CommerceHub vs. Narvar

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CommerceHub
Score 6.7 out of 10
N/A
CommerceHub is an omnichannel retail platform for suppliers, manufacturers, and retailers. It has three pieces: ProductStream, DemandStream, and OrderStream. ProductStream connects retailers with suppliers and product data, allowing users to manage their online product catalog. DemandStream connects product catalog details with marketing and advertising programs, and OrderStream facilitates inventory, fulfillment, shipping, returns, etc.N/A
Narvar
Score 8.6 out of 10
N/A
Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.N/A
Pricing
CommerceHubNarvar
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CommerceHubNarvar
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CommerceHubNarvar
Top Pros
Top Cons

No answers on this topic

Best Alternatives
CommerceHubNarvar
Small Businesses
Lightspeed Retail
Lightspeed Retail
Score 6.2 out of 10
Sogolytics
Sogolytics
Score 8.9 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.3 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises

No answers on this topic

Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CommerceHubNarvar
Likelihood to Recommend
9.0
(2 ratings)
8.4
(5 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
CommerceHubNarvar
Likelihood to Recommend
CommerceHub
Commercehub is perfect for those that sell in a online market place such as Walmart, home Depot, Lowe's, Amazon, and other various stores that also have an online presence. If you are getting hundreds of orders then commercehub will make your life so much easier.
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Narvar
If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
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Pros
CommerceHub
  • User friendly
  • The features are simple.
  • Can get a lot of information in one place
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Narvar
  • Narvar offered us a turn-key solution that we had up and running in less than a month.
  • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
  • Narvar's solution is scalable/expandable to include returns (once we are ready).
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Cons
CommerceHub
  • Allow for mass uploads for shipping and invoicing.
  • Allow for custom notes when canceling an order.
  • Allow for changing items that are shipped or invoiced when needing to change a customer order.
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Narvar
  • Pricing is much more expensive than competitors.
  • UI Design is often lacking.
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Support Rating
CommerceHub
No answers on this topic
Narvar
Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.
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Alternatives Considered
CommerceHub
It was best suited for the business need at the time.
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Narvar
At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.
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Return on Investment
CommerceHub
  • Less time spent manually entering orders.
  • More time spent shipping and invoicing - costs more on the company than if a mass uploads from an Excel sheet would be allowed.
  • Cancelling orders can cause issues especially if you cannot add notes to transmit to them directly to the customer.
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Narvar
  • Not sure we could attribute ROI to this tool.
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ScreenShots