What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 2 reviews and ratings
Top Rated
266 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 266 reviews and ratings
Likelihood to Recommend
CommerceHub
Commercehub is perfect for those that sell in a online market place such as Walmart, home Depot, Lowe's, Amazon, and other various stores that also have an online presence. If you are getting hundreds of orders then commercehub will make your life so much easier.
Account Executive
WeatherablesRetail, 11-50 employees
Salesforce Commerce Cloud
I would recommend Salesforce Commerce Cloud to anyone who wants to provide more personalized shopping experiences to their customers while intertwining other capabilities the ecosystem offers like with Marketing Cloud, Service Cloud, Sales Cloud, etc. There are so many options. You can't dismiss one or use only one! Salesforce's elaborate product offerings exist for many reasons.

Verified User
Employee in Marketing
Information Technology and Services Company, 51-200 employeesFeature Rating Comparison
Online Storefront
CommerceHub
—
Salesforce Commerce Cloud
7.7
Product catalog & listings
CommerceHub
—
Salesforce Commerce Cloud
7.9
Product management
CommerceHub
—
Salesforce Commerce Cloud
7.5
Bulk product upload
CommerceHub
—
Salesforce Commerce Cloud
7.6
Branding
CommerceHub
—
Salesforce Commerce Cloud
8.2
Mobile storefront
CommerceHub
—
Salesforce Commerce Cloud
7.3
Product variations
CommerceHub
—
Salesforce Commerce Cloud
7.7
Website integration
CommerceHub
—
Salesforce Commerce Cloud
8.0
Visual customization
CommerceHub
—
Salesforce Commerce Cloud
8.0
CMS
CommerceHub
—
Salesforce Commerce Cloud
7.3
Online Shopping Cart
CommerceHub
—
Salesforce Commerce Cloud
7.2
Abandoned cart recovery
CommerceHub
—
Salesforce Commerce Cloud
6.9
Checkout user experience
CommerceHub
—
Salesforce Commerce Cloud
7.6
Online Payment System
CommerceHub
—
Salesforce Commerce Cloud
7.8
eCommerce security
CommerceHub
—
Salesforce Commerce Cloud
7.8
eCommerce Marketing
CommerceHub
—
Salesforce Commerce Cloud
7.6
Promotions & discounts
CommerceHub
—
Salesforce Commerce Cloud
7.8
Personalized recommendations
CommerceHub
—
Salesforce Commerce Cloud
7.5
SEO
CommerceHub
—
Salesforce Commerce Cloud
7.5
eCommerce Business Management
CommerceHub
—
Salesforce Commerce Cloud
7.5
Multi-site management
CommerceHub
—
Salesforce Commerce Cloud
7.3
Order processing
CommerceHub
—
Salesforce Commerce Cloud
7.9
Inventory management
CommerceHub
—
Salesforce Commerce Cloud
7.9
Shipping
CommerceHub
—
Salesforce Commerce Cloud
7.0
Custom functionality
CommerceHub
—
Salesforce Commerce Cloud
7.5
Pros
CommerceHub
- User friendly
- The features are simple.
- Can get a lot of information in one place
Customer Support
Woodland FoodsWholesale, 501-1000 employees
Salesforce Commerce Cloud
- Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
- SFCC is a scalable solution which supported our need to roll out global sites quickly
- The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
- With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
- The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Technical Project Manager
Speedo International LtdTextiles, 51-200 employees
Cons
CommerceHub
- Allow for mass uploads for shipping and invoicing.
- Allow for custom notes when canceling an order.
- Allow for changing items that are shipped or invoiced when needing to change a customer order.
Account Executive
WeatherablesRetail, 11-50 employees
Salesforce Commerce Cloud
- The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
- A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
- Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
Manager II, Digital Commerce Operations
1-800 CONTACTSConsumer Goods, 501-1000 employees
Likelihood to Renew
CommerceHub
No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud
Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
AVP - Digital Infrastructure
Urban Decay CosmeticsCosmetics, 201-500 employees
Usability
CommerceHub
No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud
Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.

Verified User
Team Lead in Engineering
Computer Software Company, 201-500 employeesReliability and Availability
CommerceHub
No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud
Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Web Manager, Oreck.com
TTI Floor Care North AmericaConsumer Goods, 501-1000 employees
Support Rating
CommerceHub
No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud
Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Sr. Software Engineer
LiveAreaLabsMarketing and Advertising, 51-200 employees
In-Person Training
CommerceHub
No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud
Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Web Manager, Oreck.com
TTI Floor Care North AmericaConsumer Goods, 501-1000 employees
Implementation Rating
CommerceHub
No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud
Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Web Manager, Oreck.com
TTI Floor Care North AmericaConsumer Goods, 501-1000 employees
Alternatives Considered
CommerceHub
It was best suited for the business need at the time.
Customer Support
Woodland FoodsWholesale, 501-1000 employees
Salesforce Commerce Cloud
SAP is the worst program I have ever used. Salesforce is the modern and better alternative. Scalability, reliability, customer service. We had to have our own outside team to handle SAP issues all the time. Honestly, this is why we made the switch. Customer support for Salesforce is amazing. SAP looks like it came out of 1999
Help Desk Specialist
GetronicsConsumer Goods, 10,001+ employees
Return on Investment
CommerceHub
- Less time spent manually entering orders.
- More time spent shipping and invoicing - costs more on the company than if a mass uploads from an Excel sheet would be allowed.
- Cancelling orders can cause issues especially if you cannot add notes to transmit to them directly to the customer.
Account Executive
WeatherablesRetail, 11-50 employees
Salesforce Commerce Cloud
- I believe that with the team that we have in place, that we are able to work within the nuances of what Demandware presents, and it has allowed us to definitely improve our product merchandising plan. It has also given us some tools that allow our sales agents to provide the best customer service.
Director of Merchandising
Magazines.comInternet, 51-200 employees
Pricing Details
CommerceHub
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Salesforce Commerce Cloud
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No