Comm100 vs. Live2Support

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Comm100
Score 8.2 out of 10
N/A
Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. Comm100 helps organizations to provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – from within one integrated platform. Boasting more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such…
$31
per month per user
Live2Support
Score 10.0 out of 10
N/A
Live2Support is a live chat software for online customer service
$9.99
per month
Pricing
Comm100Live2Support
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Comm100Live2Support
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Comm100Live2Support
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Comm100Live2Support
Small Businesses
Gist
Gist
Score 9.6 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Comm100Live2Support
Likelihood to Recommend
8.2
(2 ratings)
10.0
(1 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
Usability
9.1
(2 ratings)
-
(0 ratings)
Support Rating
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
Comm100Live2Support
Likelihood to Recommend
Comm100
Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat
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Live2Support
Using LiveChat for the type of company I work for (inside sales - remote) is wonderful. Since we are not seeing our clients face to face, the chat feature on our website is amazing for helping assist others.

The only time it becomes a hassle is when the current client/chatter wants a direct call from the person they are chatting with. We try not to double dip in being logged into both the phone and chat at the same time, but we typically are able to resolve the issue without any pains.
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Pros
Comm100
  • We have a live chat icon on the website, so users can easily contact us for instant support.
  • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
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Live2Support
  • Their customer support is so quick with help/responses!
  • In the two years that I have used the product, I haven't experienced any downtime.
  • Consistency, professional and clean, user-friendly.
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Cons
Comm100
  • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
  • If you know anything about computers, the training Comm100 provides is remedial.
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Live2Support
  • Making it easier to find archived chats (having the option for just one's self)
  • Color scheme changes - maybe some darker colors, not as bright/whites
  • A different way of transferring to dept's and not just giving a direct transfer option as the first option.
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Usability
Comm100
Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.
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Live2Support
No answers on this topic
Support Rating
Comm100
Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond
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Live2Support
No answers on this topic
Alternatives Considered
Comm100
After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.
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Live2Support
They all serve different purposes but LiveChat is the only platform that's actually just for chatting rather than for communication amongst remote employees. All systems work together though and for that, our teams run smoothly and communication is amazing!
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Return on Investment
Comm100
  • Our download-to-purchase cycle increased by around 3% after applying the live chat system.
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Live2Support
  • Helps us keep up with our current customers and resolve their issues ASAP
  • Allows for new sales to come through easily. Makes it easier to explain the product and show as we go along.
  • API's allow for a ticket to be created with each chat (into our CRM) and allows us to keep track of the chatters throughout the day and log any information we may have missed.
Read full review
ScreenShots

Comm100 Screenshots

Screenshot of Streamline Support One Platform, Endless PossibilitiesScreenshot of Comm100 Agent ConsoleScreenshot of Report - Chat VolumeScreenshot of Chat WindowScreenshot of Web, Desktop and Mobile App