7 Ratings
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Score 6.2 out of 100
7 Ratings
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Score 8 out of 100

Likelihood to Recommend

Comcast VOIP

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Comcast VOIP
8.4
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Hosted PBX
Comcast VOIP
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Multi-level Interactive Voice Response (IVR)
Comcast VOIP
9.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
User templates
Comcast VOIP
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Call reports
Comcast VOIP
8.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Directory of employee names
Comcast VOIP
8.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Call Management

Comcast VOIP
8.3
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Answering rules
Comcast VOIP
8.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Call recording
Comcast VOIP
8.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Call park
Comcast VOIP
8.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Call screening
Comcast VOIP
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Message alerts
Comcast VOIP
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

VoIP system collaboration

Comcast VOIP
8.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Video conferencing
Comcast VOIP
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Audio conferencing
Comcast VOIP
9.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Mobile apps

Comcast VOIP
8.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Mobile app for iOS
Comcast VOIP
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Mobile app for Android
Comcast VOIP
9.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Pros

Comcast VOIP

  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
Jayesh Vaghasiya | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
  • Contains governors to minimize the impact on agents and customers during busy periods.
  • Ease of integration into our existing infrastructure.
  • Sales/support teams from Mattersight are fantastic.
Brian Gillespie | TrustRadius Reviewer

Cons

Comcast VOIP

  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • ISG could use more in depth reporting that is available on demand.
Josh Slater | TrustRadius Reviewer

Alternatives Considered

Comcast VOIP

Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
Jayesh Vaghasiya | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Brian Gillespie | TrustRadius Reviewer

Return on Investment

Comcast VOIP

  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Positive ROI
  • Still assessing customer satisfaction
  • Still assessing employee satisfaction
Kim Suarez | TrustRadius Reviewer

Pricing Details

Comcast VOIP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Comcast VOIP
8.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
7.6

Usability

Comcast VOIP
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
8.0

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