What users are saying about
115 Ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100
115 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
SAP CRM
7.6
Customer data management / contact management
Contactually, by Compass
9.8
SAP CRM
7.9
Workflow management
Contactually, by Compass
9.5
SAP CRM
7.4
Territory management
Contactually, by Compass
8.9
SAP CRM
7.5
Opportunity management
Contactually, by Compass
9.4
SAP CRM
7.0
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
SAP CRM
7.6
Contract management
Contactually, by Compass
6.0
SAP CRM
8.2
Quote & order management
Contactually, by Compass
6.0
SAP CRM
7.8
Interaction tracking
Contactually, by Compass
9.8
SAP CRM
7.9
Channel / partner relationship management
Contactually, by Compass
9.8
SAP CRM
7.3

Customer Service & Support

Contactually, by Compass
9.1
SAP CRM
7.4
Case management
Contactually, by Compass
9.7
SAP CRM
7.7
Call center management
Contactually, by Compass
8.0
SAP CRM
7.4
Help desk management
Contactually, by Compass
9.7
SAP CRM
7.2

Marketing Automation

Contactually, by Compass
9.7
SAP CRM
8.3
Lead management
Contactually, by Compass
9.8
SAP CRM
8.1
Email marketing
Contactually, by Compass
9.5
SAP CRM
8.5

CRM Project Management

Contactually, by Compass
6.3
SAP CRM
8.0
Task management
Contactually, by Compass
7.0
SAP CRM
8.3
Billing and invoicing management
Contactually, by Compass
5.0
SAP CRM
7.9
Reporting
Contactually, by Compass
7.0
SAP CRM
7.8

CRM Reporting & Analytics

Contactually, by Compass
7.0
SAP CRM
8.0
Forecasting
Contactually, by Compass
7.0
SAP CRM
8.0
Pipeline visualization
Contactually, by Compass
7.0
SAP CRM
7.7
Customizable reports
Contactually, by Compass
7.0
SAP CRM
8.3

Customization

Contactually, by Compass
7.0
SAP CRM
7.9
Custom fields
Contactually, by Compass
7.0
SAP CRM
8.1
Custom objects
Contactually, by Compass
7.0
SAP CRM
8.4
Scripting environment
Contactually, by Compass
7.0
SAP CRM
7.6
API for custom integration
Contactually, by Compass
7.0
SAP CRM
7.4

Security

Contactually, by Compass
7.5
SAP CRM
8.4
Single sign-on capability
Contactually, by Compass
9.0
SAP CRM
8.2
Role-based user permissions
Contactually, by Compass
6.0
SAP CRM
8.6

Social CRM

Contactually, by Compass
8.4
SAP CRM
7.6
Social data
Contactually, by Compass
9.8
SAP CRM
7.6
Social engagement
Contactually, by Compass
7.0
SAP CRM
7.5

Integrations with 3rd-party Software

Contactually, by Compass
9.8
SAP CRM
7.6
Marketing automation
Contactually, by Compass
9.8
SAP CRM
7.6
Compensation management
Contactually, by Compass
SAP CRM
7.6

Platform

Contactually, by Compass
9.4
SAP CRM
7.7
Mobile access
Contactually, by Compass
9.4
SAP CRM
7.7

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM 9.0
Based on 1 answer
User friendly UI with [lots] of customization.
Huge patches depending on industry
Excellent support
Integration and security of data.
Reliability and availabilty of data.
Incresed ROI.
Anonymous | TrustRadius Reviewer

Support Rating

Contactually, by Compass

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 2 answers
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
SAP CRM
6.9

Likelihood to Renew

Contactually, by Compass
1.0
SAP CRM
9.0

Usability

Contactually, by Compass
7.0
SAP CRM
9.0

Support Rating

Contactually, by Compass
SAP CRM
9.0

Online Training

Contactually, by Compass
SAP CRM
7.0

Add comparison