Likelihood to Recommend Como has taken us into the digital age with our rewards program and this is invaluable to us and our customers. The app has enabled us to steadily increase our business by continuously personalizing our customers' experience. We were able to turn a sleepy Thursday in mid-March into the second highest number of sales and buying members with a spur of the moment text campaign.
Read full review Zinrelo is the perfect platform to reward frequent buyers, achieve larger AOV’s, and encourage your customers to become your marketing team. Because Zinrelo was not appropriate for our B2B relationships, direct integration with our e-commerce platforms would have allowed us to restrict its use to only eligible customers via the e-commerce customer type.
Read full review Pros Como allows you to customize your rewards program to fit your exact needs. Customer support is always available to answer any questions. Training to use the app is very detailed and helpful. You have all your data at your fingertips on the Como Dashboard. Read full review Customer service is fantastic. They are always asking for feedback, so that they can understand what is working well for us, and what isn't working well. They are pro-active and frequently offer suggestions to us, for promotions that they think would be worthwhile, and help us to keep shoppers coming back. Read full review Cons We have multiple locations so the billing is a challenge for me. I receive one bill and have to break it down by location. Some of the sections on the dashboard are hard to navigate. Read full review Though perfectly functional, Zinrelo’s interface seems slightly dated and could use a visual update. Zinrelo should develop direct integrations with BigCommerce and NetSuite, so all Zinrelo account management can be handled within those platforms. Zinrelo should allow for custom reasons for the addition of points. Sometimes the the established reasons do not address the situation, and the flexibility to add custom reasons with reduce or eliminate the need to add notes to transactions. Read full review Alternatives Considered We were considering several loyalty platforms and Como had the most positive attributes for our needs. Como is integrated with our POS system which was one of the biggest selling points for us. It's just one extra step to attach Como to a sale at the POS, points and rewards are all right their on the customer display kiosk for our customers to redeem. No credit cards are required for our customers to use the app and loyalty program, others platforms require a credit card to be attached to the customers account whether they can make in-app purchases or not.
Read full review We also looked at SweetTooth, prior to choosing Zinrelo. Zinrelo had a much smoother integration with our Netsuite System, however.
Read full review Return on Investment We have seen sales increases up to 31% when running campaigns. Our customers love the rewards in the app and will spend more than they came in for to get to the next rewards level. We are able to turn a slow sales day into a record breaking day with a targeted campaign. Read full review Increased customer retention. Increased average order value. Read full review ScreenShots