Comm100 vs. eAssistance Pro (discontinued)

Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat

It is fast and secure.

• We have a live chat icon on the website, so users can easily contact us for instant support.
• Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.

• It is fully customizable, secure and easy to integrate
• It is the most user friendly live chat solution
• You can track Geo-location, IP address, and much more information about your website visitor
• It will help you to analyze your website traffic
• I have also integrated this software on my Facebook fan page

• Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
• If you know anything about computers, the training Comm100 provides is remedial.

I am still using this comfortably on my website, so I do not need any other software.

Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.

Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond

After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.

No that is the first live chat software I am using on my website

• Our download-to-purchase cycle increased by around 3% after applying the live chat system.

• It will definitely increase sales
• It saves time and money as one person can team to handle multiple queries