What users are saying about
8 Ratings
Top Rated
145 Ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100
Top Rated
145 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

Commun.it

For a small business or individual Commun.it could be used to quickly and efficiently grow an audience. Using the featured hashtag functionality in particular means that, instead of wading through various searches on Twitter, all the information is at your finger-tips and you can act on it accordingly. I think it would have benefits for businesses of multiple sizes however a smaller business might find the price-point prohibitive.
Adeline Garman BA (Hons) DipM MCIM | TrustRadius Reviewer

Sprinklr Modern Engagement

We have used Sprinklr as a publishing tool for years, and it has really grown into an all-in-one resource. Listening is a fantastic resource to use within Sprinklr, and their reporting can be customized and automated to fit your every need. Not every module is needed for every company, as it can become quite pricey when you're adding up every single module into a total package.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Commun.it
6.1
Sprinklr Modern Engagement
7.5
Boolean keyword searches
Commun.it
6.9
Sprinklr Modern Engagement
7.6
Filtering out noise/spam
Commun.it
7.0
Sprinklr Modern Engagement
7.3
Sentiment analysis
Commun.it
5.4
Sprinklr Modern Engagement
6.8
Broad channel coverage
Commun.it
5.0
Sprinklr Modern Engagement
8.2

Publishing

Commun.it
5.6
Sprinklr Modern Engagement
7.2
Content planning and scheduling
Commun.it
8.8
Sprinklr Modern Engagement
8.3
Audience targeting
Commun.it
6.3
Sprinklr Modern Engagement
6.8
Content optimization
Commun.it
4.0
Sprinklr Modern Engagement
6.8
Workflow management
Commun.it
3.4
Sprinklr Modern Engagement
6.8

Engagement

Commun.it
6.9
Sprinklr Modern Engagement
7.5
Automated routing and prioritization
Commun.it
7.2
Sprinklr Modern Engagement
8.0
Customer interaction histories
Commun.it
7.2
Sprinklr Modern Engagement
7.3
Bulk actions
Commun.it
6.3
Sprinklr Modern Engagement
7.1

Marketing

Commun.it
5.7
Sprinklr Modern Engagement
7.2
Lead generation
Commun.it
4.9
Sprinklr Modern Engagement
6.2
Content marketing
Commun.it
9.6
Sprinklr Modern Engagement
8.1
Paid media management
Commun.it
2.3
Sprinklr Modern Engagement
6.6
Campaigns and promotions
Commun.it
6.1
Sprinklr Modern Engagement
7.9

Channel coverage/integration

Commun.it
7.5
Sprinklr Modern Engagement
7.5
Twitter
Commun.it
9.8
Sprinklr Modern Engagement
8.5
Facebook
Commun.it
6.9
Sprinklr Modern Engagement
8.4
LinkedIn
Commun.it
6.9
Sprinklr Modern Engagement
7.7
Instagram
Commun.it
6.1
Sprinklr Modern Engagement
6.3
Google+
Commun.it
Sprinklr Modern Engagement
7.3
Pinterest
Commun.it
Sprinklr Modern Engagement
7.4
YouTube
Commun.it
Sprinklr Modern Engagement
7.0

Reporting/analytics

Commun.it
5.6
Sprinklr Modern Engagement
8.4
Campaign success analytics
Commun.it
7.8
Sprinklr Modern Engagement
8.6
Real-time tracking
Commun.it
4.9
Sprinklr Modern Engagement
8.4
Competitor analysis
Commun.it
4.0
Sprinklr Modern Engagement
8.2

Account management

Commun.it
5.6
Sprinklr Modern Engagement
6.9
Role-based user permissions & privileges
Commun.it
3.8
Sprinklr Modern Engagement
7.3
Mobile access
Commun.it
7.3
Sprinklr Modern Engagement
6.5

Pros

Commun.it

  • Commun.it recommends good content to Tweet if you provide the right hashtags or topics to search.
  • Commun.it makes it really easy to thank each now Twitter follower and to reach out to influencers that you may have neglected.
 Atilla Vekony | TrustRadius Reviewer

