What users are saying about
15 Ratings
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Score 8.9 out of 100
2 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
Dimelo
8.9
Customer data management / contact management
Contactually, by Compass
9.8
Dimelo
9.0
Workflow management
Contactually, by Compass
9.5
Dimelo
9.0
Territory management
Contactually, by Compass
8.9
Dimelo
9.0
Opportunity management
Contactually, by Compass
9.4
Dimelo
9.0
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
Dimelo
9.0
Contract management
Contactually, by Compass
6.0
Dimelo
9.0
Quote & order management
Contactually, by Compass
6.0
Dimelo
9.0
Interaction tracking
Contactually, by Compass
9.8
Dimelo
9.0
Channel / partner relationship management
Contactually, by Compass
9.8
Dimelo
8.0

Customer Service & Support

Contactually, by Compass
9.1
Dimelo
8.0
Case management
Contactually, by Compass
9.7
Dimelo
8.1
Call center management
Contactually, by Compass
8.0
Dimelo
8.0
Help desk management
Contactually, by Compass
9.7
Dimelo
8.0

Marketing Automation

Contactually, by Compass
9.7
Dimelo
8.1
Lead management
Contactually, by Compass
9.8
Dimelo
7.2
Email marketing
Contactually, by Compass
9.5
Dimelo
9.0

CRM Project Management

Contactually, by Compass
6.3
Dimelo
8.0
Task management
Contactually, by Compass
7.0
Dimelo
7.2
Billing and invoicing management
Contactually, by Compass
5.0
Dimelo
8.0
Reporting
Contactually, by Compass
7.0
Dimelo
8.9

CRM Reporting & Analytics

Contactually, by Compass
7.0
Dimelo
7.4
Forecasting
Contactually, by Compass
7.0
Dimelo
6.2
Pipeline visualization
Contactually, by Compass
7.0
Dimelo
8.0
Customizable reports
Contactually, by Compass
7.0
Dimelo
8.0

Customization

Contactually, by Compass
7.0
Dimelo
8.5
Custom fields
Contactually, by Compass
7.0
Dimelo
7.2
Custom objects
Contactually, by Compass
7.0
Dimelo
9.0
Scripting environment
Contactually, by Compass
7.0
Dimelo
9.0
API for custom integration
Contactually, by Compass
7.0
Dimelo
9.0

Security

Contactually, by Compass
7.5
Dimelo
8.0
Single sign-on capability
Contactually, by Compass
9.0
Dimelo
8.0
Role-based user permissions
Contactually, by Compass
6.0
Dimelo
8.0

Social CRM

Contactually, by Compass
8.4
Dimelo
9.0
Social data
Contactually, by Compass
9.8
Dimelo
9.0
Social engagement
Contactually, by Compass
7.0
Dimelo
8.9

Integrations with 3rd-party Software

Contactually, by Compass
9.8
Dimelo
8.5
Marketing automation
Contactually, by Compass
9.8
Dimelo
8.1
Compensation management
Contactually, by Compass
Dimelo
9.0

Platform

Contactually, by Compass
9.4
Dimelo
8.0
Mobile access
Contactually, by Compass
9.4
Dimelo
8.0

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

Dimelo

No score
No answers yet
No answers on this topic

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

Dimelo

No score
No answers yet
No answers on this topic

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
Dimelo
8.1

Likelihood to Renew

Contactually, by Compass
1.0
Dimelo

Usability

Contactually, by Compass
7.0
Dimelo

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