Comm100 vs Live2Support

• We have a live chat icon on the website, so users can easily contact us for instant support.
• Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.

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• Their customer support is so quick with help/responses!
• In the two years that I have used the product, I haven't experienced any downtime.
• Consistency, professional and clean, user-friendly.

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• Only one thing: We need a function to capture a quick screenshot. This can be useful during a chat session.

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• Making it easier to find archived chats (having the option for just one's self)
• Color scheme changes - maybe some darker colors, not as bright/whites
• A different way of transferring to dept's and not just giving a direct transfer option as the first option.

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• Our download-to-purchase cycle increased by around 3% after applying the live chat system.

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• Helps us keep up with our current customers and resolve their issues ASAP
• Allows for new sales to come through easily. Makes it easier to explain the product and show as we go along.
• API's allow for a ticket to be created with each chat (into our CRM) and allows us to keep track of the chatters throughout the day and log any information we may have missed.

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