What users are saying about
15 Ratings
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Score 8.9 out of 100
4 Ratings
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Score 9 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

FloristWare

FloristWare is well suited for every aspect of the florist business and is adaptable to any size florist company.
Joan Coleman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
FloristWare
Customer data management / contact management
Contactually, by Compass
9.8
FloristWare
Workflow management
Contactually, by Compass
9.5
FloristWare
Territory management
Contactually, by Compass
8.9
FloristWare
Opportunity management
Contactually, by Compass
9.4
FloristWare
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
FloristWare
Contract management
Contactually, by Compass
6.0
FloristWare
Quote & order management
Contactually, by Compass
6.0
FloristWare
Interaction tracking
Contactually, by Compass
9.8
FloristWare
Channel / partner relationship management
Contactually, by Compass
9.8
FloristWare

Customer Service & Support

Contactually, by Compass
9.1
FloristWare
Case management
Contactually, by Compass
9.7
FloristWare
Call center management
Contactually, by Compass
8.0
FloristWare
Help desk management
Contactually, by Compass
9.7
FloristWare

Marketing Automation

Contactually, by Compass
9.7
FloristWare
Lead management
Contactually, by Compass
9.8
FloristWare
Email marketing
Contactually, by Compass
9.5
FloristWare

CRM Project Management

Contactually, by Compass
6.3
FloristWare
Task management
Contactually, by Compass
7.0
FloristWare
Billing and invoicing management
Contactually, by Compass
5.0
FloristWare
Reporting
Contactually, by Compass
7.0
FloristWare

CRM Reporting & Analytics

Contactually, by Compass
7.0
FloristWare
Forecasting
Contactually, by Compass
7.0
FloristWare
Pipeline visualization
Contactually, by Compass
7.0
FloristWare
Customizable reports
Contactually, by Compass
7.0
FloristWare

Customization

Contactually, by Compass
7.0
FloristWare
Custom fields
Contactually, by Compass
7.0
FloristWare
Custom objects
Contactually, by Compass
7.0
FloristWare
Scripting environment
Contactually, by Compass
7.0
FloristWare
API for custom integration
Contactually, by Compass
7.0
FloristWare

Security

Contactually, by Compass
7.5
FloristWare
Single sign-on capability
Contactually, by Compass
9.0
FloristWare
Role-based user permissions
Contactually, by Compass
6.0
FloristWare

Social CRM

Contactually, by Compass
8.4
FloristWare
Social data
Contactually, by Compass
9.8
FloristWare
Social engagement
Contactually, by Compass
7.0
FloristWare

Integrations with 3rd-party Software

Contactually, by Compass
9.8
FloristWare
Marketing automation
Contactually, by Compass
9.8
FloristWare

Platform

Contactually, by Compass
9.4
FloristWare
Mobile access
Contactually, by Compass
9.4
FloristWare

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

FloristWare

  • The reporting tool is powerful - provided the product categories and sales accounts have been well thought through. The fixed reports have been intuitively created; but the export feature makes them even more powerful, so as to be tailor made for the individual business.
  • The marketing tools campaign builders, fundraisers, advertising analyzers, etc. are effective and have brought us business we would otherwise not have seen, and saved us money we would otherwise have thrown at the wrong advertisers. Customer data can be pulled and sorted in a multitude of ways, depending on the purpose. We use the marketing tools routinely.
  • The financial tools make my life easier. Need to file and pay sales tax? A Sales Report Summary for any date range instantly gives gross sales, taxable sales, sales tax due. Need a current inventory report? A push-button report is generated, by product category. Need to know how this month's sales compare to the same month last year? Not a problem.
Annette Hentz | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

FloristWare

  • I would like to see the ability to save work and continue later (as in pause order entering).
  • I would like to see in the future a more advanced routing module.
Amra Kolasinac | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

FloristWare

No score
No answers yet
No answers on this topic

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

FloristWare

FloristWare 9.1
Based on 1 answer
I give FloristWare a rating of 10 for usability because I have never had an ounce if difficulty with any of its functions or features.
Joan Coleman | TrustRadius Reviewer

Support Rating

Contactually, by Compass

No score
No answers yet
No answers on this topic

FloristWare

FloristWare 9.1
Based on 1 answer
Support is outstanding, Mark wouldn't allow anything less!
Joan Coleman | TrustRadius Reviewer

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

FloristWare

I have never felt the need to seek out an alternative to Floristware.
Annette Hentz | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

FloristWare

  • Has kept us on top of account billing, so positive
Wendy Heier Heier Designs Florist | TrustRadius Reviewer

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FloristWare

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
FloristWare
9.0

Likelihood to Renew

Contactually, by Compass
1.0
FloristWare

Usability

Contactually, by Compass
7.0
FloristWare
9.1

Support Rating

Contactually, by Compass
FloristWare
9.1

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