What users are saying about
10 Ratings
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Score 8 out of 100
15 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Communifire by Axero Solutions

Specific scenarios where Communifire would be well suited to an organisation, would be companies that are people focused and committed to frequent and open communication channels from both the top-down and bottom-up. It also would suit organizations that are committed to providing the staff opportunities to collaborate, share and actively contribute to company initiatives and planning. If these aren't elements of your organization's culture, the system would still work for you or those companies who just want to push information out and have an effective intranet. Communifire would cater to these scenarios just as well and is more than capable of providing that type of simple solution.
Wade Dixon | TrustRadius Reviewer

Google Chat

I would highly recommend Google hangouts. It is extremely helpful in increasing communication, especially in an environment like the one we have here. We are a mobile workplace, with a lot of employees that work from home or in the field, and Google Hangouts helps connect everyone. It is the easiest way for people to quickly get answers or to make others aware of breaks, etc. As someone who hates talking on the phone, Google Hangouts is my preferred method of communication.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Communifire by Axero Solutions
Google Chat
8.7
Mobile Access
Communifire by Axero Solutions
Google Chat
9.0
Search
Communifire by Axero Solutions
Google Chat
8.3

Communication

Communifire by Axero Solutions
Google Chat
8.5
Chat
Communifire by Axero Solutions
Google Chat
9.0
Notifications
Communifire by Axero Solutions
Google Chat
8.3
Discussions
Communifire by Axero Solutions
Google Chat
8.0
Surveys
Communifire by Axero Solutions
Google Chat
7.5
Internal knowledgebase
Communifire by Axero Solutions
Google Chat
8.0
Integrates with Gmail and Google Hangouts
Communifire by Axero Solutions
Google Chat
10.0

File Sharing & Management

Communifire by Axero Solutions
Google Chat
7.1
Versioning
Communifire by Axero Solutions
Google Chat
5.0
Video files
Communifire by Axero Solutions
Google Chat
6.0
Audio files
Communifire by Axero Solutions
Google Chat
6.0
Document collaboration
Communifire by Axero Solutions
Google Chat
7.0
Access control
Communifire by Axero Solutions
Google Chat
8.0
Advanced security features
Communifire by Axero Solutions
Google Chat
8.0
Integrates with Google Drive
Communifire by Axero Solutions
Google Chat
8.5
Device sync
Communifire by Axero Solutions
Google Chat
8.0

Pros

Communifire by Axero Solutions

  • Communifire allows people to connect easily through instant chat and messaging. It works similarly to other social media platforms like Facebook so its not hard to learn.
  • Communifire makes it easy to share news and events with our community and the presentation of this information looks very professional.
  • I found Communifire quite easy to configure to our individual needs. There were a lot of options to turn things on or off. This was important to us because in some areas of our community we wanted to allow our contractors many features and in other areas we wanted to really limit what was on offer.
  • We had a big list of things we needed a platform to do. Communifire ticked all the boxes.
Anonymous | TrustRadius Reviewer

Google Chat

  • Audio calls
  • Chat
  • Rooms
  • Video call
  • Meetings
Anonymous | TrustRadius Reviewer

Cons

Communifire by Axero Solutions

  • Some UX issues that could be improved
  • Some architecture decisions don't make complete sense to me (though that's just one man's opinion)
Col Fink | TrustRadius Reviewer

Google Chat

  • I'm not convinced about the security
  • Often "laggy"
  • Audio isn't consistently good--better with headset mic
Kristi R-C, CTS, CQT | TrustRadius Reviewer

Likelihood to Renew

Communifire by Axero Solutions

Communifire by Axero Solutions 9.1
Based on 2 answers
Our business depends upon this software to provide information on all aspects of our business. The future of business is a marriage between web site and customer interaction. This software will allow us to move in that direction.
Chuck Vigeant | TrustRadius Reviewer

Google Chat

No score
No answers yet
No answers on this topic

Usability

Communifire by Axero Solutions

Communifire by Axero Solutions 8.2
Based on 1 answer
This rating has a caveat - there is always room for improvement, and this team gets it.You always learn from customers how to do things better and easier, so it is a constant learning of how people use the site. Although the search engine is exceptional, most people do not use it as their first line of research.Much of the usability has to do with layout - and is not just a software usability item, so the rating is severely dependent up on the layout/options you choose for your usage. And their team will do anything in their power to get the results and layout you want.The areas that need improvement - and acknowledged by the team - are the administrative tools. There are a ton of options, and it takes a little to learn some of those. For most people, however, this won't be an issue, because the support team will always help you. This is always the case with more power. If there were fewer options it would no doubt be easier, but they give you the keys to all of the cars in the lot; so a little more to learn.
Chuck Vigeant | TrustRadius Reviewer

Google Chat

Google Chat 8.0
Based on 2 answers
It is easy to use and the overall UX is really good.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Communifire by Axero Solutions

Communifire by Axero Solutions 9.1
Based on 2 answers
Never any problems. Quite impressed
Chuck Vigeant | TrustRadius Reviewer

Google Chat

No score
No answers yet
No answers on this topic

Performance

Communifire by Axero Solutions

Communifire by Axero Solutions 9.1
Based on 2 answers
Works in real time.
Chuck Vigeant | TrustRadius Reviewer

Google Chat

No score
No answers yet
No answers on this topic

Support Rating

Communifire by Axero Solutions

Communifire by Axero Solutions 9.0
Based on 4 answers
I have always found Communifire support to be exceptional. We have had a personal account manager who has been very helpful.
Anonymous | TrustRadius Reviewer

Google Chat

Google Chat 7.0
Based on 3 answers
I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
Kristi R-C, CTS, CQT | TrustRadius Reviewer

Implementation Rating

Communifire by Axero Solutions

Communifire by Axero Solutions 9.1
Based on 4 answers
I found the system to be very flexible and the Communifire team very supportive in helping me identify solutions for my goals.
Rebecca Verhoeff | TrustRadius Reviewer

Google Chat

No score
No answers yet
No answers on this topic

Alternatives Considered

Communifire by Axero Solutions

We selected Communifire for the excellent sales support, strong feature set and quick set up time. We were able to get started immediately and build out features as need required which led to faster execution and higher adoption rates among our team.
Teresa Miller | TrustRadius Reviewer

Google Chat

Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one feature I enjoyed about Spark was a request to get a user's attention: If I had an urgent question and I wanted to ensure the recipient saw my message/question, I would request their attention and the message screen would pop up on their screen.
Anonymous | TrustRadius Reviewer

Return on Investment

Communifire by Axero Solutions

  • We are still building out features of the platform but with implemention of paid features by members, we will be able to cover our operating cost of the platform.
Art Aughey, FDN | TrustRadius Reviewer

Google Chat

  • Creates efficiencies in communication.
  • Helps for multi-tasking, resulting in less staff needed.
  • Encourages workplace gossip which has a negative effect.
Anonymous | TrustRadius Reviewer

Pricing Details

Communifire by Axero Solutions

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Chat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Communifire by Axero Solutions
9.0
Google Chat
8.7

Likelihood to Renew

Communifire by Axero Solutions
9.1
Google Chat

Usability

Communifire by Axero Solutions
8.2
Google Chat
8.0

Reliability and Availability

Communifire by Axero Solutions
9.1
Google Chat

Performance

Communifire by Axero Solutions
9.1
Google Chat

Support Rating

Communifire by Axero Solutions
9.0
Google Chat
7.0

Implementation Rating

Communifire by Axero Solutions
9.1
Google Chat

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