What users are saying about
2 Ratings
2 Ratings
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Score 9 out of 100
1 Ratings
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Score 4 out of 100

Likelihood to Recommend

CommerceHub

Commercehub is perfect for those that sell in a online market place such as Walmart, home Depot, Lowe's, Amazon, and other various stores that also have an online presence. If you are getting hundreds of orders then commercehub will make your life so much easier.
Travis Weed | TrustRadius Reviewer

Solid Commerce

Solid Commerce may be helpful for small businesses that want to reach from one marketplace to become multi-channel based. However, I would recommend short contracts, long trial periods, request a teammate with 2+ years experience at the company and don't be afraid to communicate your needs. I do feel there is a place for the company in the marketplace, it is less expensive than most, it has a lot of benefits in segmentation and pricing needs, but it can lack in reliability and is not as reactive to customers for an e-commerce market.
Anonymous | TrustRadius Reviewer

Pros

CommerceHub

  • User friendly
  • The features are simple.
  • Can get a lot of information in one place
Jan Glover | TrustRadius Reviewer

Solid Commerce

  • It did allow for multi-channel promotion of the same set of SKUs. It diminished qty on all marketplaces when there was a sale on one.
  • It allowed for multiple skus to change price.
  • It allowed for SKU segmentation and multiple attribute tagging.
  • When their company was smaller and more customer service driven, there was a lot of creative thinking to create sales growth.
Anonymous | TrustRadius Reviewer

Cons

CommerceHub

  • Allow for mass uploads for shipping and invoicing.
  • Allow for custom notes when canceling an order.
  • Allow for changing items that are shipped or invoiced when needing to change a customer order.
Travis Weed | TrustRadius Reviewer

Solid Commerce

  • As their company grew and our e-commerce department grew, Solid Commerce lacked in customer service.
  • At one point we could see a high turnover rate of Solid Commerce employees, leading to a disconnect for customers.
  • We had a hard time functioning with other external tools like ShipWorks, ShipStation, our DMS, even uploading using excel files became unreliable.
  • We ended our relationship with Solid Commerce less then a year ago because we could not rely on their automation and communication. They knew this for months before we decided to terminate the relationship.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CommerceHub

It was best suited for the business need at the time.
Jan Glover | TrustRadius Reviewer

Solid Commerce

ChannelAdvisor is a step up in building our e-commerce business. They have met our communication and customer service needs. They work with our other tools like e-Desk and ShipStation reliably. However, that step up comes with additional costs. ChannelAdvisor is an investment that is higher then Solid Commerce. However, we are about 10 months in and not once have we lost connection with ShipStation or not been able to print pick tickets
Anonymous | TrustRadius Reviewer

Return on Investment

CommerceHub

  • Less time spent manually entering orders.
  • More time spent shipping and invoicing - costs more on the company than if a mass uploads from an Excel sheet would be allowed.
  • Cancelling orders can cause issues especially if you cannot add notes to transmit to them directly to the customer.
Travis Weed | TrustRadius Reviewer

Solid Commerce

  • They helped us grow significantly from a small e-comm business to almost triple our size in four years.
  • They led us to know where our breaking points are in a same day service oriented environment.
  • They have great segmentation of SKUs and different pricing options of SKUs.
  • They did have some creative thinkers to help their customers but I wouldn't know if they are still there.
Anonymous | TrustRadius Reviewer

Pricing Details

CommerceHub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Solid Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

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