What users are saying about
2 Ratings
3 Ratings
2 Ratings
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Score 9 out of 100
3 Ratings
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Score 6.2 out of 100

Likelihood to Recommend

CommerceHub

Commercehub is perfect for those that sell in a online market place such as Walmart, home Depot, Lowe's, Amazon, and other various stores that also have an online presence. If you are getting hundreds of orders then commercehub will make your life so much easier.
Travis Weed | TrustRadius Reviewer

inkFrog

Inkfrog is a useful upload tool for adding stock from your website to eBay and now also to Amazon, although we don't sell via the latter and we only list to eBay UK. I think it works better as an upload tool than an all-in-one eBay shop management tool and some tasks are easier to do directly on eBay itself. eBay also offers insights - such as offering trending prices - that Inkfrog doesn't. However it is useful in terms of being able to bulk adjust item pricing to include the cost of eBay selling fees. Inkfrog is probably ideal if you have a recognisable product to sell - with our offering it struggles with mapping shop categories (we use lots of sub and sub-sub-categories). Certain listing capabilities cannot be reproduced, such as quantity discounts, and I've never got to grips with mapping products with options and variations, so a lot is left out of our full inventory. Ultimately you will still need to find some time in your day to manage your eBay store - Inkfrog is not 100% reliable sometimes. Inkfrog will also take some of your time and a lot of patience, but ultimately is a huge timesaver for uploading products so it is worthwhile.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

CommerceHub
inkFrog
8.5
Product catalog & listings
CommerceHub
inkFrog
9.0
Product management
CommerceHub
inkFrog
7.4
Bulk product upload
CommerceHub
inkFrog
8.9
Branding
CommerceHub
inkFrog
9.0
Mobile storefront
CommerceHub
inkFrog
9.5
Product variations
CommerceHub
inkFrog
6.4
Website integration
CommerceHub
inkFrog
7.8
Visual customization
CommerceHub
inkFrog
8.9
CMS
CommerceHub
inkFrog
10.0

Online Shopping Cart

CommerceHub
inkFrog
9.0
Checkout user experience
CommerceHub
inkFrog
9.0

Online Payment System

CommerceHub
inkFrog
9.5
eCommerce security
CommerceHub
inkFrog
9.5

eCommerce Marketing

CommerceHub
inkFrog
7.7
Promotions & discounts
CommerceHub
inkFrog
5.2
Personalized recommendations
CommerceHub
inkFrog
9.0
SEO
CommerceHub
inkFrog
9.0

eCommerce Business Management

CommerceHub
inkFrog
6.9
Multi-site management
CommerceHub
inkFrog
5.0
Order processing
CommerceHub
inkFrog
5.6
Inventory management
CommerceHub
inkFrog
6.3
Shipping
CommerceHub
inkFrog
7.7
Custom functionality
CommerceHub
inkFrog
10.0

Pros

CommerceHub

  • User friendly
  • The features are simple.
  • Can get a lot of information in one place
Jan Glover | TrustRadius Reviewer

inkFrog

  • inkFrog handles product variants really well. Their platform pulls the SKUs and information directly from BigCommerce and then lets me easily customize each variant with different pictures which is really helpful.
  • It also makes adding multiple listings very easy. Since it imports the item specifics and description directly from BigCommerce I don't have to go through each listing one by one and I can just bulk upload our products onto eBay.
  • inkFrog also lets me set different templates for shipping, or profiles from different items and then I can apply those in bulk to items which saves a huge amount of time since I don't have to go through every item and change specifics.
Nick Hunter | TrustRadius Reviewer

Cons

CommerceHub

  • Allow for mass uploads for shipping and invoicing.
  • Allow for custom notes when canceling an order.
  • Allow for changing items that are shipped or invoiced when needing to change a customer order.
Travis Weed | TrustRadius Reviewer

inkFrog

  • The pre-built themes are really bad. Thankfully we don't have to use them and created our own.
  • The other issue regarding these themes is that they are locked behind a paywall and are a premium feature; subpar themes should not be charged to consumers.
  • InkFrog also connects with other marketplaces that we also sell on, such as Amazon. Unfortunately, it does not work as well with other marketplaces as it does with eBay, which is a shame since we would prefer to have it all in one place.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CommerceHub

It was best suited for the business need at the time.
Jan Glover | TrustRadius Reviewer

inkFrog

We looked at Sellbrite. We really liked Sellbrite in view of its glowing reviews and integration with Etsy. However we didn't fully trial the program so I am not able to comment here more than to say that Inkfrog is by far the most economical option. We currently pay around $10 per month, whereas Sellbrite is nearly $50.
Anonymous | TrustRadius Reviewer

Return on Investment

CommerceHub

  • Less time spent manually entering orders.
  • More time spent shipping and invoicing - costs more on the company than if a mass uploads from an Excel sheet would be allowed.
  • Cancelling orders can cause issues especially if you cannot add notes to transmit to them directly to the customer.
Travis Weed | TrustRadius Reviewer

inkFrog

  • Overall inkFrog has had a positive impact. It has really freed up huge amounts of time that would be normally spent manually managing eBay listings one by one.
  • It also has had a very positive impact by using the inventory management which again frees up huge amounts of time since I don't have to go through and manually manage all of our listings. We also do not oversell items anymore which is a giant plus.
  • inkFrog's template customization has also really really helped by making our listings much more aesthetically pleasing and more professional looking which builds a lot of trust with our eBay customers.
Nick Hunter | TrustRadius Reviewer

Pricing Details

CommerceHub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

inkFrog

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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