CommerceHub vs Shopify

• User friendly
• The features are simple.
• Can get a lot of information in one place

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• Ease of Use - Very user friendly. Anyone can pick it up within a couple days and know how to do almost everything.
• Great Customer Service - The help is excellent. Also, they have a huge community where people are happy to help.
• Ton of Add-Ons - You can find a ton of add-ons and modules to use that can be installed by you. They don't require developers.
• Inexpensive - Because it's easy to use and doesn't require a ton of developer time, it's so much cheaper to run.

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• Allow for mass uploads for shipping and invoicing.
• Allow for custom notes when canceling an order.
• Allow for changing items that are shipped or invoiced when needing to change a customer order.

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• Site/Store customization is difficult - it's page templates are based on an XML-like markup that you have to learn to do any page design edits
• There is a store/library of premium site themes to purchase, but the offerings are limited when compared to the comparable ocean of themes for something like WordPress
• Since custom development for Shopify is less popular - it's difficult to find help if have customization q's or get stuck. There isn't a very active Shopify dev community

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• Less time spent manually entering orders.
• More time spent shipping and invoicing - costs more on the company than if a mass uploads from an Excel sheet would be allowed.
• Cancelling orders can cause issues especially if you cannot add notes to transmit to them directly to the customer.

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• I do not have the hard numbers but I do know for the most part our artists have used the free shop templates which has really helped their ROI
• Having free and paid options for the stores has been helpful for our ROI, while many of our smaller artists are using the free templates, the ones who are doing well enough to use a paid store templates are loving them and the additional traffic they bring to their pages
• The biggest negative for us was trying to use Shopify for POS merchandise. If we ran into any issues with the card readers we either had to stop selling all together or just sell cash only, both of which drastically hurt sales

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