CommerceHub vs Salesforce Commerce Cloud

• Order searching
• Shipping
• Order organization
• Invoicing
• Order printing

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• Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
• SFCC is a scalable solution which supported our need to roll out global sites quickly
• The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
• With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
• The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR

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• Allow for mass uploads for shipping and invoicing.
• Allow for custom notes when canceling an order.
• Allow for changing items that are shipped or invoiced when needing to change a customer order.

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• The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
• A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
• Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.

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• Less time spent manually entering orders.
• More time spent shipping and invoicing - costs more on the company than if a mass uploads from an Excel sheet would be allowed.
• Cancelling orders can cause issues especially if you cannot add notes to transmit to them directly to the customer.

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• Positive: helps with time management, it's an easy to use interface that I spend at least 5-6 hours a day on.
• Positive: has little things like reminders that are needed when dealing with over 300 accounts.
• Negative: needs an easier way to just press save data, so I'm not spending time writing the same thing twice.

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