What users are saying about
1 Ratings
2 Ratings
1 Ratings
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Score 8.2 out of 101
2 Ratings
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Score 10 out of 101

Likelihood to Recommend

Comm100

I like their support service as well... very responsive and helpful.
Allan Wade profile photo

Live2Support

Using LiveChat for the type of company I work for (inside sales - remote) is wonderful. Since we are not seeing our clients face to face, the chat feature on our website is amazing for helping assist others.

The only time it becomes a hassle is when the current client/chatter wants a direct call from the person they are chatting with. We try not to double dip in being logged into both the phone and chat at the same time, but we typically are able to resolve the issue without any pains.
No photo available

Pros

Comm100

  • We have a live chat icon on the website, so users can easily contact us for instant support.
  • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
Allan Wade profile photo

Live2Support

  • Their customer support is so quick with help/responses!
  • In the two years that I have used the product, I haven't experienced any downtime.
  • Consistency, professional and clean, user-friendly.
No photo available

Cons

Comm100

  • Only one thing: We need a function to capture a quick screenshot. This can be useful during a chat session.
Allan Wade profile photo

Live2Support

  • Making it easier to find archived chats (having the option for just one's self)
  • Color scheme changes - maybe some darker colors, not as bright/whites
  • A different way of transferring to dept's and not just giving a direct transfer option as the first option.
No photo available

Alternatives Considered

Comm100

No answers on this topic

Live2Support

They all serve different purposes but LiveChat is the only platform that's actually just for chatting rather than for communication amongst remote employees. All systems work together though and for that, our teams run smoothly and communication is amazing!
No photo available

Return on Investment

Comm100

  • Our download-to-purchase cycle increased by around 3% after applying the live chat system.
Allan Wade profile photo

Live2Support

  • Helps us keep up with our current customers and resolve their issues ASAP
  • Allows for new sales to come through easily. Makes it easier to explain the product and show as we go along.
  • API's allow for a ticket to be created with each chat (into our CRM) and allows us to keep track of the chatters throughout the day and log any information we may have missed.
No photo available

Screenshots

Live2Support

Pricing Details

Comm100

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Live2Support

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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