What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.2 out of 100
44 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

Comcast VOIP

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo | TrustRadius Reviewer

Vonage Business Communications

Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
Brian Duffy | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Comcast VOIP
8.4
Vonage Business Communications
Hosted PBX
Comcast VOIP
8.0
Vonage Business Communications
Multi-level Interactive Voice Response (IVR)
Comcast VOIP
9.0
Vonage Business Communications
User templates
Comcast VOIP
8.0
Vonage Business Communications
Call reports
Comcast VOIP
8.5
Vonage Business Communications
Directory of employee names
Comcast VOIP
8.5
Vonage Business Communications

Call Management

Comcast VOIP
8.3
Vonage Business Communications
Answering rules
Comcast VOIP
8.5
Vonage Business Communications
Call recording
Comcast VOIP
8.5
Vonage Business Communications
Call park
Comcast VOIP
8.5
Vonage Business Communications
Call screening
Comcast VOIP
8.0
Vonage Business Communications
Message alerts
Comcast VOIP
8.0
Vonage Business Communications

VoIP system collaboration

Comcast VOIP
8.5
Vonage Business Communications
Video conferencing
Comcast VOIP
8.0
Vonage Business Communications
Audio conferencing
Comcast VOIP
9.0
Vonage Business Communications

Mobile apps

Comcast VOIP
8.5
Vonage Business Communications
Mobile app for iOS
Comcast VOIP
8.0
Vonage Business Communications
Mobile app for Android
Comcast VOIP
9.0
Vonage Business Communications

Pros

Comcast VOIP

  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
Jayesh Vaghasiya | TrustRadius Reviewer

Vonage Business Communications

  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
Nate Casimiro | TrustRadius Reviewer

Cons

Comcast VOIP

  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo | TrustRadius Reviewer

Vonage Business Communications

  • Relies on internet connectivity (no separate trunk like an on-prem system).
  • Phones can be on the expensive side if you purchase through the Vonage store, especially conference phones. Thankfully Vonage is so flexible and is compatible with phones purchased from other places.
Anonymous | TrustRadius Reviewer

Usability

Comcast VOIP

No score
No answers yet
No answers on this topic

Vonage Business Communications

Vonage Business Communications 8.1
Based on 2 answers
I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
Parker Green | TrustRadius Reviewer

Support Rating

Comcast VOIP

No score
No answers yet
No answers on this topic

Vonage Business Communications

Vonage Business Communications 9.0
Based on 10 answers
We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
Andrea Vahoua | TrustRadius Reviewer

Alternatives Considered

Comcast VOIP

Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
Jayesh Vaghasiya | TrustRadius Reviewer

Vonage Business Communications

We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
Elvin Thomas | TrustRadius Reviewer

Return on Investment

Comcast VOIP

  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo | TrustRadius Reviewer

Vonage Business Communications

  • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
  • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
Anonymous | TrustRadius Reviewer

Pricing Details

Comcast VOIP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Vonage Business Communications

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Comcast VOIP
8.5
Vonage Business Communications
9.1

Likelihood to Renew

Comcast VOIP
Vonage Business Communications
10.0

Usability

Comcast VOIP
Vonage Business Communications
8.1

Support Rating

Comcast VOIP
Vonage Business Communications
9.0

Add comparison