Sprinklr Modern Engagement

  • All basic functions are very user friendly. Onboarding time is minimal. If I give access to someone (even if they are not social savvy), I am confident they will still be able to use the platform.
  • The ability to build custom dashboards is a huge time saver. For instance, you can create a dashboard to look at all your social media inboxes (Facebook, Twitter, Instagram...) all on one screen.
  • The audience profile function is interesting - it allows you to capture unified consumer data, interests, interactions across all your social channels. This is a useful feature for us when looking for influencers or super fans.
Romain Vezirian | TrustRadius Reviewer

Cons

Commun.it

  • Be prepared, you'll receive a lot of emails from commun.it. They keep you engaged by reminding you to return to your dashboard. But they also will send several emails trying to get you to upgrade.
  • "Thanks for the retweet" and "Thanks to the high-value members" aren't tactics I like to use on Twitter.
  • On the free version, you are only allowed 20 actions a day. This goes by in a flash, would love to have a few more.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Engagement

  • Horrible customer support. Support teams are uneducated, do not look into cases before calls and frequently close open cases before they are resolved.
  • Difficult to set up. Because this platform is so detailed, they are many intricacies. It takes a long time to make it useful. One mistake could give you incorrect data or really mess up the system.
  • Complicated when used in varying organizations within a company as changes affect everyone.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Commun.it

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

Commun.it

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

Commun.it

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

Commun.it

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

Commun.it

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 6.5
Based on 43 answers
Most bugs or fixes are completed in a timely manner as long as you submit an official ticket to Sprinklr Support. I think some fo the feature requests, which take longer to implement, are not high on the list right now, such as better integration with Instagram Stories for publishing and reporting.
Anonymous | TrustRadius Reviewer

In-Person Training

Commun.it

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

Commun.it

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

Commun.it

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Commun.it

Tweepsmap's audience and engagement tools aren't as powerful as Commun.it's, but they're far more trustworthy. I also like their tool for detecting inactive users (followed accounts who haven't tweeted in 2 or 6 months). I would actually consider shelling out for their paid tools, which sound quite useful (for instance, location-based statistics).
Austin Vashaw | TrustRadius Reviewer

Sprinklr Modern Engagement

I have not found another product that is as vigorous to a brand's communication with consumers. It is imperative that brands meet customers where 'they' are, and communicate with them like people, not data. I will continue to use and recommend Sprinklr for it's holistic approach to entire consumer journey
Rebecca Ruck | TrustRadius Reviewer

Scalability

Commun.it

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

Commun.it

  • Brand awareness
  • Lead generation
  • Prospect nurturing and ongoing customer support
Yarin Hochman | TrustRadius Reviewer

Sprinklr Modern Engagement

  • Sprinklr has made it easier and simpler for my team to submit content to our clients for approval, but the complications come in afterward because of the way the tool is set up in "streams" that only shows for certain users and navigating within the tool can be difficult.
  • We do not use Sprinklr's services for customer service or moderation but another tool so this is sort of a wasted expense in that realm.
Anonymous | TrustRadius Reviewer

Pricing Details

Commun.it

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Commun.it
7.0
Sprinklr Modern Engagement
7.5

Likelihood to Renew

Commun.it
Sprinklr Modern Engagement
8.5

Usability

Commun.it
Sprinklr Modern Engagement
8.0

Reliability and Availability

Commun.it
Sprinklr Modern Engagement
9.1

Performance

Commun.it
Sprinklr Modern Engagement
8.2

Support Rating

Commun.it
Sprinklr Modern Engagement
6.5

In-Person Training

Commun.it
Sprinklr Modern Engagement
7.0

Online Training

Commun.it
Sprinklr Modern Engagement
8.4

Implementation Rating

Commun.it
Sprinklr Modern Engagement
9.0

Scalability

Commun.it
Sprinklr Modern Engagement
8.2

Add comparison