Contactually CRM (discontinued) vs. HubSpot CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Contactually CRM (discontinued)
Score 8.0 out of 10
N/A
Contactually was a CRM for real estate agents and brokerages, that automatically prompted users to take action with the most important people to prevent things from falling through the cracks. Contactually was acquired by Compass in 2019, and is no longer available.
$69
per month
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Pricing
Contactually CRM (discontinued)HubSpot CRM
Editions & Modules
Professional
$69.00
per month
Accelerator
$119.00
per month
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Offerings
Pricing Offerings
Contactually CRM (discontinued)HubSpot CRM
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Contactually CRM (discontinued)HubSpot CRM
Top Pros
Top Cons
Features
Contactually CRM (discontinued)HubSpot CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Contactually CRM (discontinued)
8.8
4 Ratings
14% above category average
HubSpot CRM
8.0
1506 Ratings
4% above category average
Customer data management / contact management9.84 Ratings8.71457 Ratings
Workflow management9.64 Ratings8.31420 Ratings
Territory management8.92 Ratings6.6184 Ratings
Opportunity management9.43 Ratings8.21359 Ratings
Integration with email client (e.g., Outlook or Gmail)9.94 Ratings8.51463 Ratings
Contract management6.02 Ratings8.0185 Ratings
Quote & order management6.01 Ratings7.4982 Ratings
Interaction tracking9.84 Ratings8.41411 Ratings
Channel / partner relationship management9.83 Ratings7.7186 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Contactually CRM (discontinued)
9.1
4 Ratings
20% above category average
HubSpot CRM
7.5
995 Ratings
0% above category average
Case management9.74 Ratings7.4927 Ratings
Call center management8.03 Ratings7.6798 Ratings
Help desk management9.73 Ratings7.4849 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Contactually CRM (discontinued)
9.7
4 Ratings
25% above category average
HubSpot CRM
8.5
1328 Ratings
12% above category average
Lead management9.84 Ratings8.51252 Ratings
Email marketing9.64 Ratings8.61261 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Contactually CRM (discontinued)
6.3
3 Ratings
18% below category average
HubSpot CRM
7.6
1376 Ratings
0% above category average
Task management7.03 Ratings8.01318 Ratings
Billing and invoicing management5.01 Ratings7.1679 Ratings
Reporting7.01 Ratings7.71218 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Contactually CRM (discontinued)
7.0
3 Ratings
8% below category average
HubSpot CRM
7.9
1346 Ratings
4% above category average
Forecasting7.01 Ratings7.61055 Ratings
Pipeline visualization7.03 Ratings8.21275 Ratings
Customizable reports7.01 Ratings7.81242 Ratings
Customization
Comparison of Customization features of Product A and Product B
Contactually CRM (discontinued)
7.0
2 Ratings
8% below category average
HubSpot CRM
7.4
1284 Ratings
2% below category average
Custom fields7.02 Ratings8.01260 Ratings
Custom objects7.01 Ratings7.81090 Ratings
Scripting environment7.02 Ratings6.3132 Ratings
API for custom integration7.01 Ratings7.6883 Ratings
Security
Comparison of Security features of Product A and Product B
Contactually CRM (discontinued)
7.5
3 Ratings
10% below category average
HubSpot CRM
8.4
1240 Ratings
1% above category average
Single sign-on capability9.02 Ratings8.41104 Ratings
Role-based user permissions6.02 Ratings8.51183 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Contactually CRM (discontinued)
8.4
3 Ratings
15% above category average
HubSpot CRM
7.4
849 Ratings
2% above category average
Social data9.92 Ratings7.5832 Ratings
Social engagement7.02 Ratings7.4821 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Contactually CRM (discontinued)
9.9
3 Ratings
32% above category average
HubSpot CRM
7.7
955 Ratings
8% above category average
Marketing automation9.93 Ratings7.8948 Ratings
Compensation management00 Ratings7.5613 Ratings
Platform
Comparison of Platform features of Product A and Product B
Contactually CRM (discontinued)
9.4
4 Ratings
23% above category average
HubSpot CRM
7.9
1131 Ratings
5% above category average
Mobile access9.44 Ratings7.91131 Ratings
Best Alternatives
Contactually CRM (discontinued)HubSpot CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Contactually CRM (discontinued)HubSpot CRM
Likelihood to Recommend
9.0
(5 ratings)
8.5
(1549 ratings)
Likelihood to Renew
1.0
(1 ratings)
9.8
(27 ratings)
Usability
7.0
(1 ratings)
8.3
(1444 ratings)
Support Rating
-
(0 ratings)
7.2
(23 ratings)
Implementation Rating
-
(0 ratings)
8.0
(8 ratings)
User Testimonials
Contactually CRM (discontinued)HubSpot CRM
Likelihood to Recommend
Discontinued Products
Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Read full review
HubSpot
Hubspot CRM has helped me numerous times in following up with customers if they are not immediately ready to secure services. The reminder allows me to revisit our past conversations and follow up to see if the timing is more accurate for them to sign an agreement. The ability to log all attachments under a customer or a deal is convenient and minimizes my search time in my database of customer or company files.
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Pros
Discontinued Products
  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
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HubSpot
  • It tracks emails including opens, clicks, and keeps a great log.
  • I love how they give you options to build your own reports as well as some templated reports as well.
  • It creates an easy way to work with your colleagues even if its remote positions.
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Cons
Discontinued Products
  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
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HubSpot
  • Pricing - HubSpot offers a number of great features in the free version however the paid options can be pricey.
  • The free version could do with more options in some of the additional areas such as the marketing platform. Although there are some options included, they are very limited.
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Likelihood to Renew
Discontinued Products
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
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HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
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Usability
Discontinued Products
Easy to use, does not require a strong technical background at all.
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HubSpot
I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful.
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Support Rating
Discontinued Products
No answers on this topic
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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Implementation Rating
Discontinued Products
No answers on this topic
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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Alternatives Considered
Discontinued Products
It seemed to have everything that I wanted and wasn't too expensive.
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HubSpot
Salesforce requires a lot of in-depth knowledge both to implement and to manage. I found it to be quite clunky and there was an additional overhead for any marketing functionality, that wasn't up to par. Whilst Zoho had some good features, in practice the CRM was difficult to manage, customer support was non-existent, and like Salesforce, required 3rd party support agents in order make simple changes. comparison, HubSpot allows the user to make many changes themselves such as adding and mapping properties, and also has excellent customer service. Combined with a well-rounded offer in terms of marketing, analytics and a good CRM, HubSpot stands out as the clear winner.
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Return on Investment
Discontinued Products
  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
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HubSpot
  • Automation helps to save time so that we can reach out to more prospecting or save time that can be spent on more strategic sales tasks like deal management
  • Visibility/collaboration helps connect marketing and sales efforts vs them being siloed
  • Connection with salesforce helps us to get more out of our CRM spend as we have valuable data insights coming from Hubspot
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ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.