What users are saying about
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

Highrise

We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
Highrise
Customer data management / contact management
Contactually, by Compass
9.8
Highrise
Workflow management
Contactually, by Compass
9.5
Highrise
Territory management
Contactually, by Compass
8.9
Highrise
Opportunity management
Contactually, by Compass
9.4
Highrise
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
Highrise
Contract management
Contactually, by Compass
6.0
Highrise
Quote & order management
Contactually, by Compass
6.0
Highrise
Interaction tracking
Contactually, by Compass
9.8
Highrise
Channel / partner relationship management
Contactually, by Compass
9.8
Highrise

Customer Service & Support

Contactually, by Compass
9.1
Highrise
Case management
Contactually, by Compass
9.7
Highrise
Call center management
Contactually, by Compass
8.0
Highrise
Help desk management
Contactually, by Compass
9.7
Highrise

Marketing Automation

Contactually, by Compass
9.7
Highrise
Lead management
Contactually, by Compass
9.8
Highrise
Email marketing
Contactually, by Compass
9.5
Highrise

CRM Project Management

Contactually, by Compass
6.3
Highrise
Task management
Contactually, by Compass
7.0
Highrise
Billing and invoicing management
Contactually, by Compass
5.0
Highrise
Reporting
Contactually, by Compass
7.0
Highrise

CRM Reporting & Analytics

Contactually, by Compass
7.0
Highrise
Forecasting
Contactually, by Compass
7.0
Highrise
Pipeline visualization
Contactually, by Compass
7.0
Highrise
Customizable reports
Contactually, by Compass
7.0
Highrise

Customization

Contactually, by Compass
7.0
Highrise
Custom fields
Contactually, by Compass
7.0
Highrise
Custom objects
Contactually, by Compass
7.0
Highrise
Scripting environment
Contactually, by Compass
7.0
Highrise
API for custom integration
Contactually, by Compass
7.0
Highrise

Security

Contactually, by Compass
7.5
Highrise
Single sign-on capability
Contactually, by Compass
9.0
Highrise
Role-based user permissions
Contactually, by Compass
6.0
Highrise

Social CRM

Contactually, by Compass
8.4
Highrise
Social data
Contactually, by Compass
9.8
Highrise
Social engagement
Contactually, by Compass
7.0
Highrise

Integrations with 3rd-party Software

Contactually, by Compass
9.8
Highrise
Marketing automation
Contactually, by Compass
9.8
Highrise

Platform

Contactually, by Compass
9.4
Highrise
Mobile access
Contactually, by Compass
9.4
Highrise

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

Highrise

  • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
  • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
  • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
  • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
Averill Earls | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

Highrise

  • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
  • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
Derek Jones | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

Highrise

Highrise 8.2
Based on 9 answers
Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
Rachel Panush | TrustRadius Reviewer

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

Highrise

Highrise 9.0
Based on 1 answer
It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
Derek Jones | TrustRadius Reviewer

Support Rating

Contactually, by Compass

No score
No answers yet
No answers on this topic

Highrise

Highrise 9.0
Based on 1 answer
They are quick and SO nice. They are very friendly and are eager to help.
Denice Castillo | TrustRadius Reviewer

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

Highrise

Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
Blake Baron | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

Highrise

  • Better customer service, I am able to look up client info in a more organized way
  • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
  • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
Stephanie Belleville | TrustRadius Reviewer

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Highrise

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
Highrise
9.0

Likelihood to Renew

Contactually, by Compass
1.0
Highrise
8.2

Usability

Contactually, by Compass
7.0
Highrise
9.0

Support Rating

Contactually, by Compass
Highrise
9.0

Add comparison