What users are saying about
1 Ratings
1 Ratings
1 Ratings
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Score 8 out of 100
1 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

commercetools

Commercetools is generally a very flexible, smart platform for eCommerce business. It's an API enabled, cloud solution that makes integration seamless and quick to deploy. It's also a modern platform that utilizes API query languages like GraphQl. It lacks some functionalities in pricing and geographic variations of product portfolio but the platform is constantly improving and new functionalities are added.
Anonymous | TrustRadius Reviewer

CommerceV3

I believe CommerceV3 (CV3) is best suited for small to mid-level catalog companies. You would want to make sure to integrate CV3 with your back end system or you'll be doing a lot of manual entries or manipulating data for table uploads. You can easily manage the templates in CV3 with a basic knowledge of HTML and work up from there
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

commercetools
7.6
CommerceV3
8.1
Product catalog & listings
commercetools
8.0
CommerceV3
9.1
Product management
commercetools
7.0
CommerceV3
7.3
Bulk product upload
commercetools
9.0
CommerceV3
8.2
Branding
commercetools
9.0
CommerceV3
6.4
Product variations
commercetools
5.0
CommerceV3
9.1
Website integration
commercetools
9.0
CommerceV3
Visual customization
commercetools
6.0
CommerceV3
9.1
Mobile storefront
commercetools
CommerceV3
7.3

Online Shopping Cart

commercetools
7.5
CommerceV3
7.7
Abandoned cart recovery
commercetools
6.0
CommerceV3
8.2
Checkout user experience
commercetools
9.0
CommerceV3
7.3

Online Payment System

commercetools
7.0
CommerceV3
9.1
eCommerce security
commercetools
7.0
CommerceV3
9.1

eCommerce Marketing

commercetools
7.7
CommerceV3
8.6
Promotions & discounts
commercetools
8.0
CommerceV3
9.1
Personalized recommendations
commercetools
7.0
CommerceV3
SEO
commercetools
8.0
CommerceV3
8.2

eCommerce Business Management

commercetools
6.6
CommerceV3
8.6
Multi-site management
commercetools
9.0
CommerceV3
Order processing
commercetools
9.0
CommerceV3
8.2
Inventory management
commercetools
6.0
CommerceV3
8.2
Shipping
commercetools
6.0
CommerceV3
9.1
Custom functionality
commercetools
3.0
CommerceV3
9.1

Pros

commercetools

  • Fully API enabled platform - There is no need to use SQL or other customization. APIs cover full range of functionalities needed for an eCommerce platform and are easy to extend.
  • Cloud solution - CommerceTools is a cloud solution so there is no back office hosting/maintenance. Simply enable the API tokens and use the platform!
  • Ever expanding - The solution contains all the necessary functions to run a successful ecommerce business and the functions are constantly expanding and new capabilities are introduced.
Anonymous | TrustRadius Reviewer

CommerceV3

  • CV3 provides us a plethora of marketing tools to customize offers and campaigns to our customers. I've used BigCommerce and Shopify and neither comes close to the capability of fine tuning sales, offers, and discounts by product, category, customer and more.
  • The purpose of partnering with any e-commerce platform is to provide a secure site and stable checkout process for our customers. CV3 has been amazing at keeping our site up and running through peak traffic and attempted hacks. The checkout process has been rock solid and also integrates seamlessly with PayPal. I've used Amazon Payments in the past without incident, but decided to end that option due to Amazon's policies.
  • CV3's architecture on the back-end is designed to be plain and simple which provides an easy-to-use interface to streamline our work. The template driven structure to manage the front-end will become a favorite for most programmers in no time at all. In fact, I'm not a programmer, but do customization and design changes almost on a daily basis with ease. Any changes made to a template may be viewed on a staging server before pushing live. Templates, as well as other data may be downloaded any time for backups. Exports and imports of product data is simple and powerful allowing me to change massive amounts of data easily.
  • Customer support is always a contentious issue with most providers, however, CV3 has by far been the best I've encountered in over 30+ years of experience with software vendors. They are very responsive and escalate the issue to the proper person without having the redundancy you experience with so many other companies. They understand the issue the first time, and tell you the truth.
  • Any e-commerce business is about shipping. CV3 has the most powerful tools to control shipping. It will challenge the most creative minds on how to best merchandise products based on weight, dollar amount, global geographical location, dimensions, category, exception rules, by carrier, all the way down to the sku level which can have it's own set of rules. It gets complicated, but it works great and ties in with the promotional features as well.
Anonymous | TrustRadius Reviewer

