What users are saying about
15 Ratings
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Score 8.9 out of 100
3 Ratings
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Score 5 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
Oncontact
5.2
Customer data management / contact management
Contactually, by Compass
9.8
Oncontact
5.0
Workflow management
Contactually, by Compass
9.5
Oncontact
4.5
Territory management
Contactually, by Compass
8.9
Oncontact
5.0
Opportunity management
Contactually, by Compass
9.4
Oncontact
5.5
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
Oncontact
9.0
Contract management
Contactually, by Compass
6.0
Oncontact
4.0
Quote & order management
Contactually, by Compass
6.0
Oncontact
4.0
Interaction tracking
Contactually, by Compass
9.8
Oncontact
4.5
Channel / partner relationship management
Contactually, by Compass
9.8
Oncontact
5.0

Customer Service & Support

Contactually, by Compass
9.1
Oncontact
3.7
Case management
Contactually, by Compass
9.7
Oncontact
5.5
Call center management
Contactually, by Compass
8.0
Oncontact
4.5
Help desk management
Contactually, by Compass
9.7
Oncontact
1.0

Marketing Automation

Contactually, by Compass
9.7
Oncontact
8.5
Lead management
Contactually, by Compass
9.8
Oncontact
8.0
Email marketing
Contactually, by Compass
9.5
Oncontact
9.0

CRM Project Management

Contactually, by Compass
6.3
Oncontact
9.0
Task management
Contactually, by Compass
7.0
Oncontact
9.0
Billing and invoicing management
Contactually, by Compass
5.0
Oncontact
Reporting
Contactually, by Compass
7.0
Oncontact
9.0

CRM Reporting & Analytics

Contactually, by Compass
7.0
Oncontact
8.7
Forecasting
Contactually, by Compass
7.0
Oncontact
9.0
Pipeline visualization
Contactually, by Compass
7.0
Oncontact
8.0
Customizable reports
Contactually, by Compass
7.0
Oncontact
9.0

Customization

Contactually, by Compass
7.0
Oncontact
5.0
Custom fields
Contactually, by Compass
7.0
Oncontact
4.5
Custom objects
Contactually, by Compass
7.0
Oncontact
4.5
Scripting environment
Contactually, by Compass
7.0
Oncontact
4.0
API for custom integration
Contactually, by Compass
7.0
Oncontact
7.0

Security

Contactually, by Compass
7.5
Oncontact
10.0
Single sign-on capability
Contactually, by Compass
9.0
Oncontact
10.0
Role-based user permissions
Contactually, by Compass
6.0
Oncontact
10.0

Social CRM

Contactually, by Compass
8.4
Oncontact
7.0
Social data
Contactually, by Compass
9.8
Oncontact
7.0
Social engagement
Contactually, by Compass
7.0
Oncontact
7.0

Integrations with 3rd-party Software

Contactually, by Compass
9.8
Oncontact
7.0
Marketing automation
Contactually, by Compass
9.8
Oncontact
7.0

Platform

Contactually, by Compass
9.4
Oncontact
8.0
Mobile access
Contactually, by Compass
9.4
Oncontact
8.0

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
Oncontact
5.0

Likelihood to Renew

Contactually, by Compass
1.0
Oncontact
10.0

Usability

Contactually, by Compass
7.0
Oncontact

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