What users are saying about
15 Ratings
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Score 8.9 out of 100
2 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

Salesboom

Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Steve Berkman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
Salesboom
8.4
Customer data management / contact management
Contactually, by Compass
9.8
Salesboom
9.1
Workflow management
Contactually, by Compass
9.5
Salesboom
8.2
Territory management
Contactually, by Compass
8.9
Salesboom
7.9
Opportunity management
Contactually, by Compass
9.4
Salesboom
9.1
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
Salesboom
7.9
Contract management
Contactually, by Compass
6.0
Salesboom
7.3
Quote & order management
Contactually, by Compass
6.0
Salesboom
9.1
Interaction tracking
Contactually, by Compass
9.8
Salesboom
9.1
Channel / partner relationship management
Contactually, by Compass
9.8
Salesboom
7.6

Customer Service & Support

Contactually, by Compass
9.1
Salesboom
7.5
Case management
Contactually, by Compass
9.7
Salesboom
7.9
Call center management
Contactually, by Compass
8.0
Salesboom
7.3
Help desk management
Contactually, by Compass
9.7
Salesboom
7.3

Marketing Automation

Contactually, by Compass
9.7
Salesboom
9.1
Lead management
Contactually, by Compass
9.8
Salesboom
9.1
Email marketing
Contactually, by Compass
9.5
Salesboom
9.1

CRM Project Management

Contactually, by Compass
6.3
Salesboom
9.0
Task management
Contactually, by Compass
7.0
Salesboom
9.1
Billing and invoicing management
Contactually, by Compass
5.0
Salesboom
8.8
Reporting
Contactually, by Compass
7.0
Salesboom
9.1

CRM Reporting & Analytics

Contactually, by Compass
7.0
Salesboom
8.9
Forecasting
Contactually, by Compass
7.0
Salesboom
9.1
Pipeline visualization
Contactually, by Compass
7.0
Salesboom
8.8
Customizable reports
Contactually, by Compass
7.0
Salesboom
8.8

Customization

Contactually, by Compass
7.0
Salesboom
8.6
Custom fields
Contactually, by Compass
7.0
Salesboom
9.1
Custom objects
Contactually, by Compass
7.0
Salesboom
8.8
Scripting environment
Contactually, by Compass
7.0
Salesboom
7.3
API for custom integration
Contactually, by Compass
7.0
Salesboom
9.1

Security

Contactually, by Compass
7.5
Salesboom
8.2
Single sign-on capability
Contactually, by Compass
9.0
Salesboom
7.3
Role-based user permissions
Contactually, by Compass
6.0
Salesboom
9.1

Social CRM

Contactually, by Compass
8.4
Salesboom
8.0
Social data
Contactually, by Compass
9.8
Salesboom
8.2
Social engagement
Contactually, by Compass
7.0
Salesboom
7.9

Integrations with 3rd-party Software

Contactually, by Compass
9.8
Salesboom
8.6
Marketing automation
Contactually, by Compass
9.8
Salesboom
9.1
Compensation management
Contactually, by Compass
Salesboom
8.2

Platform

Contactually, by Compass
9.4
Salesboom
7.3
Mobile access
Contactually, by Compass
9.4
Salesboom
7.3

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

Salesboom

  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
Tom Greenberg | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

Salesboom

  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
Steve Berkman | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

Salesboom

No score
No answers yet
No answers on this topic

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

Salesboom

No score
No answers yet
No answers on this topic

Support Rating

Contactually, by Compass

No score
No answers yet
No answers on this topic

Salesboom

Salesboom 8.2
Based on 1 answer
We have a dedicated account manager and support. Whenever we need help we get it.
Steve Berkman | TrustRadius Reviewer

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

Salesboom

Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
Tom Greenberg | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

Salesboom

  • Less sales opportunities slip through the cracks.
  • Reduces sales redundant tasks and saves time.
  • Makes customers.
Tom Greenberg | TrustRadius Reviewer

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesboom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
Salesboom
8.5

Likelihood to Renew

Contactually, by Compass
1.0
Salesboom

Usability

Contactually, by Compass
7.0
Salesboom

Support Rating

Contactually, by Compass
Salesboom
8.2

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