What users are saying about
2 Ratings
31 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
31 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.6 out of 100

Likelihood to Recommend

Comm100

Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat
Rob Rasmussen | TrustRadius Reviewer

Sysomos Expion

Sysomos Expion is best suited, in my opinion, to offices where either you have only one moderator/manager OR where multiple users plan to manage a specific channel. Without live updates, it gets far too complicated for multiple users to manage the exact same workload
Joshua P. Kennedy | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Comm100
Sysomos Expion
7.2
Boolean keyword searches
Comm100
Sysomos Expion
7.5
Filtering out noise/spam
Comm100
Sysomos Expion
7.5
Sentiment analysis
Comm100
Sysomos Expion
6.6
Broad channel coverage
Comm100
Sysomos Expion
7.4

Publishing

Comm100
Sysomos Expion
5.7
Content planning and scheduling
Comm100
Sysomos Expion
5.8
Audience targeting
Comm100
Sysomos Expion
5.6
Content optimization
Comm100
Sysomos Expion
5.6
Workflow management
Comm100
Sysomos Expion
5.7

Engagement

Comm100
Sysomos Expion
5.9
Automated routing and prioritization
Comm100
Sysomos Expion
5.7
Customer interaction histories
Comm100
Sysomos Expion
5.3
Bulk actions
Comm100
Sysomos Expion
6.8

Marketing

Comm100
Sysomos Expion
5.2
Lead generation
Comm100
Sysomos Expion
5.5
Content marketing
Comm100
Sysomos Expion
5.3
Paid media management
Comm100
Sysomos Expion
5.0
Campaigns and promotions
Comm100
Sysomos Expion
5.0

Channel coverage/integration

Comm100
Sysomos Expion
7.2
Twitter
Comm100
Sysomos Expion
8.0
Facebook
Comm100
Sysomos Expion
5.7
LinkedIn
Comm100
Sysomos Expion
8.0
Google+
Comm100
Sysomos Expion
8.0
Instagram
Comm100
Sysomos Expion
5.1
Pinterest
Comm100
Sysomos Expion
7.9
YouTube
Comm100
Sysomos Expion
7.9

Reporting/analytics

Comm100
Sysomos Expion
7.0
Campaign success analytics
Comm100
Sysomos Expion
6.5
Real-time tracking
Comm100
Sysomos Expion
7.3
Competitor analysis
Comm100
Sysomos Expion
7.3

Account management

Comm100
Sysomos Expion
5.9
Role-based user permissions & privileges
Comm100
Sysomos Expion
6.2
Mobile access
Comm100
Sysomos Expion
5.5

Pros

Comm100

  • We have a live chat icon on the website, so users can easily contact us for instant support.
  • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
Allan Wade | TrustRadius Reviewer

Sysomos Expion

  • Sysomos Heartbeat: the proactive social media monitoring software. The dashboard was efficient and minimalist, and provided detailed reporting on where the social conversation was held for each individual hotel. The rich data and the simplicity of the dashboard made this tool particularly useful and easy to implement -- it was also easier to train new employees with the software.
  • Sysomos Heartbeat: We also used it to keep track of any crisis that arose. The tool made it easy to catch any spikes in conversation that would spread rapidly either across one channel or multiple channels.
  • Customer Service: Our hotels receive lots of inquiries, requests, payments, and reviews through various social channels. Sysomos helped keep track of them.
Anonymous | TrustRadius Reviewer

Cons

Comm100

  • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
  • If you know anything about computers, the training Comm100 provides is remedial.
Rob Rasmussen | TrustRadius Reviewer

Sysomos Expion

  • We use the App builder regularly, and I'd like to see more flexibility in some aspects of the current templates.
  • For example: Some times we do not want email selection to be mandatory and in some templates there is no option to change.
Kelly Cates | TrustRadius Reviewer

Likelihood to Renew

Comm100

Comm100 8.2
Based on 1 answer
No answer on this topic is available.

Sysomos Expion

Sysomos Expion 6.8
Based on 12 answers
The only negative is sometimes the tool is slow and freezes, which can be frustrating. Because we have so many locations, it's very time-consuming to publish content, so I would like the tool to be faster so I can be more efficient. Other than that, I enjoy using Expion
Anonymous | TrustRadius Reviewer

Usability

Comm100

Comm100 9.1
Based on 2 answers
Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.
Rob Rasmussen | TrustRadius Reviewer

Sysomos Expion

No score
No answers yet
No answers on this topic

Support Rating

Comm100

Comm100 7.3
Based on 1 answer
Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond
Rob Rasmussen | TrustRadius Reviewer

Sysomos Expion

Sysomos Expion 10.0
Based on 1 answer
Every time I had a question, I received a fast detailed response and help when I needed it. If a feature was not currently available, it was often added to a list of features to be added at a later time or the team provided me with a workaround that worked almost as well..
Anonymous | TrustRadius Reviewer

Implementation Rating

Comm100

No score
No answers yet
No answers on this topic

Sysomos Expion

Sysomos Expion 10.0
Based on 2 answers
Implementation was so easy I dont even remember it!
Kelly Cates | TrustRadius Reviewer

Alternatives Considered

Comm100

After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.
Rob Rasmussen | TrustRadius Reviewer

Sysomos Expion

I think that Sysomos is the less complex version of Crimson Hexagon and Brandwatch. This tool may be better for small businesses or agencies that have a low budget in terms of tool and platform management. I think that Crimson and Brandwatch are much more updated and complex in their overall offerings
Anonymous | TrustRadius Reviewer

Return on Investment

Comm100

  • Our download-to-purchase cycle increased by around 3% after applying the live chat system.
Allan Wade | TrustRadius Reviewer

Sysomos Expion

  • Lowered costs and overhead when Expion got introduced as we now use one centralized solution for all of our social media work
  • We can finally calculate ROI with ease and understand our campaign performance through proper tracking and analytics
  • Competition tracking was never easier
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Comm100

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sysomos Expion

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Comm100
8.2
Sysomos Expion
6.6

Likelihood to Renew

Comm100
8.2
Sysomos Expion
6.8

Usability

Comm100
9.1
Sysomos Expion

Support Rating

Comm100
7.3
Sysomos Expion
10.0

Implementation Rating

Comm100
Sysomos Expion
10.0

Add comparison