Comm100 vs. Zendesk Suite
Comm100 vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Comm100 | N/A | Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. Comm100 helps organizations to provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – from within one integrated platform. Boasting more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such… | $31 per month per user | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Comm100 | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Comm100 | Zendesk Suite | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Comm100 | Zendesk Suite | |
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Likelihood to Recommend | 8.2 (2 ratings) | 8.3 (150 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | 10.0 (40 ratings) |
Usability | 9.1 (2 ratings) | 7.4 (23 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | 7.3 (1 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Comm100 | Zendesk Suite | |
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Likelihood to Recommend | Comm100 | Zendesk |
Pros | Comm100 | Zendesk |
Cons | Comm100 | Zendesk |
Likelihood to Renew | Comm100 No answers on this topic | Zendesk |
Usability | Comm100 | Zendesk |
Reliability and Availability | Comm100 No answers on this topic | Zendesk |
Performance | Comm100 No answers on this topic | Zendesk |
Support Rating | Comm100 | Zendesk |
Online Training | Comm100 No answers on this topic | Zendesk |
Implementation Rating | Comm100 No answers on this topic | Zendesk |
Alternatives Considered | Comm100 | Zendesk |
Return on Investment | Comm100 | Zendesk |
ScreenShots | Comm100 Screenshots | Zendesk Suite Screenshots |