What users are saying about
7 Ratings
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Score 6.2 out of 100
15 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Comcast VOIP

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Comcast VOIP
8.4
Nextiva Business Phone Service
8.6
Hosted PBX
Comcast VOIP
8.0
Nextiva Business Phone Service
8.1
Multi-level Interactive Voice Response (IVR)
Comcast VOIP
9.0
Nextiva Business Phone Service
8.9
User templates
Comcast VOIP
8.0
Nextiva Business Phone Service
8.2
Call reports
Comcast VOIP
8.5
Nextiva Business Phone Service
9.4
Directory of employee names
Comcast VOIP
8.5
Nextiva Business Phone Service
8.1

Call Management

Comcast VOIP
8.3
Nextiva Business Phone Service
8.5
Answering rules
Comcast VOIP
8.5
Nextiva Business Phone Service
8.6
Call recording
Comcast VOIP
8.5
Nextiva Business Phone Service
9.2
Call park
Comcast VOIP
8.5
Nextiva Business Phone Service
8.2
Call screening
Comcast VOIP
8.0
Nextiva Business Phone Service
8.7
Message alerts
Comcast VOIP
8.0
Nextiva Business Phone Service
7.9

VoIP system collaboration

Comcast VOIP
8.5
Nextiva Business Phone Service
7.7
Video conferencing
Comcast VOIP
8.0
Nextiva Business Phone Service
7.7
Audio conferencing
Comcast VOIP
9.0
Nextiva Business Phone Service
8.4
Video screen sharing
Comcast VOIP
Nextiva Business Phone Service
8.0
Instant messaging
Comcast VOIP
Nextiva Business Phone Service
6.5

Mobile apps

Comcast VOIP
8.5
Nextiva Business Phone Service
7.7
Mobile app for iOS
Comcast VOIP
8.0
Nextiva Business Phone Service
8.0
Mobile app for Android
Comcast VOIP
9.0
Nextiva Business Phone Service
7.4

Pros

Comcast VOIP

  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
Jayesh Vaghasiya | TrustRadius Reviewer

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Cons

Comcast VOIP

  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo | TrustRadius Reviewer

Nextiva Business Phone Service

  • I would love to see more analytics about how I am using the tool delivered to my inbox weekly. Currently, I have to log in to see stats and dig through links to find what I am looking for. Not a dire necessity, but would like to see that.
  • Sometimes where to upload audio files (like for the call attendant) are confusing - I had to contact customer support each time I wanted to do this and it's still something I'd have to call them about again.
Heather Neisen | TrustRadius Reviewer

Likelihood to Renew

Comcast VOIP

No score
No answers yet
No answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Usability

Comcast VOIP

No score
No answers yet
No answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Support Rating

Comcast VOIP

No score
No answers yet
No answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 8.9
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Alternatives Considered

Comcast VOIP

Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
Jayesh Vaghasiya | TrustRadius Reviewer

Nextiva Business Phone Service

We found Nextiva to be a superior product compared to Vonage. While a larger company, the features, and infrastructure were not as desirable as Nextiva. We also heard word-of-mouth reviews that pushed us to believe that Nextiva was going to be a better performer than Vonage, and so far, our experience has proven true.
Anonymous | TrustRadius Reviewer

Return on Investment

Comcast VOIP

  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo | TrustRadius Reviewer

Nextiva Business Phone Service

  • The unlimited calling and faxing, possibility to do audio or video calls, conference bridge and customizations makes this application an outstanding way to maintain fixed low calling costs.
  • Having everybody available at an internal call makes possible as many calls as necessary in order to finish the task.
  • Call logs add for better supervision when personnel is not in the same location.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Pricing Details

Comcast VOIP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Comcast VOIP
8.5
Nextiva Business Phone Service
8.2

Likelihood to Renew

Comcast VOIP
Nextiva Business Phone Service
6.0

Usability

Comcast VOIP
Nextiva Business Phone Service
8.0

Support Rating

Comcast VOIP
Nextiva Business Phone Service
8.9

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