Comm100 vs. tawk.to

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Comm100
Score 8.2 out of 10
N/A
Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. Comm100 helps organizations to provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – from within one integrated platform. Boasting more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such…
$31
per month per user
tawk.to
Score 7.9 out of 10
N/A
Tawk.to headquartered in Las Vegas offers a live chat tool, allowing users to monitor and chat with the visitors on a website, within a mobile app or from a customizable chat page.N/A
Pricing
Comm100tawk.to
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Comm100tawk.to
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Comm100tawk.to
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
Comm100tawk.to
Small Businesses
Gist
Gist
Score 9.6 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Comm100tawk.to
Likelihood to Recommend
8.2
(2 ratings)
8.1
(4 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
Usability
9.1
(2 ratings)
-
(0 ratings)
Support Rating
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
Comm100tawk.to
Likelihood to Recommend
Comm100
Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat
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tawk.to
We have been able to increase our "real world" presence on our website, providing users with support and sales guidance when they need it the most – when they have a question. It provides the extension for free. Furthermore, tawk.to provides tracking solutions for your website, allowing you to see how many visitors visited your site and how long they stayed. You can also see which locations follow your webpage. The low-footprint, web-based solution is simple to install and use (in most cases), and it provides insight into the effectiveness of our web pages and sites.
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Pros
Comm100
  • We have a live chat icon on the website, so users can easily contact us for instant support.
  • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
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tawk.to
  • Live Chat
  • Knowledge base / Ticket system
  • Internal Communication with team
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Cons
Comm100
  • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
  • If you know anything about computers, the training Comm100 provides is remedial.
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tawk.to
  • It would be great to be able to quickly access pre-prepared responses directly from tawk.to.
  • It would be great to be able to link directly to email so you can send templates to contacts.
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Usability
Comm100
Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.
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tawk.to
No answers on this topic
Support Rating
Comm100
Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond
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tawk.to
No answers on this topic
Alternatives Considered
Comm100
After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.
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tawk.to
tawk.to offers free basic live chat with no restrictions. I mean, before you go straight to Intercom, try tawk.to first. Sure, other platforms have a better feature set and more customization options, but all of them seem prohibitively expensive for a small business, especially when most aren't even sure if live chat is for them in the first place. tawk.to is a good platform for figuring that out. tawk.to provides me with exactly what I require, with no hassles and plenty of power. There has never been a problem with uptime or service.
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Return on Investment
Comm100
  • Our download-to-purchase cycle increased by around 3% after applying the live chat system.
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tawk.to
  • Engaging with customers directly with live chat.
  • Gather customer data for live chat support.
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ScreenShots

Comm100 Screenshots

Screenshot of Streamline Support One Platform, Endless PossibilitiesScreenshot of Comm100 Agent ConsoleScreenshot of Report - Chat VolumeScreenshot of Chat WindowScreenshot of Web, Desktop and Mobile App