What users are saying about
7 Ratings
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Top Rated
255 Ratings
7 Ratings
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Score 6.2 out of 100

Talkdesk

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Top Rated
255 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Comcast VOIP

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo | TrustRadius Reviewer

Talkdesk

Talkdesk has helped my team manage not only our customer contact center and the employees that work remotely now due to COVID-19, but Talkdesk has also allowed us to filter out spammers, sales calls, customer support calls, onboarding calls, as we have been able to customize our ring groups to a maximum with all the options that Talkdesk allows you to have. Including custom IVR'S per each ring group and then some.
Mark de Gruiter | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Comcast VOIP
8.4
Talkdesk
Hosted PBX
Comcast VOIP
8.0
Talkdesk
Multi-level Interactive Voice Response (IVR)
Comcast VOIP
9.0
Talkdesk
User templates
Comcast VOIP
8.0
Talkdesk
Call reports
Comcast VOIP
8.5
Talkdesk
Directory of employee names
Comcast VOIP
8.5
Talkdesk

Call Management

Comcast VOIP
8.3
Talkdesk
Answering rules
Comcast VOIP
8.5
Talkdesk
Call recording
Comcast VOIP
8.5
Talkdesk
Call park
Comcast VOIP
8.5
Talkdesk
Call screening
Comcast VOIP
8.0
Talkdesk
Message alerts
Comcast VOIP
8.0
Talkdesk

VoIP system collaboration

Comcast VOIP
8.5
Talkdesk
Video conferencing
Comcast VOIP
8.0
Talkdesk
Audio conferencing
Comcast VOIP
9.0
Talkdesk

Mobile apps

Comcast VOIP
8.5
Talkdesk
Mobile app for iOS
Comcast VOIP
8.0
Talkdesk
Mobile app for Android
Comcast VOIP
9.0
Talkdesk

Contact Center Software

Comcast VOIP
Talkdesk
8.7
Agent dashboard
Comcast VOIP
Talkdesk
8.4
Validate callers
Comcast VOIP
Talkdesk
8.6
Outbound response
Comcast VOIP
Talkdesk
8.7
Call forwarding
Comcast VOIP
Talkdesk
8.9
Click-to-call (CTC)
Comcast VOIP
Talkdesk
8.9
Warm transfer
Comcast VOIP
Talkdesk
9.0
Predictive dialing
Comcast VOIP
Talkdesk
8.5
Interactive voice response
Comcast VOIP
Talkdesk
8.9
REST APIs
Comcast VOIP
Talkdesk
8.4
Call scripts
Comcast VOIP
Talkdesk
8.8
Call tracking
Comcast VOIP
Talkdesk
8.9
Multichannel integration
Comcast VOIP
Talkdesk
8.1
CRM software integration
Comcast VOIP
Talkdesk
8.5

Workforce Optimization (WFO)

Comcast VOIP
Talkdesk
8.5
Inbound call routing
Comcast VOIP
Talkdesk
8.8
Omnichannel inbound routing
Comcast VOIP
Talkdesk
8.6
Recording
Comcast VOIP
Talkdesk
9.3
Quality management
Comcast VOIP
Talkdesk
8.4
Call analytics
Comcast VOIP
Talkdesk
8.2
Historical reporting
Comcast VOIP
Talkdesk
8.5
Live reporting
Comcast VOIP
Talkdesk
8.2
Customer surveys
Comcast VOIP
Talkdesk
8.4
Customer interaction analytics
Comcast VOIP
Talkdesk
8.5

Pros

Comcast VOIP

  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
Jayesh Vaghasiya | TrustRadius Reviewer

Talkdesk

  • Customization -- we can set up all our outbound messages in the caller menu, and the caller then can select the appropriate department. We can prioritize inbound calls during busy times
  • Transcripts -- While not 100% accurate, the voice to text conversion is quite helpful
  • Caller ID -- we can generally tell when an existing customer is calling in -- this allows us to get a jump on locating order details, etc.
  • Pop-ups -- regardless of the window being used, you can always see when a call is coming in
Bill Cummings | TrustRadius Reviewer

Cons

Comcast VOIP

  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo | TrustRadius Reviewer

Talkdesk

  • We have experienced call drops from time to time.
  • There are times when callers are unable to hear our support agents.
  • Call metric reports are not very customization with Talkdesk site. So you may need to pull call data into excel to create executive reports.
Greg Zalecki Jr. | TrustRadius Reviewer

Likelihood to Renew

Comcast VOIP

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 7.7
Based on 2 answers
We are invested! :)
Taylor Pineiro | TrustRadius Reviewer

Usability

Comcast VOIP

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 9.3
Based on 39 answers
The Callbar often glitches, and we almost daily have to clear our Callbar caches, which is not something that is straightforward and simple for any user to do, nor is it very realistic that we can have every single agent clear their Callbar application multiple times a day to avoid glitches.
Kelly Hogan | TrustRadius Reviewer

Support Rating

Comcast VOIP

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.8
Based on 117 answers
Talkdesk needs a dedicated customer support manager for each client. I don't feel that Talkdesk truly understands its customers fully. They are quick to get back to you if you have an issue however, typically they are not able to identify issues but they seem to work out the kinks eventually.
Jeffrey Adams | TrustRadius Reviewer

Implementation Rating

Comcast VOIP

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 7.0
Based on 1 answer
It was a little confusing but it was worth it!
Taylor Pineiro | TrustRadius Reviewer

Alternatives Considered

Comcast VOIP

Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
Jayesh Vaghasiya | TrustRadius Reviewer

Talkdesk

I like both Freshdesk and Close.io in addition to Talkdesk, but the main difference is Talkdesk is better for midsize-to-large enterprises. Close.io works well for 10 people, and Freshdesk can work well for just 1 or 2 support reps, but Talkdesk was the right software for a company of our size. Talkdesk is also a good solution for multi-department teams - ie, sales and support, rather than being JUST a support software or JUST a sales-team-geared software
Becky Jewell Laughton | TrustRadius Reviewer

Return on Investment

Comcast VOIP

  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo | TrustRadius Reviewer

Talkdesk

  • We are able to keep in touch with customers and get back to any calls we missed
  • Not missing leads, Talkdesk has allowed for us to handle increased call volume
  • Keeping track of call data and agents allows for smooth workday and no lapse in coverage, especially in a work from home environment
Kerri K | TrustRadius Reviewer

Pricing Details

Comcast VOIP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Talkdesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Comcast VOIP
8.5
Talkdesk
8.3

Likelihood to Renew

Comcast VOIP
Talkdesk
7.7

Usability

Comcast VOIP
Talkdesk
9.3

Support Rating

Comcast VOIP
Talkdesk
8.8

Implementation Rating

Comcast VOIP
Talkdesk
7.0

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