What users are saying about
1 Ratings
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Score 8 out of 100
16 Ratings
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Score 6.5 out of 100

Likelihood to Recommend

commercetools

Commercetools is generally a very flexible, smart platform for eCommerce business. It's an API enabled, cloud solution that makes integration seamless and quick to deploy. It's also a modern platform that utilizes API query languages like GraphQl. It lacks some functionalities in pricing and geographic variations of product portfolio but the platform is constantly improving and new functionalities are added.
Anonymous | TrustRadius Reviewer

Netsuite SuiteCommerce

For a larger multinational company, I would have a much lower rating. Especially with the ownership by Oracle it seems likely that the product will become more focused on smaller companies. For companies with less than a few hundred million of revenue or US only organisations, the ease of use and attractiveness of the interface will appeal to the finance community, and the manual effort will be more expected.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

commercetools
7.6
Netsuite SuiteCommerce
7.1
Product catalog & listings
commercetools
8.0
Netsuite SuiteCommerce
6.9
Product management
commercetools
7.0
Netsuite SuiteCommerce
7.9
Bulk product upload
commercetools
9.0
Netsuite SuiteCommerce
Branding
commercetools
9.0
Netsuite SuiteCommerce
Product variations
commercetools
5.0
Netsuite SuiteCommerce
5.0
Website integration
commercetools
9.0
Netsuite SuiteCommerce
8.0
Visual customization
commercetools
6.0
Netsuite SuiteCommerce
7.9

Online Shopping Cart

commercetools
7.5
Netsuite SuiteCommerce
9.0
Abandoned cart recovery
commercetools
6.0
Netsuite SuiteCommerce
Checkout user experience
commercetools
9.0
Netsuite SuiteCommerce
9.0

Online Payment System

commercetools
7.0
Netsuite SuiteCommerce
9.0
eCommerce security
commercetools
7.0
Netsuite SuiteCommerce
9.0

eCommerce Marketing

commercetools
7.7
Netsuite SuiteCommerce
Promotions & discounts
commercetools
8.0
Netsuite SuiteCommerce
Personalized recommendations
commercetools
7.0
Netsuite SuiteCommerce
SEO
commercetools
8.0
Netsuite SuiteCommerce

eCommerce Business Management

commercetools
6.6
Netsuite SuiteCommerce
9.7
Multi-site management
commercetools
9.0
Netsuite SuiteCommerce
Order processing
commercetools
9.0
Netsuite SuiteCommerce
10.0
Inventory management
commercetools
6.0
Netsuite SuiteCommerce
10.0
Shipping
commercetools
6.0
Netsuite SuiteCommerce
9.0
Custom functionality
commercetools
3.0
Netsuite SuiteCommerce

Pros

commercetools

  • Fully API enabled platform - There is no need to use SQL or other customization. APIs cover full range of functionalities needed for an eCommerce platform and are easy to extend.
  • Cloud solution - CommerceTools is a cloud solution so there is no back office hosting/maintenance. Simply enable the API tokens and use the platform!
  • Ever expanding - The solution contains all the necessary functions to run a successful ecommerce business and the functions are constantly expanding and new capabilities are introduced.
Anonymous | TrustRadius Reviewer

Netsuite SuiteCommerce

  • Reporting, able to pull accurate detailed data.
  • Different departments are able to create searches to pull the data they need.
  • Teams are able to have different roles to see only the data they need.
Anonymous | TrustRadius Reviewer

Cons

commercetools

  • Pricing - Commercetools has pricing limitations with respect to customer/SKU combination. If an organization provides lots of custom/contract pricing for customers, Commercetools has difficulty mapping it in. They are working on this to make it more flexible.
  • Geographic variations in product portfolio - Commercetools has central product master that doesn't provide product activation/enabling based on different geographies/elevation/sales office structures. Some creative mapping skills are needed to overcome this limitation.
  • Data mapping limitations - Commercetools lacks in out of the box data mapping limitations to full fledged ERP platforms. Extensive data mapping workshops are necessary to fit the functionalities of an ERP platform from order, to delivery , to warehouse operations and billing.
Anonymous | TrustRadius Reviewer

Netsuite SuiteCommerce

  • Customizing the invoices and purchase orders is very frustrating and not at all intuitive.
  • One set of books for multiple currencies can be made more simple.
  • Needs to expand accessibility to external input.
Anonymous | TrustRadius Reviewer

Alternatives Considered

commercetools

Commercetools is a headless commerce platform. It provides the front end functionality flexibility that competitors lack. The set of APIs can link with multiple solutions including voice enabled client solutions. The functionalities on the platform are ever expanding and limitations like pricing and product variations are addressed. The solution is very fast develop, integrate and deploy.
Anonymous | TrustRadius Reviewer

Netsuite SuiteCommerce

The business had prior experience of SAP R/3 and NetSuite. The ease of use of NetSuite was a clear preference over the less intuitive and more rigid SAP
Anonymous | TrustRadius Reviewer

Return on Investment

commercetools

  • We were able to successfully launch the ecommerce platform in under 4 months of starting development work.
  • Integrate the same APIs to different client facing solutions.
  • The total cost of platform recovered in 8 months of deployment.
Anonymous | TrustRadius Reviewer

Netsuite SuiteCommerce

  • Limit to creating new promotions website.
  • Deleting old or incorrect inventory can cause issues later on.
Anonymous | TrustRadius Reviewer

Pricing Details

commercetools

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Netsuite SuiteCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

commercetools
8.0
Netsuite SuiteCommerce
6.0

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