Comm100 vs. Sysomos, now part of Meltwater

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Comm100
Score 8.2 out of 10
N/A
Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. Comm100 helps organizations to provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – from within one integrated platform. Boasting more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such…
$31
per month per user
Sysomos, now part of Meltwater
Score 8.3 out of 10
N/A
Sysomos was a social media listening and marketing solution for content discovery, planning, publishing, moderation, and analytics. Sysomos was acquired by Meltwater, and is no longer available, but the features of the former Sysomos are now part of the Meltwater platform.
$1,000
per month
Pricing
Comm100Sysomos, now part of Meltwater
Editions & Modules
No answers on this topic
Sysomos
$1,000.00
per month
Offerings
Pricing Offerings
Comm100Sysomos, now part of Meltwater
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Comm100Sysomos, now part of Meltwater
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Comm100Sysomos, now part of Meltwater
Small Businesses
Gist
Gist
Score 9.6 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Mention
Mention
Score 9.4 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Comm100Sysomos, now part of Meltwater
Likelihood to Recommend
8.2
(2 ratings)
7.0
(46 ratings)
Likelihood to Renew
8.2
(1 ratings)
6.8
(28 ratings)
Usability
9.1
(2 ratings)
9.0
(6 ratings)
Availability
-
(0 ratings)
8.2
(5 ratings)
Performance
-
(0 ratings)
8.5
(5 ratings)
Support Rating
7.3
(1 ratings)
2.0
(8 ratings)
In-Person Training
-
(0 ratings)
9.6
(2 ratings)
Online Training
-
(0 ratings)
8.0
(5 ratings)
Implementation Rating
-
(0 ratings)
10.0
(8 ratings)
User Testimonials
Comm100Sysomos, now part of Meltwater
Likelihood to Recommend
Comm100
Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat
Read full review
Discontinued Products
Sysomos Expion is best suited, in my opinion, to offices where either you have only one moderator/manager OR where multiple users plan to manage a specific channel. Without live updates, it gets far too complicated for multiple users to manage the exact same workload
Read full review
Pros
Comm100
  • We have a live chat icon on the website, so users can easily contact us for instant support.
  • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
Read full review
Discontinued Products
  • Ad-hoc research. During planning phase of a campaign it is a helpful tool to understand the marketplace, key influencers and topics that engage a target demographic.
  • Post-event hashtag analysis. Rapid generation of reporting on efficacy of a campaign, key voices, topics that resonated, viral reach and more.
  • User interface. Friendly and accessible enough to minimize training needs and enable decentralized access, though we have found some hand-holding is still required to get the most out of the platform.
Read full review
Cons
Comm100
  • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
  • If you know anything about computers, the training Comm100 provides is remedial.
Read full review
Discontinued Products
  • It does not provide a visual for volume over time.
  • The visuals aren't excellent, and would require an export to create better looking graphics.
  • The interface isn't intuitive and sometimes requires clicking around to find things that seem like they should be under a different title.
Read full review
Likelihood to Renew
Comm100
No answers on this topic
Discontinued Products
There are two differentiating features that Sysomos MAP has that the competitor tools I have experienced (Radian6, Meltwater Buzz) did not: user-friendly Boolean queries for searches and near-real-time results. The former is important because, of course, your results are only as good as your search/campaign. With Sysomos, once you master Boolean queries (which isn't terribly difficult) you're set for creating any kind of listening report. I strongly prefer this to the "campaign creator" forms that other services provide. Second, Sysomos MAP returns results almost immediately - like a Google search. So if you get your results and see that you need to tweak your query - no big deal. Or if you have a last-minute request for a client - not an issue. Meltwater can take up to 48 hours for a search to fully populate. This is a major issue if you get your full set of results back and see that you need to adjust the query; you're looking at another two days of wait time. A long wait on results can also prove problematic in agency settings where clients or prospective clients often need results with a quick turnaround.
Read full review
Usability
Comm100
Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.
Read full review
Discontinued Products
The product is very easy to use. The platform is visual and data is easy to read. Boolean construction can sometimes be difficult, but the boolean constructor tool is helpful for boolean beginners. For more experienced boolean constructors, the boolean display at the top is very helpful in identifying where there may be holes in the construction
Read full review
Reliability and Availability
Comm100
No answers on this topic
Discontinued Products
Not really an availability issue, but concurrency licensing rules mean that only one user can be logged in at a time.
Read full review
Performance
Comm100
No answers on this topic
Discontinued Products
This has not been an issue. It is actually beating TweetDeck when we are tagged within a post that TweetDeck is monitoring.
Read full review
Support Rating
Comm100
Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond
Read full review
Discontinued Products
Unfortunately, we have not had a great experience with customer support from Klear. In the sales process, they were very responsive and helpful, but when onboarded, it definitely changed. We are based in the US and our customer service rep is based in Israel, meaning our work hours barely overlap. Oftentimes we're waiting 24+ hours for a response, and when it's a time-sensitive issue (like the platform not pulling in Instagram Story data) we want it to be resolved as quickly as possible. Klear also has a chat feature for more immediate help, but we've experienced a similar situation there where it takes 12+ hours to get a response and it's usually from our customer service rep. Our rep is very nice, but also doesn't seem very knowledgeable about the platform, and usually can't provide an immediate answer to a question we ask and has to "check with her team."
Read full review
Online Training
Comm100
No answers on this topic
Discontinued Products
We had a kick-off training with the whole team where they walked us through the functionality. This was a pretty effective and comprehensive training.
Read full review
Implementation Rating
Comm100
No answers on this topic
Discontinued Products
Implementation was so easy I dont even remember it!
Read full review
Alternatives Considered
Comm100
After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.
Read full review
Discontinued Products
We've used Sprout Social & Hootsuite in the past -- and they all stack up pretty evenly. Sysomos has the same features as Sprout or Hootsuite, except their reports and analytics are a little more detailed. Hootsuite has a better social media management software and dashboard though
Read full review
Return on Investment
Comm100
  • Our download-to-purchase cycle increased by around 3% after applying the live chat system.
Read full review
Discontinued Products
  • Lowered costs and overhead when Expion got introduced as we now use one centralized solution for all of our social media work
  • We can finally calculate ROI with ease and understand our campaign performance through proper tracking and analytics
  • Competition tracking was never easier
Read full review
ScreenShots

Comm100 Screenshots

Screenshot of Streamline Support One Platform, Endless PossibilitiesScreenshot of Comm100 Agent ConsoleScreenshot of Report - Chat VolumeScreenshot of Chat WindowScreenshot of Web, Desktop and Mobile App

Sysomos, now part of Meltwater Screenshots

Screenshot of TOP CONTENT: See the best performing content from all your social media channels in one view plus compare it against your competitors’ pages.Screenshot of FAN MODERATION: Sysomos Expion makes it easy to know who to speak to, when to engage in conversation and can even be integrated with customer care centers.Screenshot of PUBLISH: Easily plan, schedule and publish content from a simple drag-and-drop calendar with workflow that’s easy to track and review.Screenshot of OPTIMIZE PAID ADS: Optimize paid ads with smarter analytics and trending triggers so you can better understand how organic and paid content are working together.Screenshot of DYNAMIC DASHBOARDS: Powerful marketing analytics shows that it’s not just about creating a report or crunching some numbers - but about telling a story.  You’ll discover patterns, breakouts, and trends in real time to capitalize on opportunities.