CommerceHub vs Salesforce Commerce Cloud

• User friendly
• The features are simple.
• Can get a lot of information in one place

Read full review

• Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
• SFCC is a scalable solution which supported our need to roll out global sites quickly
• The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
• With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
• The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR

Read full review

• Allow for mass uploads for shipping and invoicing.
• Allow for custom notes when canceling an order.
• Allow for changing items that are shipped or invoiced when needing to change a customer order.

Read full review

• The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
• A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
• Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.

Read full review

• Less time spent manually entering orders.
• More time spent shipping and invoicing - costs more on the company than if a mass uploads from an Excel sheet would be allowed.
• Cancelling orders can cause issues especially if you cannot add notes to transmit to them directly to the customer.

Read full review

• I believe that with the team that we have in place, that we are able to work within the nuances of what Demandware presents, and it has allowed us to definitely improve our product merchandising plan. It has also given us some tools that allow our sales agents to provide the best customer service.

Read full review