1 Ratings
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Score 8 out of 100
167 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

commercetools

Commercetools is generally a very flexible, smart platform for eCommerce business. It's an API enabled, cloud solution that makes integration seamless and quick to deploy. It's also a modern platform that utilizes API query languages like GraphQl. It lacks some functionalities in pricing and geographic variations of product portfolio but the platform is constantly improving and new functionalities are added.
Anonymous | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce Cloud works great for us, an ecommerce company. Any other company (of decent size) should consider Magento. They offer many features right out of the box and allow a ton of customization as well as easy integration with third party vendors. I could imagine that if you were a smaller company, Magento would likely be overkill for your online store.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

commercetools
7.6
Magento Commerce, part of Adobe Commerce Cloud
7.4
Product catalog & listings
commercetools
8.0
Magento Commerce, part of Adobe Commerce Cloud
7.5
Product management
commercetools
7.0
Magento Commerce, part of Adobe Commerce Cloud
7.8
Bulk product upload
commercetools
9.0
Magento Commerce, part of Adobe Commerce Cloud
7.3
Branding
commercetools
9.0
Magento Commerce, part of Adobe Commerce Cloud
6.3
Product variations
commercetools
5.0
Magento Commerce, part of Adobe Commerce Cloud
7.9
Website integration
commercetools
9.0
Magento Commerce, part of Adobe Commerce Cloud
7.0
Visual customization
commercetools
6.0
Magento Commerce, part of Adobe Commerce Cloud
7.7
Mobile storefront
commercetools
Magento Commerce, part of Adobe Commerce Cloud
7.8
CMS
commercetools
Magento Commerce, part of Adobe Commerce Cloud
7.2

Online Shopping Cart

commercetools
7.5
Magento Commerce, part of Adobe Commerce Cloud
5.9
Abandoned cart recovery
commercetools
6.0
Magento Commerce, part of Adobe Commerce Cloud
5.7
Checkout user experience
commercetools
9.0
Magento Commerce, part of Adobe Commerce Cloud
6.2

Online Payment System

commercetools
7.0
Magento Commerce, part of Adobe Commerce Cloud
6.9
eCommerce security
commercetools
7.0
Magento Commerce, part of Adobe Commerce Cloud
6.9

eCommerce Marketing

commercetools
7.7
Magento Commerce, part of Adobe Commerce Cloud
6.1
Promotions & discounts
commercetools
8.0
Magento Commerce, part of Adobe Commerce Cloud
5.8
Personalized recommendations
commercetools
7.0
Magento Commerce, part of Adobe Commerce Cloud
5.0
SEO
commercetools
8.0
Magento Commerce, part of Adobe Commerce Cloud
7.6

eCommerce Business Management

commercetools
6.6
Magento Commerce, part of Adobe Commerce Cloud
7.6
Multi-site management
commercetools
9.0
Magento Commerce, part of Adobe Commerce Cloud
8.3
Order processing
commercetools
9.0
Magento Commerce, part of Adobe Commerce Cloud
7.5
Inventory management
commercetools
6.0
Magento Commerce, part of Adobe Commerce Cloud
7.3
Shipping
commercetools
6.0
Magento Commerce, part of Adobe Commerce Cloud
7.0
Custom functionality
commercetools
3.0
Magento Commerce, part of Adobe Commerce Cloud
7.9

Pros

commercetools

  • Fully API enabled platform - There is no need to use SQL or other customization. APIs cover full range of functionalities needed for an eCommerce platform and are easy to extend.
  • Cloud solution - CommerceTools is a cloud solution so there is no back office hosting/maintenance. Simply enable the API tokens and use the platform!
  • Ever expanding - The solution contains all the necessary functions to run a successful ecommerce business and the functions are constantly expanding and new capabilities are introduced.
Anonymous | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

  • Highly flexible with open source code make expanding capabilities and customizing experiences virtually limitless
  • Huge community of developers and extensions to solve problems and provide support
  • Great set of out of the box features that provide a foundation for a best in class web experience
Jeff McRitchie | TrustRadius Reviewer