Cons

commercetools

  • Pricing - Commercetools has pricing limitations with respect to customer/SKU combination. If an organization provides lots of custom/contract pricing for customers, Commercetools has difficulty mapping it in. They are working on this to make it more flexible.
  • Geographic variations in product portfolio - Commercetools has central product master that doesn't provide product activation/enabling based on different geographies/elevation/sales office structures. Some creative mapping skills are needed to overcome this limitation.
  • Data mapping limitations - Commercetools lacks in out of the box data mapping limitations to full fledged ERP platforms. Extensive data mapping workshops are necessary to fit the functionalities of an ERP platform from order, to delivery , to warehouse operations and billing.
Anonymous | TrustRadius Reviewer

CommerceV3

  • An area I'd like to see enhanced is the sku level pricing calendar. You can set specials prices to start and stop at certain dates and times, but it's fixed to certain years. You can't have your chosen items go to seasonal pricing every year at the same time, you have to change the years each year.
  • There are multiple product setups: basic, parent with children, and sub-products. Each type exports on the same datasheet all intermingled and this can be tedious isolating the different types for editing and re-import.
  • Vendor and Brand are data points on each item, but they are not controlled by a table. We end up with the same vendor or brand misspelled multiple times.
  • There is no FTP capability (PCI issue?) and no blog site with the parent domain. These have to be handled using a separate sub-domain.
  • The shipping calculator for customers should be available anywhere there is a shipping option presented during checkout.
  • Faster live times. Currently, it takes about 5 to 10 minutes to see template/product changes pushed to the live cdn.
Anonymous | TrustRadius Reviewer

Alternatives Considered

commercetools

Commercetools is a headless commerce platform. It provides the front end functionality flexibility that competitors lack. The set of APIs can link with multiple solutions including voice enabled client solutions. The functionalities on the platform are ever expanding and limitations like pricing and product variations are addressed. The solution is very fast develop, integrate and deploy.
Anonymous | TrustRadius Reviewer

CommerceV3

In my view, CV3 meets our needs better by allowing us a much easier way to manage the front end the way the templates are structured. BigCommerce recommended using an FTP tool to download, modify, then upload. Shopify has some very sophisticated templates, which, in my mind, required a senior level programmer or lots of outsourcing for even minor changes.Neither of the other systems come close to CV3's marketing capabilities through their promotional tool without any add-ons. Shopify, for example, is stripped down and if you want a certain feature you have to find one of their approved partners, sign-up, integrate the feature and hope it works. To purchase all the features we're currently using in CV3 you'd have quite a list (and expense) of partners. Examples would be enhanced shipping capabilities or the ability to customize a product purchase.CV3 has features specifically geared for a catalog company, like request forms and capturing key codes. Plus, built-in rewards program, wishlist, gift certificates, bulk email, and data feeds for Google Shopper, Channel Advisor and SingleFeed.
Anonymous | TrustRadius Reviewer

Return on Investment

commercetools

  • We were able to successfully launch the ecommerce platform in under 4 months of starting development work.
  • Integrate the same APIs to different client facing solutions.
  • The total cost of platform recovered in 8 months of deployment.
Anonymous | TrustRadius Reviewer

CommerceV3

  • One positive impact has been the use of product reviews. This feature has helped us weed out bad products and promote good ones while allowing customers to share their experience.
  • It's a fixed fee user agreement which favors increasing sales.
  • The stability of the checkout process has helped conversions and lowered support.
  • Having integrated inventory with our back end has helped meet customer expectations.
  • The promotional capabilities of CV3 has allowed us to provide new and different offers keeping customers engaged.
Anonymous | TrustRadius Reviewer

Pricing Details

commercetools

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CommerceV3

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$1,995*

* per store

Rating Summary

Likelihood to Recommend

commercetools
8.0
CommerceV3
9.1

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