What users are saying about
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Top Rated
201 Ratings
15 Ratings
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Score 8.9 out of 100

monday.com

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Top Rated
201 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

monday.com

I enjoy the ease of use of the system from logging in to inputting your information. The ability to be able to tag an employee if they are waiting on a task to be completed is a nice function. Previously we were tracking this in excel and only one person could be in the checklist at a time without causing errors. With Monday.com, multiple users can be in the checklist at any given time with no issues.
Brian Goldrick | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
monday.com
Customer data management / contact management
Contactually, by Compass
9.8
monday.com
Workflow management
Contactually, by Compass
9.5
monday.com
Territory management
Contactually, by Compass
8.9
monday.com
Opportunity management
Contactually, by Compass
9.4
monday.com
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
monday.com
Contract management
Contactually, by Compass
6.0
monday.com
Quote & order management
Contactually, by Compass
6.0
monday.com
Interaction tracking
Contactually, by Compass
9.8
monday.com
Channel / partner relationship management
Contactually, by Compass
9.8
monday.com

Customer Service & Support

Contactually, by Compass
9.1
monday.com
Case management
Contactually, by Compass
9.7
monday.com
Call center management
Contactually, by Compass
8.0
monday.com
Help desk management
Contactually, by Compass
9.7
monday.com

Marketing Automation

Contactually, by Compass
9.7
monday.com
Lead management
Contactually, by Compass
9.8
monday.com
Email marketing
Contactually, by Compass
9.5
monday.com

CRM Project Management

Contactually, by Compass
6.3
monday.com
Task management
Contactually, by Compass
7.0
monday.com
Billing and invoicing management
Contactually, by Compass
5.0
monday.com
Reporting
Contactually, by Compass
7.0
monday.com

CRM Reporting & Analytics

Contactually, by Compass
7.0
monday.com
Forecasting
Contactually, by Compass
7.0
monday.com
Pipeline visualization
Contactually, by Compass
7.0
monday.com
Customizable reports
Contactually, by Compass
7.0
monday.com

Customization

Contactually, by Compass
7.0
monday.com
Custom fields
Contactually, by Compass
7.0
monday.com
Custom objects
Contactually, by Compass
7.0
monday.com
Scripting environment
Contactually, by Compass
7.0
monday.com
API for custom integration
Contactually, by Compass
7.0
monday.com

Security

Contactually, by Compass
7.5
monday.com
Single sign-on capability
Contactually, by Compass
9.0
monday.com
Role-based user permissions
Contactually, by Compass
6.0
monday.com

Social CRM

Contactually, by Compass
8.4
monday.com
Social data
Contactually, by Compass
9.8
monday.com
Social engagement
Contactually, by Compass
7.0
monday.com

Integrations with 3rd-party Software

Contactually, by Compass
9.8
monday.com
Marketing automation
Contactually, by Compass
9.8
monday.com

Platform

Contactually, by Compass
9.4
monday.com
Mobile access
Contactually, by Compass
9.4
monday.com

Project Management

Contactually, by Compass
monday.com
8.2
Task Management
Contactually, by Compass
monday.com
9.2
Resource Management
Contactually, by Compass
monday.com
8.3
Gantt Charts
Contactually, by Compass
monday.com
8.3
Scheduling
Contactually, by Compass
monday.com
8.1
Workflow Automation
Contactually, by Compass
monday.com
8.0
Team Collaboration
Contactually, by Compass
monday.com
9.1
Support for Agile Methodology
Contactually, by Compass
monday.com
8.0
Support for Waterfall Methodology
Contactually, by Compass
monday.com
7.0
Document Management
Contactually, by Compass
monday.com
7.7
Email integration
Contactually, by Compass
monday.com
7.9
Mobile Access
Contactually, by Compass
monday.com
7.9
Timesheet Tracking
Contactually, by Compass
monday.com
8.1
Change request and Case Management
Contactually, by Compass
monday.com
8.3

Professional Services Automation

Contactually, by Compass
monday.com
8.1
Quotes/estimates
Contactually, by Compass
monday.com
8.2
Project & financial reporting
Contactually, by Compass
monday.com
8.0

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

monday.com

  • Easily move columns and rows to customize your view.
  • Easily update progress status with the click of a button, and assign a task owner.
  • The bright color coding makes it easy to visually organize information and track progress at a glance.
Nichole Pelaez | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

monday.com

  • This may already exist - but I would love a video that tells us about all the latest features.
  • I would recommend a cheaper plan for single-person use (or perhaps for a family?) I could see a teacher using this for their classroom planning.
  • A group for similar companies to connect with each other and share their use-cases would be awesome! I haven't seen any other property mgmt companies on here, but I would love to chat with any that might also be using Monday.
  • The ability to upload an excel spreadsheet *after* you've made the board and set up the automation & integrations. This would be a great time-saver for us.
Karen Mulford | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

monday.com

monday.com 9.4
Based on 2 answers
It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
Joseph Madere | TrustRadius Reviewer

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

monday.com

monday.com 8.9
Based on 6 answers
The UI makes the app feel like it is a less capable system, most controls and interfaces seem unprofessional.Several features make no impact on my workflow, namely the inbox. Some of the UI elements take more screen real estate than they need. The sidebar for example: I'm on a project with 5 boards and I really don't think an entire sidebar is needed to display those, I usually collapse the sidebar because it gets in my way.The task detail view is also a bit odd to me. The only relevant information on it is the task title, but if you want to know the status, ID, author, or anything else about a task you will have to go back to the board view because the detailed view won't have those fields available.
Hernán Silva | TrustRadius Reviewer

Support Rating

Contactually, by Compass

No score
No answers yet
No answers on this topic

monday.com

monday.com 7.9
Based on 57 answers
We didn't actively ask for support for monday.com, but they had automated emails with tools and things for us to consider as we started monday.com. Other than that, I wouldn't be able to speak into the overall support of monday.com. They weren't really proactive during the trial period, but rather were trying to get me to sign up for a monthly plan.
Brian Chung | TrustRadius Reviewer

Implementation Rating

Contactually, by Compass

No score
No answers yet
No answers on this topic

monday.com

monday.com 9.4
Based on 4 answers
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
Joseph Madere | TrustRadius Reviewer

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

monday.com

ClickUp is a competitor but Monday's design is much better and user experience is superior. Also, export functions are a class above those of ClickUp. Asana is trying to compete with a lot more project management apps by picking the best features and making them available to users. In this regard, it is somewhat better than Monday and can perform most if not all the functions of Monday but it comes down to personal preference and pricing in the end.
Nathan Sichilongo | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

monday.com

  • I truly live in Monday.com. It's the first thing I look at when I start my day, even before emails.
  • It helps me stay organized and the rest of my team stay organized and in the loop
  • no negatives so far
Jen Sheppard | TrustRadius Reviewer

Screenshots

Contactually, by Compass

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Contactually, by Compass Editions & Modules

Additional Pricing Details

monday.com

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

monday.com Editions & Modules

Edition
Basic$81
Standard$101
Pro$161
Enterprise$02
  1. per user
  2. Contact us
Additional Pricing Details
Yearly plan: Save 18% Two yearly plan: 32% Monthly plan also available

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
monday.com
8.4

Likelihood to Renew

Contactually, by Compass
1.0
monday.com
9.4

Usability

Contactually, by Compass
7.0
monday.com
8.9

Support Rating

Contactually, by Compass
monday.com
7.9

Implementation Rating

Contactually, by Compass
monday.com
9.4

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