What users are saying about
7 Ratings
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27 Ratings
7 Ratings
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Score 6.2 out of 100

Ooma Office

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27 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Comcast VOIP

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo | TrustRadius Reviewer

Ooma Office

The only thing I "forget" about sometimes is that I now only have a corded handset and can't pick up the phone and take it with me on the property. This is an equipment constraint, not an application problem. I just need to upgrade my phone! I can't really think of anything else.
Wendy White | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Comcast VOIP
8.4
Ooma Office
8.8
Hosted PBX
Comcast VOIP
8.0
Ooma Office
9.0
Multi-level Interactive Voice Response (IVR)
Comcast VOIP
9.0
Ooma Office
8.6
User templates
Comcast VOIP
8.0
Ooma Office
Call reports
Comcast VOIP
8.5
Ooma Office
Directory of employee names
Comcast VOIP
8.5
Ooma Office
8.8

Call Management

Comcast VOIP
8.3
Ooma Office
9.5
Answering rules
Comcast VOIP
8.5
Ooma Office
9.7
Call recording
Comcast VOIP
8.5
Ooma Office
8.9
Call park
Comcast VOIP
8.5
Ooma Office
9.3
Call screening
Comcast VOIP
8.0
Ooma Office
9.6
Message alerts
Comcast VOIP
8.0
Ooma Office
9.9

VoIP system collaboration

Comcast VOIP
8.5
Ooma Office
8.8
Video conferencing
Comcast VOIP
8.0
Ooma Office
Audio conferencing
Comcast VOIP
9.0
Ooma Office
8.8

Mobile apps

Comcast VOIP
8.5
Ooma Office
8.7
Mobile app for iOS
Comcast VOIP
8.0
Ooma Office
9.0
Mobile app for Android
Comcast VOIP
9.0
Ooma Office
8.3

Pros

Comcast VOIP

  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
Jayesh Vaghasiya | TrustRadius Reviewer

Ooma Office

  • Technical Support is spot on! Fully knowledgable, VERY helpful, and easy to get in touch with. What more can one ask?
  • AMAZING value for money! When I tell you that get way more than you pay for, multiply that 3. The regular package is more than enough for a smaller business, but the great thing is that Ooma Office also offers a PRO package. Ooma Office is a well-thought-out, useful and a forward-moving company as a whole.
  • Easy to use. Super simple to install and set up.
The Post Hole Co | TrustRadius Reviewer

Cons

Comcast VOIP

  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo | TrustRadius Reviewer

Ooma Office

  • I wish when clicking the help menu on the side, that it would not navigate away from the page I was using
  • I wish the online chat feature was available more often
  • I wish when calling customer service they didn't ask me to rate them every time, but I get it.
Anonymous | TrustRadius Reviewer

Usability

Comcast VOIP

No score
No answers yet
No answers on this topic

Ooma Office

Ooma Office 8.2
Based on 2 answers
Generally very user-friendly. One feature that either doesn't exist or I can't seem to figure out - how to change the message for holidays when we are not closed, but just have reduced hours.
Anonymous | TrustRadius Reviewer

Support Rating

Comcast VOIP

No score
No answers yet
No answers on this topic

Ooma Office

Ooma Office 9.7
Based on 26 answers
Support has told me how to set the system to do certain things, and more than once we’d already set the system as instructed and still it wasn’t functioning as desired - support seemed a bit stumped when this happened.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Comcast VOIP

Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
Jayesh Vaghasiya | TrustRadius Reviewer

Ooma Office

We used them before we switched, and they're just a little pricier. For exactly the same service, it was 50% cheaper with Ooma Office, and we were looking for savings, so it was the ideal switch. We're very happy with the decision to switch providers as Vonage didn't have any products that were substantially better.
Anonymous | TrustRadius Reviewer

Return on Investment

Comcast VOIP

  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo | TrustRadius Reviewer

Ooma Office

  • Nearly 60% reduction in telephone costs; results were almost immediate
  • 10-15% reduction in time spent on the phone or on calls that may not be revenue impacting.
  • I can literally take my office with me anywhere! I can use my Ooma equipment anywhere I have access to HSI!
Wendy White | TrustRadius Reviewer

Screenshots

Pricing Details

Comcast VOIP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Ooma Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$19.95*

* per user/month

Rating Summary

Likelihood to Recommend

Comcast VOIP
8.5
Ooma Office
9.4

Usability

Comcast VOIP
Ooma Office
8.2

Support Rating

Comcast VOIP
Ooma Office
9.7

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