers on this topic

Nextiva

Nextiva 9.0
Based on 1 answer
This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.
Ann Marie Greco | TrustRadius Reviewer

Alternatives Considered

Comcast VOIP

Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
Jayesh Vaghasiya | TrustRadius Reviewer

Nextiva

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen | TrustRadius Reviewer

Return on Investment

Comcast VOIP

  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo | TrustRadius Reviewer

Nextiva

  • Better customer service with customers and potential customers.
  • Internal staff happiness, especially the sales team who use the phone more than any other department.
  • Staff efficiency and productivity in managing the VoIP systems.
Anonymous | TrustRadius Reviewer

Pricing Details

Comcast VOIP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Nextiva

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Comcast VOIP
8.5
Nextiva
8.2

Likelihood to Renew

Comcast VOIP
Nextiva
8.0

Usability

Comcast VOIP
Nextiva
8.0

Reliability and Availability

Comcast VOIP
Nextiva
9.0

Support Rating

Comcast VOIP
Nextiva
8.9

Online Training

Comcast VOIP
Nextiva
9.0

Add comparison