What users are saying about
15 Ratings
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Score 8.9 out of 100
12 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
LexisNexis InterAction
5.1
Customer data management / contact management
Contactually, by Compass
9.8
LexisNexis InterAction
8.0
Workflow management
Contactually, by Compass
9.5
LexisNexis InterAction
3.0
Territory management
Contactually, by Compass
8.9
LexisNexis InterAction
3.0
Opportunity management
Contactually, by Compass
9.4
LexisNexis InterAction
5.0
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
LexisNexis InterAction
8.0
Contract management
Contactually, by Compass
6.0
LexisNexis InterAction
Quote & order management
Contactually, by Compass
6.0
LexisNexis InterAction
Interaction tracking
Contactually, by Compass
9.8
LexisNexis InterAction
3.0
Channel / partner relationship management
Contactually, by Compass
9.8
LexisNexis InterAction
6.0

Customer Service & Support

Contactually, by Compass
9.1
LexisNexis InterAction
8.7
Case management
Contactually, by Compass
9.7
LexisNexis InterAction
8.0
Call center management
Contactually, by Compass
8.0
LexisNexis InterAction
9.0
Help desk management
Contactually, by Compass
9.7
LexisNexis InterAction
9.0

Marketing Automation

Contactually, by Compass
9.7
LexisNexis InterAction
8.0
Lead management
Contactually, by Compass
9.8
LexisNexis InterAction
7.0
Email marketing
Contactually, by Compass
9.5
LexisNexis InterAction
9.0

CRM Project Management

Contactually, by Compass
6.3
LexisNexis InterAction
4.7
Task management
Contactually, by Compass
7.0
LexisNexis InterAction
5.0
Billing and invoicing management
Contactually, by Compass
5.0
LexisNexis InterAction
4.0
Reporting
Contactually, by Compass
7.0
LexisNexis InterAction
5.0

CRM Reporting & Analytics

Contactually, by Compass
7.0
LexisNexis InterAction
4.3
Forecasting
Contactually, by Compass
7.0
LexisNexis InterAction
4.0
Pipeline visualization
Contactually, by Compass
7.0
LexisNexis InterAction
4.0
Customizable reports
Contactually, by Compass
7.0
LexisNexis InterAction
5.0

Customization

Contactually, by Compass
7.0
LexisNexis InterAction
4.3
Custom fields
Contactually, by Compass
7.0
LexisNexis InterAction
4.0
Custom objects
Contactually, by Compass
7.0
LexisNexis InterAction
4.0
Scripting environment
Contactually, by Compass
7.0
LexisNexis InterAction
4.0
API for custom integration
Contactually, by Compass
7.0
LexisNexis InterAction
5.0

Security

Contactually, by Compass
7.5
LexisNexis InterAction
8.0
Single sign-on capability
Contactually, by Compass
9.0
LexisNexis InterAction
8.0
Role-based user permissions
Contactually, by Compass
6.0
LexisNexis InterAction
8.0

Social CRM

Contactually, by Compass
8.4
LexisNexis InterAction
4.5
Social data
Contactually, by Compass
9.8
LexisNexis InterAction
4.0
Social engagement
Contactually, by Compass
7.0
LexisNexis InterAction
5.0

Integrations with 3rd-party Software

Contactually, by Compass
9.8
LexisNexis InterAction
5.0
Marketing automation
Contactually, by Compass
9.8
LexisNexis InterAction
5.0
Compensation management
Contactually, by Compass
LexisNexis InterAction
5.0

Platform

Contactually, by Compass
9.4
LexisNexis InterAction
5.0
Mobile access
Contactually, by Compass
9.4
LexisNexis InterAction
5.0

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

LexisNexis InterAction

No answers on this topic

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
LexisNexis InterAction
6.0

Likelihood to Renew

Contactually, by Compass
1.0
LexisNexis InterAction

Usability

Contactually, by Compass
7.0
LexisNexis InterAction

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