Cons

commercetools

  • Pricing - Commercetools has pricing limitations with respect to customer/SKU combination. If an organization provides lots of custom/contract pricing for customers, Commercetools has difficulty mapping it in. They are working on this to make it more flexible.
  • Geographic variations in product portfolio - Commercetools has central product master that doesn't provide product activation/enabling based on different geographies/elevation/sales office structures. Some creative mapping skills are needed to overcome this limitation.
  • Data mapping limitations - Commercetools lacks in out of the box data mapping limitations to full fledged ERP platforms. Extensive data mapping workshops are necessary to fit the functionalities of an ERP platform from order, to delivery , to warehouse operations and billing.
Anonymous | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

  • The Magento admin is not as user-friendly has other e-commerce platforms, and this is why I never recommend it for smaller ecommerce stores.
  • You absolutely need a skilled developer to customize and extend Magento. A skilled developer can make Magento amazing, but if you're looking for a DIY website option, Magento will frustrate you.
  • Magento takes a lot of server resources, so you will not be able to run on it a shared hosting account. You will need a dedicated server for it.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

commercetools

No score
No answers yet
No answers on this topic

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.8
Based on 8 answers
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Christian Kern | TrustRadius Reviewer

Usability

commercetools

No score
No answers yet
No answers on this topic

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.0
Based on 1 answer
Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Anonymous | TrustRadius Reviewer

Support Rating

commercetools

No score
No answers yet
No answers on this topic

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
The technical service was impeccable. They were on point and were very knowledgeable.
Anonymous | TrustRadius Reviewer

Online Training

commercetools

No score
No answers yet
No answers on this topic

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
Great value for an flexible, open source platform.
Anonymous | TrustRadius Reviewer

Alternatives Considered

commercetools

Commercetools is a headless commerce platform. It provides the front end functionality flexibility that competitors lack. The set of APIs can link with multiple solutions including voice enabled client solutions. The functionalities on the platform are ever expanding and limitations like pricing and product variations are addressed. The solution is very fast develop, integrate and deploy.
Anonymous | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

I wasn't involved in the purchase of Magento but I have used Shopify and Woo Commerce in the past and they are, in my opinion, far easier to use. You can get started very quickly and set up your store without the need of a dedicated developer. If I were involved in the purchasing process (even if to just give an opinion), I would have not recommended going this route and would have preferred to manage it all in-house with our more limited resources and getting an easier-to-use platform instead
Steffany Winkelmann | TrustRadius Reviewer

Return on Investment

commercetools

  • We were able to successfully launch the ecommerce platform in under 4 months of starting development work.
  • Integrate the same APIs to different client facing solutions.
  • The total cost of platform recovered in 8 months of deployment.
Anonymous | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

  • Magento has provided our primary platform for our eCommerce Business over the last four years. It has its limitations, but have been reliable. We have no immediate plans to move off of Magento.
  • If and when we decide to launch the 4th domain and intend to produce a more personalized or customizable user-experience, we may search for a platform that supports a wider variety of visual and custom options "out of the box".
Zach Shelley | TrustRadius Reviewer

Pricing Details

commercetools

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Magento Commerce, part of Adobe Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

commercetools
8.0
Magento Commerce, part of Adobe Commerce Cloud
7.7

Likelihood to Renew

commercetools
Magento Commerce, part of Adobe Commerce Cloud
9.8

Usability

commercetools
Magento Commerce, part of Adobe Commerce Cloud
9.0

Reliability and Availability

commercetools
Magento Commerce, part of Adobe Commerce Cloud
10.0

Performance

commercetools
Magento Commerce, part of Adobe Commerce Cloud
9.0

Support Rating

commercetools
Magento Commerce, part of Adobe Commerce Cloud
8.0

Online Training

commercetools
Magento Commerce, part of Adobe Commerce Cloud
8.0

Implementation Rating

commercetools
Magento Commerce, part of Adobe Commerce Cloud
8.0

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