What users are saying about
2 Ratings
2 Ratings
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Score 9 out of 100
3 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

CommerceHub

Commercehub is perfect for those that sell in a online market place such as Walmart, home Depot, Lowe's, Amazon, and other various stores that also have an online presence. If you are getting hundreds of orders then commercehub will make your life so much easier.
Travis Weed | TrustRadius Reviewer

Kibo eCommerce

Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.
Mickey Luongo | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

CommerceHub
Kibo eCommerce
8.4
Product catalog & listings
CommerceHub
Kibo eCommerce
8.0
Product management
CommerceHub
Kibo eCommerce
7.0
Bulk product upload
CommerceHub
Kibo eCommerce
9.0
Branding
CommerceHub
Kibo eCommerce
9.0
Mobile storefront
CommerceHub
Kibo eCommerce
9.0
Product variations
CommerceHub
Kibo eCommerce
8.0
Website integration
CommerceHub
Kibo eCommerce
9.0
Visual customization
CommerceHub
Kibo eCommerce
9.0
CMS
CommerceHub
Kibo eCommerce
8.0

Online Shopping Cart

CommerceHub
Kibo eCommerce
9.0
Checkout user experience
CommerceHub
Kibo eCommerce
9.0

Online Payment System

CommerceHub
Kibo eCommerce
9.0
eCommerce security
CommerceHub
Kibo eCommerce
9.0

eCommerce Marketing

CommerceHub
Kibo eCommerce
7.0
Promotions & discounts
CommerceHub
Kibo eCommerce
7.0
SEO
CommerceHub
Kibo eCommerce
7.0

eCommerce Business Management

CommerceHub
Kibo eCommerce
8.0
Multi-site management
CommerceHub
Kibo eCommerce
10.0
Order processing
CommerceHub
Kibo eCommerce
9.0
Inventory management
CommerceHub
Kibo eCommerce
9.0
Shipping
CommerceHub
Kibo eCommerce
9.0
Custom functionality
CommerceHub
Kibo eCommerce
3.0

Pros

CommerceHub

  • User friendly
  • The features are simple.
  • Can get a lot of information in one place
Jan Glover | TrustRadius Reviewer

Kibo eCommerce

  • Single admin tool for multiple sites is a huge plus. Eliminates much duplication of labor and a shared code base is also much simpler.
  • Native responsive design in the latest version is great.
  • Dynamic product categories is a big win.
Anonymous | TrustRadius Reviewer

Cons

CommerceHub

  • Allow for mass uploads for shipping and invoicing.
  • Allow for custom notes when canceling an order.
  • Allow for changing items that are shipped or invoiced when needing to change a customer order.
Travis Weed | TrustRadius Reviewer

Kibo eCommerce

  • Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
  • Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
  • The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
  • Mozu management doesn't care about clients.
  • Mozu is not SEO friendly. It does not follow SEO best practices.
  • The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
  • Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
  • Data migration for products is exceeding difficult. Order data can not be migrated at all.
Mickey Luongo | TrustRadius Reviewer

Support Rating

CommerceHub

No score
No answers yet
No answers on this topic

Kibo eCommerce

Kibo eCommerce 1.0
Based on 1 answer
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
Mickey Luongo | TrustRadius Reviewer

Implementation Rating

CommerceHub

No score
No answers yet
No answers on this topic

Kibo eCommerce

Kibo eCommerce 1.0
Based on 1 answer
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
Mickey Luongo | TrustRadius Reviewer

Alternatives Considered

CommerceHub

It was best suited for the business need at the time.
Jan Glover | TrustRadius Reviewer

Kibo eCommerce

Mozu has more robust product management tools than Volusion but is worse when it comes to order management. It is still missing simple features that any platform should have on day one. They have ignored requests for improvements
Mickey Luongo | TrustRadius Reviewer

Return on Investment

CommerceHub

  • Less time spent manually entering orders.
  • More time spent shipping and invoicing - costs more on the company than if a mass uploads from an Excel sheet would be allowed.
  • Cancelling orders can cause issues especially if you cannot add notes to transmit to them directly to the customer.
Travis Weed | TrustRadius Reviewer

Kibo eCommerce

  • Supporting our eCommerce business for 11 years (first as MarketLive, now as Kibo).
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CommerceHub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kibo eCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CommerceHub
9.0
Kibo eCommerce
8.0

Support Rating

CommerceHub
Kibo eCommerce
1.0

Implementation Rating

CommerceHub
Kibo eCommerce
1.0

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